Active since Apr 2016
Well, the funny thing about the "good" reviews is that they are on their own webpage! That means they decided which reviews to share. So, while trying to navigate the site, you're constantly bombarded with messages telling you who from where, bought what how long ago. It's a nightmare, like someone trying too hard to convince you they're legit. And it's fishy how most of the customer reviews give them 5 stars...
Yesterday I sent my latest email to these guys. Predictably there has been no response. So below, I am pasting in the text from that mail. It gives the best summary of my experiences with them. This is the email: I placed this order on 25 November. Besides a screenshot which I saved, confirming my purchase, I had no communication from you until I complained about the delay. Check the number you use on WhatsApp. You will see that I sent my queries to you on 7 December. In your response, you could not give an estimate as to delivery date. Nor could you give reasons for the delay in delivery. On your website, you give yourselves a week to deliver. Then, because of Black Friday and Cyber Monday, you awarded yourselves another working week to effect delivery. According to your timetable, today is the last day that my order could have been fulfilled. Since we are already so near to the close of business (and I have no email or text confirming dispatch to my address), it's clear I will not be receiving my order today. But another order I placed with TFG on the same night as this one, was delivered to me in a week. Why do you call yourself an online store? Why can you not fulfil your obligations within your own timelines? Why have you no initiative? Do you make all your other customers run around behind you, asking about orders, two weeks after they've paid you good money for them? Are you surprised when people call you a scam? Ends
I've got an earlier review ("Any human idiots at Skrill?") on these pages, laying out how some BTC I tried to credit to Skrill just vanished and went off the grid. I vented against Skrill for that, which I now regret. Because it turns out the real f**kwits work for Luno. Yes, Luno! Our very own proudly South African locally grown crypto-wallet that can take on the world. Their tawdry little scheme (which I'm sure they think is clever) works like this. Say you have a balance of R1000 in BTC in your Luno wallet. You decide to deposit R800 of that into another account, say with Skrill. Skrill then shows that you need to send, for argument's sake, R830 including charges, for them to credit their side with R800. But on the Luno side, it will show that you need to send R1012 (including their network charges) for the R830 to reach Skrill. "So first deposit more BTC into your Luno account," I hear you say. "Or reduce the amount you're trying to send to Skrill." *That's* the problem right there. Even if you reduce, by half, the amount you're trying to send, Luno's charges still work out to more than the available balance in your BTC wallet with them. The result is that transactions are underpaid and don't show up on the other side. Meanwhile Luno sits with your bitcoin and don't even inform you of the damn problem. You have to do your own investigation and get sent from pillar to post to get any joy. There's a disclaimer on the Luno app saying the network charges for sending BTC vary according to how much traffic there is. This is more BS! Neither reducing the amount I was trying to send, nor changing the time of day that I attempted the transaction, got me any joy from Luno. So much for people who claim to "provide an easy way to buy, send, store and learn about cryptocurrency like Bitcoin." That BS is from the Luno site, btw. "An option to suit everyone" my foot!
Four days ago, I deposited an amount of R129.15 in bitcoin into my Skrill account. These transactions normally take "only" a couple of days to clear. But by yesterday, the deposit still reflected as "pending" when I checked the account. So I clicked the "Contact us" button on the Skrill site. They have one of those contact forms that force you to choose a category under which to file your query. The closest option to my issue was "Failed transactions". So I duly logged my report under that header. I wanted to know the difficulty in clearing the funds on their side, since the app from which I sent the bitcoin, showed the transaction as concluded. The following day, I got a chipper email from a Skrill algorithm saying, "We're so sorry your transaction has been declined." Below that was a list of suggested solutions, none of which were relevant. But the best part was at the bottom of this automatically generated drivel. This was a threat/ promise from Skrill that the ticket would be closed in 24 hours if I didn't respond to their algorithm. Some of my best friends are machines. I like nothing better than keeping up a correspondence with them, so that's what I tried with the Skrill algorithm. Unfortunately, I have had no reply to my request that I be put in touch with a human being. Now that I think about it, the algo probably decided I'm prejudiced against it because l asked for a human. I don't care. I want a live man or woman to explain why my transaction is not going through. And then fix it. Or NOT fix it. What l want is to talk it over with a warm body. Anyone but a machine! Literally hiring any human idiot is better than Skrill forcing paying customers to trawl through the preprogrammed rubbish that litters their so-called customer care.
I placed an online order with Aeropostale. On the tracking page of their courier Aramex, there's a \Data received\" log dated 28 January. The parcel arrived in South Africa on 23 February, via Gurgaon, India. After complaining to Aeropostale about the tardiness in delivery, I got in touch with Aramex. I was sent from pillar to post. When I was finally referred to the right person, Ivy Mashele, she advised me that the package was being held in customs pending receipt of an invoice. I forwarded Ivy the invoice as I received it from Borderfree, the company handling Aeropostale global transactions. That email was sent 4 April. To date, I have not received goods which are fully paid for. This loss has taught me that as far as international orders go, you do much better than Aramex. When I have received goods e.g. via UPS, someone at their office always calls to confirm my address and ask that I settle any outstanding delivery/ customs duties. Aramex still cannot get their act together enough to move onto that stage. It's a wonder they're a going concern."
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