NB
Nola B
Active since Apr 2016
3
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0
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Reviews
3 reviews68 months ago
Why are my claims not being paid ?
When I incurred some expenses while I was in Dubai during COVID19 lockdown on 28 May 2020 and 1 Jun 2020, I was firmly under the impression that my medical expenses would be covered by my savings account. After my departure to Dubai on 14 Mar 2020, I was emailed by Discovey agent Nardus Redelinghuys on 17 Mar 2020 to inform me that my out of country coverage had been activated for a period of 3 months since my departure. I therefore submitted my claims fully expecting that they would be paid. Sadly this has not been the case. I simply cannot fathom why these claims have not been refunded. It does seen as if beaurocatic bungling has prevented a satisfactory conclusion. What is more, I just cannot get to the bottom of the situation. Why have my claims not been paid and how do I get this situation resolved as soon as possible? I have submitted my claims and cannot even get Discovey to acknowledge that they have received my claims, nevermind them even getting to the payment stage. Please can I get someone to demystify this for me. Surely this is not too much to expect from one of the premium medical aids in the country ? Or is it ?
159 replies
121 months ago
Unable to receive my tax certificates for Feb 2015
I have tried unsuccessfully to obtain my tax certificate from Momentum even though I tried 3 times. After each telephone call I was promised that the tax certificate would be mailed to me. To date I have received nothing and am now at my wit's end to understand how I can possibly get my hands on this illusive certificate. I find this behavior very unprofessional, to say the least.
150 replies
121 months ago
Unable to receive my tax certificate of my annuity from Momentum
I have tried (unsuccessfully) to receive my tax certificate from Momentum, despite phoning them on 3 occasions. At the end of each call I was promised that my tax certificate would be sent to me via email shortly. Sadly the promised tax certificates never materialized. I find this conduct highly unprofessional and am now at my wit's end to understand how I can possibly obtain my tax certificate from Momentum.
0 replies
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