Ziyanda A

No customer service

My husband made a booking for 10 : AM and I was so happy until I got there.The security guard was so nice ,directed us and I was impressed thinking this is top class ,One of the ladies from reception showed me around and informed me that my the****** will come and fetch me from the inside pool, I sat down and enjoyed myself, Another lady/client came in ,They attended her, And I'm still waiting...but I didn't have a problem because I was a bit early so I waited still,30 minutes later two other ladies came in and immediately they were attended to and I was still waiting and no one is asking me anything, People are just passing me.I had to go back to the reception and ask when I they coming to fetch me ,The ladies apologised but I was very angry because they don't know how to take care of their customers. I don't think I will go back again because it was past my appointment time,I couldn't even enjoy everything ..But the lady that was doing the massage was not bad but I was already disappointed.