Brett A

25 year customer treated like dirt

I had spent over R7000 on a new reel and rod (and extras!) on Saturday 16/04/16. Went to Randburg branch on 18/04/16 to put braid on reel to discover that there was a small clip missing on the new reel and I was told to take it back to woodmead branch where i purchased the reel. I went today 19/04/16 where i was basically told i was a liar and thief on showing them the brand new reel. I asked them to phone their Randburg branch where we noticed the missing clip! With Hassan's reply saying i must use my phone (cheap!) after being a 25 year customer! <br> He could have chosen to replace the reel or clip worth 30c but chose to fight me and make it difficult. Then asking me for my proof of purchase! When he knows me very well and sold me the reel 3 days before! Trying to make things as difficult as he can! For a 30c clip! There's loyalty for your 25 year customer! I will never do another business transaction with Mias angling again! I urge their other customers to purchase from Western accessories for loyalty service and much more competitive prices!<br> And just to let you know Pure fishing. (Penn)That Mias is selling your great product but giving you a bad name!!