UK
Umi K
Active since Apr 2016
2
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0
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Reviews
2 reviews121 months ago
Appalling Fraudsters
I have heard good reviews and saw them on Groupon so as I am a regular traveller I decided to try them out. Not without checking first. I personally called and spoke to David who assured me my car will be safe and no need to remove my belongings as well as that they do have insurance. I was told the process and guess what. The first thing that got me concerned was I waited almost 10 minutes for them to arrive. They quickly had to get me to sign a day mentioned handing over my car without checking and Joel confirmed no need to check at all as I was late already. He said your car is safe. Upon landing I received a frantic call from my sister saying Tracker had called to say my device was activated in KFC Tongaat. I told her I'm not sure as I'm going to fetch my car in a few minutes. I arrived and no car. I called and Joel said to me ok he will check where my car is. Within minutes Joel himself drives in and my car behind him. This was odd as I just spoke to him. He could have said they are 2 minutes away. My car arrived with all 4 windows opened. I was surprised as it was slightly raining and why would a newly washed car have open windows. Again I was in a rush due to their late arrival and signed. I mentioned to Joel the tracker call and he was surprised and said he isn't sure why. I then said goodbye. Sat in my vehicle and immediately noticed my red aux plug was in use which I never use. I realised the driver was using it. I overlooked it. As I took off I decided to switch to the cd I was listening to when I dropped the vehicle and guess what my cd was changed. Again I overlooked that. Then I decided to check on my sunglasses in the side compartment and guess what it's gone....I always keep it there. I immediately called Joel and reported it. He said he would look into. Still on my trip home I decided to open the compartment where the cigarette lighter is as this is where I keep my fuel slips for company purposes. Guess what all 20 slips gone. Even worse the cigarette lighter removed and placed as it was being used in another compartment closer to the steering wheel. I was upset as I needed those slips and I didn't appreciate anyone smoking in my car and now figured why my windows where opened. I called Joel again. This being my 4th call as each time I notices something I called so it was immediately reported. Still not home I look at my prayer beads around my front rear view mirror and there it is my mini quraan a gift from my sister gone. Now I was really livid. Called Joel again. He said he understands ml upset and whoever is responsible will be disciplined. I immediately then checked my arm rest cover for my special usb flash drive which had lectures of a famous international speaker which was a gift. Gone. Called him again. I then told him I am not your home and so many things are gone from my car. When I reached home I found a new cd cracked almost in half. Called him again. I had a sleepless upsetting night. On Friday morning I immediately emailed him confirming all the losses. No reply. I watsappd. No reply. On saturday all day nothing. Saturday night I advise I'm going to the police and he replies to my email saying he was delayed as he was investigating and no feedback as no one took anything and I must recheck and make sure I left those items. I was so upset I replied back and told him I reported it immediately and he is questioning my integrity with no acknowledgment that they messed up. He replied with the terms and conditions. I then said sorry but it's now too late to send me this after both you and David assured me my car being safe. No need to cover yourself now. Quite honestly I have been deceived by this company and I've cancelled future bookings with them and advise all of you to never ever use them. They are false and unprofessional and liars....
0 replies
121 months ago
Appalling Fraudsters
I have heard good reviews and saw them on Groupon so as I am a regular traveller I decided to try them out. Not without checking first. I personally called and spoke to David who assured me my car will be safe and no need to remove my belongings as well as that they do have insurance. I was told the process and guess what. The first thing that got me concerned was I waited almost 10 minutes for them to arrive. They quickly had to get me to sign a day mentioned handing over my car without checking and Joel confirmed no need to check at all as I was late already. He said your car is safe. Upon landing I received a frantic call from my sister saying Tracker had called to say my device was activated in KFC Tongaat. I told her I'm not sure as I'm going to fetch my car in a few minutes. I arrived and no car. I called and Joel said to me ok he will check where my car is. Within minutes Joel himself drives in and my car behind him. This was odd as I just spoke to him. He could have said they are 2 minutes away. My car arrived with all 4 windows opened. I was surprised as it was slightly raining and why would a newly washed car have open windows. Again I was in a rush due to their late arrival and signed. I mentioned to Joel the tracker call and he was surprised and said he isn't sure why. I then said goodbye. Sat in my vehicle and immediately noticed my red aux plug was in use which I never use. I realised the driver was using it. I overlooked it. As I took off I decided to switch to the cd I was listening to when I dropped the vehicle and guess what my cd was changed. Again I overlooked that. Then I decided to check on my sunglasses in the side compartment and guess what it's gone....I always keep it there. I immediately called Joel and reported it. He said he would look into. Still on my trip home I decided to open the compartment where the cigarette lighter is as this is where I keep my fuel slips for company purposes. Guess what all 20 slips gone. Even worse the cigarette lighter removed and placed as it was being used in another compartment closer to the steering wheel. I was upset as I needed those slips and I didn't appreciate anyone smoking in my car and now figured why my windows where opened. I called Joel again. This being my 4th call as each time I notices something I called so it was immediately reported. Still not home I look at my prayer beads around my front rear view mirror and there it is my mini quraan a gift from my sister gone. Now I was really livid. Called Joel again. He said he understands ml upset and whoever is responsible will be disciplined. I immediately then checked my arm rest cover for my special usb flash drive which had lectures of a famous international speaker which was a gift. Gone. Called him again. I then told him I am not your home and so many things are gone from my car. When I reached home I found a new cd cracked almost in half. Called him again. I had a sleepless upsetting night. On Friday morning I immediately emailed him confirming all the losses. No reply. I watsappd. No reply. On saturday all day nothing. Saturday night I advise I'm going to the police and he replies to my email saying he was delayed as he was investigating and no feedback as no one took anything and I must recheck and make sure I left those items. I was so upset I replied back and told him I reported it immediately and he is questioning my integrity with no acknowledgment that they messed up. He replied with the terms and conditions. I then said sorry but it's now too late to send me this after both you and David assured me my car being safe. No need to cover yourself now. Quite honestly I have been deceived by this company and I've cancelled future bookings with them and advise all of you to never ever use them. They are false and unprofessional and liars....
0 replies
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1 Star
2 (100%)