ES
Elemis Skincare
Unclaimed Business
ES
Elemis Skincare
Unclaimed Business
0 Reviews (last 12 months)
Does not respond to reviews
Performance(last 12 months):
TrustIndex
0
Ranking
#7
in Wellness & Beauty
NPS Score
0
Recommended: Unlikely
Recent reviews (0)
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Used this business recently? Share your experience to help others decide.
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Gracie N
1 reviews | Active since Jan 2020
12 Dec 2024, 11:35
Elemis: Products arrive with dirty packaging and leaked.
Order number #o316222667 I have been trying to obtain some products in the superfood range. These products are being discontinued. According to Lebo, (the product rep in SA as I understand), Truworths had stock. So, I placed an order, number o316222667. I was really happy because the order was fulfilled. However, I just received the products. CICA calming hydration juice and the Superfood facial oil. Both boxes are sun damaged and the facial oil is dirty inside and outside as if the product leaked. I'm very concerned about the integrity of the products in the box since they're heat and light sensitive. I am beyond words to describe how disgusted I am with Elemis and the service I have received this year. This is the second time I order products from supposedly reputable distributors but the products arrive in less than trustworthy order. Not only that, I keep missing discount promotions either because the code doesn't work (as it happened back in April) or my profile keeps getting software exceptions and I can't place the order as it happened during the recent black Friday. I was told the profile must be deleted because it's clashing with another. I can't delete it myself and I can't do anything to keep the exceptions from coming up. I'm still waiting. So, I missed the black Friday special. Then I place an order with another distributor and the products arrive in the condition of the pictures. Lebo doesn't even reply to my WhatsApp anymore, despite having asked me to contact her via that medium. I contacted Truworths to find out what to do about these products. I really want to keep them but I'm very worried about the condition of the products judging by the packaging. I don't think I'm being unreasonable in my search for my favourite products and taking advantage of offered specials. These products are not free. I paid for them, including delivery. I just don't understand why this is happening and now I'm getting complete radio silence from just about everyone. I wish I could post the pictures.
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|Replies (0)GN
Gracie N
1 reviews | Active since Jan 2020
12 Dec 2024, 11:35
Elemis: Products arrive with dirty packaging and leaked.
Order number #o316222667 I have been trying to obtain some products in the superfood range. These products are being discontinued. According to Lebo, (the product rep in SA as I understand), Truworths had stock. So, I placed an order, number o316222667. I was really happy because the order was fulfilled. However, I just received the products. CICA calming hydration juice and the Superfood facial oil. Both boxes are sun damaged and the facial oil is dirty inside and outside as if the product leaked. I'm very concerned about the integrity of the products in the box since they're heat and light sensitive. I am beyond words to describe how disgusted I am with Elemis and the service I have received this year. This is the second time I order products from supposedly reputable distributors but the products arrive in less than trustworthy order. Not only that, I keep missing discount promotions either because the code doesn't work (as it happened back in April) or my profile keeps getting software exceptions and I can't place the order as it happened during the recent black Friday. I was told the profile must be deleted because it's clashing with another. I can't delete it myself and I can't do anything to keep the exceptions from coming up. I'm still waiting. So, I missed the black Friday special. Then I place an order with another distributor and the products arrive in the condition of the pictures. Lebo doesn't even reply to my WhatsApp anymore, despite having asked me to contact her via that medium. I contacted Truworths to find out what to do about these products. I really want to keep them but I'm very worried about the condition of the products judging by the packaging. I don't think I'm being unreasonable in my search for my favourite products and taking advantage of offered specials. These products are not free. I paid for them, including delivery. I just don't understand why this is happening and now I'm getting complete radio silence from just about everyone. I wish I could post the pictures.
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Replies (0)