Aarifa E

Active since May 2016

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Reviews

24 reviews

7 months ago

Extremely Poor Service and No Return on Investment

In 2024, I signed up for two products after being contacted by David, who introduced himself as my account manager. At the time of taking out the membership, I was assured that he would personally manage my account and ensure I received value from the products purchased. Unfortunately, in December I was informed that David had fallen ill. While this is understandable, there was no contingency plan or handover communicated to me. I proactively followed up in February, at which point Ayanda was assigned to my account. Since then, there has been no meaningful engagement, no service delivery, and absolutely no return on my investment. To date, I have spent close to R12,000, with no measurable value or outcomes delivered. Despite this, I am now being asked to pay a renewal fee for services that were never rendered in the first place. This is unacceptable. The lack of accountability, poor communication, and complete absence of service delivery reflect extremely poor customer service. Apologies are repeatedly offered, but no resolution or rectification follows. I would not recommend this service to any business owner seeking value, professionalism, or return on investment. I am requesting a formal resolution, either through service delivery as originally promised or a refund for services not rendered

0 replies

FNB (First National Bank)

7 months ago

Extremely poor customer service and unresolved account downgrade

Extremely poor customer service and unresolved account downgrade I am extremely disappointed with FNB’s customer service. I contacted FNB in November to downgrade my account and was advised that the process would take approximately 5 working days. By December, nothing had been changed. I followed up again in January and was told that a consultant would contact me within 5 business days. Those 5 days have now passed, and once again, there has been no feedback or resolution. All FNB seems to do is apologise, with no action or accountability. This is now my fourth incident of poor service, and it is unacceptable for a bank of this size to continuously fail to resolve such a simple request. FNB’s customer service is **********, and I am beyond frustrated with the lack of urgency and follow-through. I would like this matter resolved immediately, not another apology.

1 reply

Dotcom Africa

9 months ago

No service

I have since contacted the offices, but to this day my account has still not been resolved. I have emailed and called repeatedly, yet I continue to receive no assistance. I am deeply disappointed with the service I’ve received from Medimag Digital Magazine. Despite numerous emails, messages, and calls, I’ve been met with complete silence

0 replies

Dotcom Africa

11 months ago

False Advertising

I'm writing to express my disappointment with the service I've received from Medimag Digital Magazine. David initially reached out to me and promised verbal assistance once I signed up. Although he supported me briefly after I joined in August, I haven't been able to get in touch with him since. Despite numerous emails, messages, and calls, I've been met with silence. When I contacted the head office, I was informed he was ill and assigned a new representative, but the promised assistance never materialized. To make matters worse, I received an invoice for R5500 in August, and when I tried to cancel my subscription, I was informed that I would have to pay the full amount. I've tried reaching out multiple times, but my messages were responded by insisting i settle this account before I'm able to cancel. Given this experience, I would strongly advise against signing up with Medimag Digital Magazine. Their lack of customer support and uncooperative attitude make it clear that they prioritize profits over customer satisfaction.

0 replies

Telkom

11 months ago

No Resolution Unhappy Customwr

I have been a loyal Telkom customer for over 10 years. Unfortunately, over the past year, I have experienced ongoing connectivity issues that have never been resolved. Despite numerous calls from consultants and even site visits to my premises, the problems have persisted without any improvement. After a year of constant challenges and no effective resolution, I have decided that I will not be renewing any upcoming contracts with Telkom. It is disappointing that, after such a long relationship as a customer, my concerns have not been adequately addressed.

0 replies

Absa

11 months ago

Urgent Follow - Up on Unresolved Complaint

I am writing to express my frustration regarding the ongoing challenges I have experienced with ABSA. This is now the third time I am raising a complaint, yet my issue remains unresolved. Each time I lodge a complaint, an ABSA consultant contacts me, but unfortunately, there has been no meaningful progress or resolution. It has now been over a month, and despite multiple follow-ups, I continue to receive assurances and promises without any tangible results. I kindly request that this matter be escalated to the relevant department or a senior manager who can assist in providing a clear plan of action and a definitive resolution timeline. I trust ABSA values its customers and will prioritise resolving this issue urgently

5 replies

Absa

12 months ago

Disappointing Experience: Account Closure Fees Not Reimbursed

I posted a review on Hellopeterregarding my poor experience and received a response. However, after replying, I am still awaiting further feedback. While my account was eventually closed (which I had to resolve directly with the bank), there has been no response regarding the reimbur*****t of the fees I incurred to close it. This reflects very poor service on their side

3 replies

1st for Women

12 months ago

It was an absolutely...

It was an absolutely pleasant experience by the time my call ended all was resolved if only all companies operated this way it would make life so much easier

1 reply

Clicks

12 months ago

Inconvenient Experience – Unbanked Charge Affected My Account Closure I made a R65 purchase at Clicks Benmore Gardens, which for some reason wasn’t processed (or “banked”) by the merchant. When I later tried to close my ABSA bank account, I was informed

I made a R65 purchase at Clicks Benmore Gardens, which for some reason wasn’t processed (or “banked”) by the merchant. When I later tried to close my ABSA bank account, I was informed that this unbanked Clicks charge was preventing the closure. I had to go back to the Clicks Benmore Gardens branch to settle the R65 manually — which was an absolute inconvenience. It’s frustrating that such a small transaction, which should have been processed normally, caused unnecessary delays and complications in closing my bank account. Clicks needs to ensure their payment processing systems work efficiently to avoid putting customers through this kind of trouble

0 replies

Absa

12 months ago

Frustrating Experience with ABSA – Lack of Support and Unfair Charges

I recently opened a personal bank account with ABSA, but after realizing that I needed to manually transfer my debit orders from my previous bank, I decided to close the account due to the inconvenience. When I first visited the ABSA Sandton branch, I was told that I had two pending charges — a Clicks Benmore Gardens transaction of R65 and a Bolt charge of R25 — despite my account having a positive balance. I immediately settled the Clicks charge directly at Clicks and also emailed Bolt about the R25 charge, but received no response. When I returned to the Benmore Gardens branch to close the account, I was informed the R25 Bolt charge was still not cleared, and I was again unable to close the account. I visited the Nortmead Square branch on Friday, 1 August, only to be told the Bolt charge was still outstanding and that my account had now gone into a negative balance of R330. Shockingly, on Saturday, 2 August, I received a message from a legal firm concerning payment. I called them and was told I needed to pay R550 to settle the matter. I then contacted ABSA Lakeside and visited the branch, where I expressed my disappointment and frustration . I paid the R550, and the account was finally closed on Monday, 4 August. I am deeply disappointed with ABSA’s lack of customer support throughout this entire process. A small unresolved charge of R25 — despite my account originally having a positive balance — ended up costing me R550, and no one at ABSA offered meaningful assistance besides the Lakeside mall team. This has left me feeling unheard, unsupported, and frustrated.

1 reply

Review Distribution

5 Star

1 (4.2%)

4 Star

0 (0%)

3 Star

0 (0%)

2 Star

0 (0%)

1 Star

23 (95.8%)

Aarifa E

Reviews

Extremely Poor Service and No Return on Investment

Extremely poor customer service and unresolved account downgrade

No service

False Advertising

No Resolution Unhappy Customwr

Urgent Follow - Up on Unresolved Complaint

Disappointing Experience: Account Closure Fees Not Reimbursed

It was an absolutely...

Inconvenient Experience – Unbanked Charge Affected My Account Closure I made a R65 purchase at Clicks Benmore Gardens, which for some reason wasn’t processed (or “banked”) by the merchant. When I later tried to close my ABSA bank account, I was informed

Frustrating Experience with ABSA – Lack of Support and Unfair Charges

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