Active since May 2016
30
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30 reviews1 month ago
IS THIS THE SERVICE WE CAN EXPECT FROM DISCOVERY
I am waiting for an authorisation for my oncology treatment. I called on Monday and it was escalated. I called on Tuesday to be told that I would have it by close of business - did not happen. I have called the call centre and spoken to Bali, May, Buntu and Ayanda. None of them have the authority to put me through to a case manager - each one of them put through a 'call back message' None have come through. I then phoned the Executive office and all the executives seem to be "out of the office". They have put through a message for one of them to call me - no luck. I have explained that in order for me to have Chemo tomorrow I need the authorisation by lunch time - THE TIME HAS PASSED AND I STILL DONT HAVE IT.
106 replies
3 months ago
Dissappointing experience at Lynx Wine Estate in Franschhoek
I found our wine tasting group’s visit to Lynx Wine Estate for a tasting and lunch deeply disappointing. As a regular visitor to Cape wine estates, I expect a certain standard of hospitality, service, and attention to detail. Lynx failed to meet these expectations: A limited menu was sent to us and we, as a group, were required to pre order a week in advance, only to find on arrival that other guests had access to a far more appealing full menu. My smoked trout salad, sold as a “bigger plate,” arrived as a starter sized portion and was overly spiced. I requested bread to make the dish edible, but it arrived late and oddly half toasted. Service was slow throughout, and the wine tasting was awkwardly conducted between food courses, with brief explanations from a waiter rather than a Sommelier, making it difficult to properly enjoy either the wines or the meal. Management Response was dismissive response and her abrupt departure from the conversation letting us know that there were other important guests to take care of sealed what could otherwise have been a pleasant afternoon.
0 replies
5 months ago
The longest 48 hours known to man - Discovery do not keep promises
After my last complaint to Hello Peter, I received a message that Discovery would get back to me in 48 hours - yet another broken promise and no resolve. I am back on the merry-go-round with no-one at discovery being able to sort out my problem. When I ask to speak to someone senior who could possibly go between the different departments on my behalf, I am told by their "skilled consultants" that I need to deal with them - but they cannot and do not seem to have the authority to sort out my problem - which has been going on since September and the result is that I am paying my dues to Discovery and paying for my chronic meds that should have been approved. Not to mention the amount of airtime and my time I have spent trying to work this out when I could have been doing something much more constructive
53 replies
5 months ago
Discovery’s Delayed Support: A Case of Inefficiency or a Lack of Will to Help Loyal Clients?
I have been trying for weeks to get Discovery to approve my chronic meds with no luck. First they cannot find evidence of it being submitted although it was submitted by the doctor more than once. Then went to the wrong department and I am being sent back and forth with no answers!!!! Then I was told that I dont qualify (nonsense according to my docotor) Now I am told that it is not approved by Oncology (whom PMB regferred me to) yet Oncology referred me back to PMB department who also do not have answers. All along I am paying Discovery subscriptions PLUS the chronic medication. And spending endless hours and air time trying to sort this out.
159 replies
14 months ago
FBN - NOT AGAIN!!!!!!!!!!!!!!!!!
Once again I have wasted a large part of my life trying to sort out a small problem with my credit card. This should have taken a few minutes instead of me being on the phone for over an hour to 4 different people who could not help me and the department I need to apparently call are not picking up their phone (having let it ring for over 30 minutes). What kind of service is this from a bank that wants us to keep spending our money with them?
53 replies
19 months ago
WHAT IS THE MATTER WITH THIS BANK??????
My matter that started 6 weeks ago is still not finalised in spite of all the hours and hours spent trying to get a simple matter out of the way. AND NOW They were unable to sort out my sim card, so I cancelled and went to a different carrier. CAN YOU BELIEVE??? this has been going on for a week and they still have not cancelled my contract as they said they would. My new carrier is unable to switch my number over and I am still having trouble with my FNB sim.
53 replies
19 months ago
IS THIS A REAL APOLOGY?
Here are the facts: My debacle started on the 19th August WAY BEFORE THE DATE STATED ON THEIR APOLOGY. THEY OBVIOUSLY DID NOT GO THROUGH THEIR RECORDS TO SEE HOW MANY TIMES I COMPLAINED AND HOW MANY COMPLAINT NUMBERS THERE WERE. My first complaint to Hello Peter was on the 26th August when I was frustrated that my documents which were sent in prior to that were not attended to. THE DAY BEFORE THE CLAIMED DATE OF MY COMPLAINT I finally ended up at the main branch of FNB where myself and the manager spent 3 hours trying to sort out the mess BECAUSE I COULD NOT GET ANY SERVICE FROM A BANK I HAVE BEEN WITH FOR OVER 20 YEARS He apologised profusely at the way my case was handled by FNB - no one ever returned my phone calls in spite of promises - I could not phone the right people because "they only have an outgoing line" or something like that so are unreachablel, but do not call back. I was SEVERELY COMPROMISED in a business deal because there was a hold on my account and this reflected badly on me. AND THEN THEIR APOLOGY IS ABOUT WHAT I "AVER" AND NOT HOW THEY BEHAVED IN REALITY. READ FOR YOURSELF THEIR APOLOGY (WHICH I DEMANDED SO THAT I COULD REDEEM MYSELF) 1. We refer to your complaint, lodged with the First National Bank (FNB/the Bank/we) under complaint reference 6125779NF dated on or about 26 August 2024. 2. Your complaint refers: 2.1 You expressed a grievance in respect to the account opening process wherein you aver to have opened the business account in the name of TASTE OF THE CAPE(PTY)LTD on 13 August 2024. Upon submission of the Know Your Customer “KYC” documentation you were informed that it would take 3 business days for the account to be fulfilled. 2.2 However, you aver that the process took more than a week to be finalized and upon engaging the business helpdesk you were not assisted accordingly. 3. Upon receipt of the complaint on 27 August 2024, the Bank attempted to call you however the cell phone numbers provided on the system could not be reached. Subsequently an email was sent to the following email address: ROSSOLOMON@GMAIL.COM. 4. Nonetheless, the complaint was escalated to the account opening department on same day for resolution. Upon receipt of the escalation a system breakdown was identified, and it was established that your business account was part of the work items that never generated into the Bank’s workflow. 5. The Bank managed to successfully fulfil your business account on 2 September 2024, and you were furnished with feedback. 6. We sincerely apologize for the inconvenience caused by delaying the activation of the account. 7. Please be assured of our ongoing efforts to deliver excellent client service and our commitment to maintaining our relationship. 8. We value your support and thank you for choosing us as your financial partner.
53 replies
20 months ago
FNB you did it again - and it is disgusting
I have now waited 3 weeks, made approximately 20 phone calls, sent the documents in twice and gone into the bank, and still no-one calls me back (oh wait I did have a phone call from someone who said she would call me as soon as she received the documents - which I sent immediately) needless to say I have not heard back from anyone except the Ai bot who apologised to me - but I cannot believe it is a genuine apology as there is only a programmer behind it. I have been kind, I have been gentle, I have been ugly and nothing helps. I am losing business but no one seems to care except me. I am on my way to close all my bank accounts and tell everyone I know that FNB is a bad experience when you need to talk to someone.
159 replies
20 months ago
The FNB merry go round - here we go again
I opened a new business and submitted all the necessary documents to be told that it would take 2 to 3 days to be up an running. One week later I went to the bank to be told that there is a hold on my account and that the person who had opened it had got it wrong. So calle the business banking division who referred me on. 4 long holding onto the phone and 4 security checks later, the call centre agent informed me that she needed to escalate it and I would be called "shortly". In spite of trying to find timelines around "shortly" which she would not give me, I discovered that "shortly" has no boundaries and that a day later, I have still not been called. What is most shocking is that my business is in jeapardy and no one cares enough to take care of is. I am dissapointed, frustrated and exasperated at the way I have been treated.
212 replies
35 months ago
Service excellence.
I had an insurance claim and Mbangi projects were assigned to do the repairs to my roof and floor tiles. Throughout our interactions, they were attentive and accommodating of my needs and went beyond the call of duty to make sure that I was satisfied with the job that they did. Nothing was too much trouble and their service and the quality of their work was excellent. I would highly recommend them
0 replies
Review Distribution
5 Star
3 (10%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
1 (3.3333333333333335%)
1 Star
26 (86.66666666666667%)