Active since May 2016
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4 reviews10 months ago
Pedro`s Chicken woodmead daylight *******
My ticket was closed with no formal form of communication or rectification. Sent from my iPhone Begin forwarded message: From: Claire Coutriers <misscmcoutriers@gmail.com> Date: 30 June 2025 at 12:01:24 SAST To: Pedros Manager's Portal <support@pedroschicken.co.za> Subject: Re: Ticket: CLOSED So up to now no one has made contact with me I have called your customer care line I was assisted by Phumzile who would’ve contacted the store to resolve my issue but still no response as yet this complaint has been on going since 26/06/2025. I will now be taking this further with Hallo Peter. Sent from my iPhone On 30 Jun 2025, at 08:17, Claire Coutriers <misscmcoutriers@gmail.com> wrote: Good day Please advise why this ticket was completed and closed as absolutely no one from Pedros has gotten back to me regarding my complaint ,how professional is this I’m taking my complaint to hallo Peter. On Mon, 30 Jun 2025 at 08:15, Pedros Manager's Portal <support@pedroschicken.co.za> wrote: Pedros Customer Support Ticket Number: 38680 Status: Closed Ticket Your ticket number 38680 has been closed, thank you from Pedros Customer Care Ticket Info: Customer Name: claire coutriers Customer Phone: 0794681576 Customer Email: misscmcoutriers@gmail.com Store Name: WOODMEAD RETAIL PARK Date: Thu, Jun 26, 2025 12:58 PM Description: Hi Hendrick this is Claire Hi Claire Received will Make sure the extra sauce is there Rolls are fresh Ok I will also be placing a very big order with u soon when my warehouse does stock take OK thank you so much Actually o feel like sending this food back to your store cause it’s disappointing and I really don’t want to eat it It’s either you fetch this food bring my sauce or I’m throwing it in the bin and you can credit my order this is the night of disappointment you can’t blame uber eat they don’t pack the orders it’s your store that keeps failing me Hi Apologies for the experience and I'm really disappointed that we didn't live up to your expectations. I'm reviewing the matter I can see the there's no sauce. You want me to come and pick up and bring correct one? Yes please cause I refuse to eat something I know I paid for and got ****** and this happens every time with your store I’m packing the food back I don’t want this order U can collect Besides the food you people have just waisted my lunch time and I cannot go on lunch again because we work on a schedule Any feedback k I'd it's uber you can claim for refund, they will charge us from their side and refund I’m j fine I will try and refund from uber side but as a store manager what are you doing about the inconsistency in your store and what must I do with this food that is now just standing here as the order was not fulfilled. I am currently addressing it with your head office because this is honestly poor service. If I had been this inconsistent with my customer I would be unemployed by now. My question what are you going to do about this As I won’t order from your store anymore I had a huge order to place with you but I cannot trust your stores inconsistencies and discrepancies I haven’t eaten as a result of this and I’m chronic medication What’s so disappointing and frustrating is that I almost order food from you everyday but since the last time I haven’t ordered again I was hungry and decided to order because I have blood pressure medication to take and this is now how your store have inconvenienced the entire situation Its really disappointing Like I said investigating the matter And what about the food We don't have drivers in the store I can only organise someone to bring your order tomorrow or this evening This is unacceptable Sent from my iPhone <1.png> Support Phone Line: Mobile: Email: support@pedroschicken.co.za www.pedroschicken.co.za <4.png> <3.png> <0.png> <2.png> <5.gif> Franchising Customer Care Submit a Site Disclaimer The contents of this email are intended for the persons or entity to whom it is addressed only. This email may contain confidential information. If you are not the person to whom this email is addressed to, be aware that any use or distribution of this email is strictly prohibited. If you received this email in error, please contact the sender and immediately delete this email and any attachments.
280 replies
10 months ago
Putrid Service
The worst service ever my colleague took his car into to have it repaired each time he calls Mumbo`s -Mumbo Repairs Randburg he gets one story after the other. He still hasn't got his car back as they are now expecting him to pay more money when he had already paid the original quote. They expect my colleague to fetch the car as is without refunding him or fixing the initial issue which still has not been repaired.
0 replies
59 months ago
Disgusting customer Service
I am in complete and total shock at the Service i have received from this company as my primary ISP and as a business i would never ever recommend their service to anyone as you get passed from one person to another and now they are passing the blame to their service provider which has absolutely nothing to do with me as their client. How they maintain there relationships with their ISP`S should be their issue and not affect their clients at all. For the past month and a half i haven't been using my fibre as a result of the poor service they rendered. This has now forced me to get a small wifi router which i have to top up with data daily for my business so I can remain professional to my clients and render them the service they pay me for. I have never defaulted on a payment once but now i have additional cost implications to my business all thanks to my lovely reliable service delivery. This has now been going on for the past 2weeks and still nothing has been . I logged numerous requests on their webportal and sent them various emails but i get passed from one to another and then you get the poor excuse that they are waiting on metro fibre. Yesterday one of the consultants contacted my partner and they said they were going to call him back in a 1minutes time that minute has now lapsed several hundreds of times and were still waiting for the call back. This morning i sent and email to vinay.m@afrihost.com and i still have no feedback. When you go onto their webpage to try and logg a request all their que`s display as offline so i ask once again where is the professionalism or the customer service in all this?
0 replies
121 months ago
Disgusted loyal Subscriber Robbed in broard day light
<p>So as a loyal vodacom subscriber for almost 15years thus is the bullshit I'm handed. MY contract was migrated from Autopage who invoiced me last month and my debit order went off successfully. We as clients we're not supposed to be affected negatively in anyway what so ever how ever I know quiet a few people who are now experiencing the same issue. I paid my bill for last month which was a little higher than my normal bill as I requested a new sim. So last night my debit order goes off for vodacom and please note I don't just have one contract or sim and here comes the joke they double debit me. So upon calling their call centre this is the beautiful service I receive I call in at 7.30 hold on the phone for 17mins 33secs get through to a consultant and ask who the team leader on duty is she tells me it's a lady called Susan I then request to speak to Susa and politely I tell her I don't want to be called back but want to be attended to now however she confirms my details and drops the call then Susan tries to call me fro. A private number and my phone blocks calls from private numbers. I then call into the CC a second time I then hold for 7mins 30second I get through to an agent who doesn't speak she immediately puts me on mute I can distinctly hear the conversation she is having with someone else so I say halo quiet a few times but am still ignored then she mutes the call and drops after keeping me on hold for 3mins. Then I call back a third time I now wait 10mins and 52secs to get through to an agent and then request to speak to Susan this time I'm already livid to the max. Susan then gives be an explanation which makes no sense to me and even tried to explain it to my Fiance when then send me a statement that makes absolutely no damn sense. So my question is where did the money of my debit order I paid last month go to as I paid for my contracts as well as all the other clients who have so politely been double debited this month and please keep in my that by the time my billing cycle started last month my lines we're already migrated. I did not receive a statement from vidacom this month with the exception of the one Susan sent me last night. So as a hard working individual who pays my bills on time I cannot afford to be so charitable as just to give money to a company for no given reason. What happened to my money I paid last month and all the other clients who we're migrated over to your company? I am disgusted at the level of service I ha e recvied and I was a proper explanation and I want my money refunded I don't care where it comes from because I have proof that my contracts we're paid last month or else my lines woulve been soft barred or suspended. So who is trying to full who as an employee in the service industry I am very well of my rights as a honest consumer I know my laws when it comes to the NCA and NCP acts I will also be addressing this with the ombudsman as you have not only waisted my time but posed a huge amount if inconvenience on my budget which is unacceptable in to days economy I cannot afford to be dishing money poo it I do not have as I have a family to feed. I am ever so annoyed that I even though OK ught if migrating my lines over to this company I had to rather port to another provider.</p> <p> </p> <p>Your Disgusted Client</p> <p>Please note I cannot receive calls from private numbers my email address is:miss cm courtier sign ail.com</p>
75 replies
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