WL
Wilma L
Active since Apr 2016
2
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2 reviews89 months ago
VROT MEAT AND SARS THREATS
Ordered their LEKKA MENU for 12 people for Christmas day. Although 25 Dec 18 was specified on their invoice as the delivery date, it arrived on 24 Dec 18. Assurance that the food will be fine for the next day, convinced me to accept it and I kept it directly under an ice cold aircon till the next day. But, OMG, when we removed the covering (2 layers of foil) on Christmas day, the stench was totally unbearable (smelled like a decomposed body) and the MEAT WAS VROT VROT VROT !!!!!! I was furious and immediately phoned the owner, Kobus, telling him to come and fetch his VROT MEAT at once. He never turned up so I dumped all of it into a black bag and kept it in the garage in order to avoid the sickening smell. The following day, 26 Dec 18, Kobus sent me an email to say I will be refunded. Today, 27 Dec 18, we dropped off the bag of VROT MEAT ****ouched of course) over the fence at 15 Murray Str, Goodwood, which is his place of work. We could not enter the premises due to the high fence and locked chains. From what we could see it did not look very hygienic. From yesterday to today, Kobus has subsequently changed his mind as I was informed via email this morning that he will not refund me and accused me of delibarately keeping the meat for days with the intention for it to go off. REALLY ???? Obviously forgot my phone call on 25 Dec 18 to inform of the VROT MEAT and my request the immediate removal thereof. He furthermore THREATEND OUR BUSINESS WITH A SARS PROBE since his mother is a SARS employee. I was also personally insulted and things got nasty. On the great THYMEKITCHEN website they clearly quote "WE OFFER 100% MONEY BACK GAURANTEE SHOULD YOU NOT RECEIVE WHAT YOU PAID FOR". This "gaurantee" is not even worth the paper its written on. I paid for a half lamb which I took for granted will be edible and could be served as a dish for Christmas lunch, but instead I received VROT MEAT. I also did not receive the malva poeding as indicated on the menu. Kobus can be a very nice person, but don't ever, ever dare to complain or find fault. You will receive denials and threats instead of an apology and/or refund. The threat to me was: "Your have been reported to SARS for a probe (obviously via mommy which means government resouces are utilized to settle personal vandettas) and your bed is made. So sleep on it". Fortunately our business' tax affairs are squeaky clean and has been so since 1995 when established. SO BE AWARE - BE VERY AWARE OF THESE PEOPLE. Don't believe the fancy undertakings and promises on their website. AND MAKE SURE YOU ARE TAX COMPLAINT, FOR MOMMY WILL TAKE CARE OF YOU. (THIS IS SA AFTERALL - GOVERNMENT RESOURCES COMES IN HANDY)
105 replies
96 months ago
MANAGEMENT REFUSED CCTV FOOTAGE AFTER CUSTOMERS HANDBAG WAS STOLEN
My handbag was stolen at Pep Stores, Bothasig on Sunday 27 May 18. A criminal case was opened and the Police requested the CCTV footage from their Head Office. THEY REFUSE TO PROVIDE THE FOOTAGE saying it was only available robbery cases. REALLY ????? I find this unacceptable and unbelievable. It cannot be that a retailer are not willing to protect of help its customers in any way possible. My son actually posted this on Facebook and the comments (of whic 90% reckons it appears to be an inside job) really makes you wonder. Something is fishy
53 replies
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