GN
Gracie N
Active since Mar 2016
6
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0
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Reviews
6 reviews16 months ago
Elemis: Products arrive with dirty packaging and leaked.
Order number #o316222667 I have been trying to obtain some products in the superfood range. These products are being discontinued. According to Lebo, (the product rep in SA as I understand), Truworths had stock. So, I placed an order, number o316222667. I was really happy because the order was fulfilled. However, I just received the products. CICA calming hydration juice and the Superfood facial oil. Both boxes are sun damaged and the facial oil is dirty inside and outside as if the product leaked. I'm very concerned about the integrity of the products in the box since they're heat and light sensitive. I am beyond words to describe how disgusted I am with Elemis and the service I have received this year. This is the second time I order products from supposedly reputable distributors but the products arrive in less than trustworthy order. Not only that, I keep missing discount promotions either because the code doesn't work (as it happened back in April) or my profile keeps getting software exceptions and I can't place the order as it happened during the recent black Friday. I was told the profile must be deleted because it's clashing with another. I can't delete it myself and I can't do anything to keep the exceptions from coming up. I'm still waiting. So, I missed the black Friday special. Then I place an order with another distributor and the products arrive in the condition of the pictures. Lebo doesn't even reply to my WhatsApp anymore, despite having asked me to contact her via that medium. I contacted Truworths to find out what to do about these products. I really want to keep them but I'm very worried about the condition of the products judging by the packaging. I don't think I'm being unreasonable in my search for my favourite products and taking advantage of offered specials. These products are not free. I paid for them, including delivery. I just don't understand why this is happening and now I'm getting complete radio silence from just about everyone. I wish I could post the pictures.
0 replies
16 months ago
Gegrond Coffee Order Experience
Looking for something to spoil my husband with this Christmas, I began to feel very disappointed with the cumbersome and difficult to navigate coffee sellers' online pages. Until I found Gegrond. Not only their page is a pleasure to navigate, the coffee beans I chose were offered in different types of roasts! The cherry on top is that I placed the order after 9pm and received it the following afternoon. All the packaging is lovely, especially the speciality coffee beans in the can ...really delighted my husband. What a pleasure. I wish this company much success because we need great coffee products and excellent service and ethics in SA.
0 replies
24 months ago
Woolworths, Elemis and Gatineau. Filthy products delivered.
I'm not even sure where to begin. Two weeks ago I placed an online order for some skincare with Woolworths. I ordered two Elemis products and two Gatineau products. Two of the four items I received were filthy. The Elemis product box was completely destroyed and had damp marks. The Gatineau product doesn't come in a box but had sticky substances all over it and the seal was covered in dirt. I immediately contacted the online customer service and the nightmare really begun. I spent a total of 3 hours over the past two weeks following up on this issue. They kept saying someone will resolve but no one was taking responsibility. I demanded to know how they can willingly individually wrap these disgusting products, stuff in a box and send to the customer! I wanted to know how do they store skincare that's worth thousands of rands!!! As if this wasn't enough, I used my "birthday" voucher for the purchases and I'm told their can't refund me my voucher even though I returned all the items for a refund. Happy birthday to me... isn't it Woolworths? Where's the service? I'm still waiting for the manager to call me, which I was promised he'd do yesterday!!! The standards are being dropped, not the prices!!! Disgusting.
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26 months ago
Where To Stay and Zimbali Elevated Forest Villa terrible conditions and non existent customer service
This review is an update about Zimbali Elevated Forest Villa Accomodation, in KZN which I booked through Where To Stay. https://wheretostay.co.za/elevatedforestvilla I put my previous review here early February 2024. My visit was in October/November 2023. Where To Stay has not reached out to me. I believe they probably reached out to Patrick Armstrong, the owner of the property because on the 26th February he called me. He said he was very sorry for my bad experience and that he regrets never reaching out to me again knowing full well the issues I had. I have a collection of over thirty pictures of the accomodation showing not only the state of the kitchen, stove, cupboards and appliances which I did send to him but the infestation of insects (****roaches and spiders mainly) which have nothing to do with the property being in a forested area, since after we asked the cleaner to spray, all bugs found in the following week we're in the throes of death. Not live ones. Patrick called and asked me if a partial refund gesture would be acceptable in lieu of apology, since the accomodation costs were not cheap and in such bad shape. I said that partial refund would be acceptable. He said he would get back to me once he had a chance to check totals. I haven't heard from him since. I sent him a message asking if he needs my banking details. He ignored it. HE offered partial refund to make up for what we went through, it's actually pretty disgusting that he's once again ignoring me. I believe in Karma. Mr Armstrong will have his day. Because I was the one who had to answer to my family because of the state of his property. I hope anyone who decides to give his property a try will do their due diligence and check this review here, since Where To Stay did not publish mine on their page. I guess one unhappy customer makes no difference to them. enquiryform@wheretostay.co.za
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27 months ago
WhereToStay Elevated Forest Villa
About a Zimbali accommodation in KZN called Elevated Forest Villa: https://www.wheretostay.co.za/elevated-forest-villa-self-catering-accommodation-zimbali-north-coast I rented an 8 sleeper house for myself and my family back in October 2023. The pictures do not reflect reality. The accomodation was dirty and in such bad shape that I took pictures to send to the owner. There was even blood in one of the light switches. The cleaner spent her time watching videos and workers from the grounds sat in the kitchen watching videos and speaking loudly. All the tumble driers were so full of lint so as to present a serious fire Hazzard. If I were to state all the issues, this review would be very long. Some of the doors didn't lock, others didn't open. The smell of mold was so overwhelming when we arrived and the place was so dusty my grandchildren got mite rashes. One air conditioner didn't work. The kitchen utensils had to be completed rewashed because it had dried food in them. The kitchen was grubby with food and fat splatter. The owner gave me loads of excuses instead of offering to make it right. We had to make the best of it as we travelled far and some family was from overseas. I then posted a review online on Where To Stay. They took the review off, then contacted me. I told them exactly what happened and I told them I sent all the pictures to Patrick, the owner of the property. Where To Stay said they'd check with him and contact me back. It's now February 2023 and I'm still waiting. They never allowed my review to be published. Looking back and in other places where this property is listed, I'm not the only who complained about the sorry state of the house. And it seems nothing is ever done. Can't trust Where To Stay.
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27 months ago
Woolworths Dash - charging for items not delivered
About Woolworths Dash: I'm not only appalled by the bad service, I'm completely dumbstruck that I was charged for items that I didn't receive!!! I hadn't noticed. I hope other customers check their orders and the charges. The Dash team is *********** and three weeks later I'm still waiting for my refund from a cancelled order which they charged me for, for extra items charged that I didn't receive and for items returned which weren't refunded. I tried Woolies Dash for the second time to give them a chance to make it right. Won't make that mistake again. I keep getting emails saying that the issue is resolved when nothing has been done. They select one issue to answer and ignore everything else. Shocking! And why do they keep asking for reviews if they do nothing about the bad quality of their items???
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Review Distribution
5 Star
1 (16.666666666666668%)
4 Star
0 (0%)
3 Star
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2 Star
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1 Star
5 (83.33333333333333%)