Active since May 2016
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2 reviews118 months ago
Food, health and hygiene
<p>This is not the first time I complain to Pick 'n Pay about their quality of food in Observatory. About 3 weeks back I bought a milktart, arrived home and it was runny and sour. Thankfully the client services manager exchanged it. Yesterday I bought x2 apple slices for dessert with my partner. Sat down and there is mould inside it. Now, being 5 and half months pregnant and allergic to mould and penicillen, I am quite shocked that I haven't even so much as received a reply. This makes me question the state of all food products in the store. I have previously contacted the head office and was called to say my query is resolved - this was last year when I received sand in my sandwhich and complained. if you plan on putting people's lives at risk and exposing thme to Listeria when pregnant, I suggest you inform them, as I have been ill all night and all day and the manager has not bothered to respond as yet.</p>
53 replies
121 months ago
LOUSIEST CUSTOMER SERVICE IN HISTORY
I am ABSOLUTELY APPALLED by the service ART THERAPY decides to hand out to customers. Not only do they contradict their entire terms and conditions, they deduct your money before you even receive anything, then they lie about couriers arriving and I wasn't at WORK to sign for my parcel. I then call and tell them to cancel the subscription and refund me, and they tell me there is a 28 waiting period. So its been 28 days, I ask them again to refund me, and they say they have the record of the money and I MUST CONTACT CUSTOMER SERVICE TO GIVE MY BANKING DETAILS!!!! SO I do, even though they have all my information and the most illiterate person they could hire, after giving me lip, tells me the request will be done in 14 DAYS!!! WHAT A LOUSY COMPANY AND SERVICE. DO NOT EVER PURCHASE FROM THEM!
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