LINDA J

POOR SERVICE

<p>I HAD MY BMW SEND TO BMW AT FOR****S AT BELVILLE. CALTEX PUT PETROL IN MY DIESEL CAR. WHILE MY CAR WAS THERE I TOLD THE LADY LIESL TO QUOTE ME ON THE DRIVER SIDE LEVERINSIDE THAT WAS BROKEN. THEY FIX MY PROBLEM WITH THE CAR AND SENT ME INVOICE AND I PAY. THEY ALSO SEND ME REDICIOULOUS REDICULOUS QUOTE OND THE DOOR LEVER. I PAY FOR THE WORK DONE AND FETCH MY CAR. WHEN I GOT THERE I CANNOT GET MY DOOR OPEN OR GET INTO THE CAR AT ALL. THEY THEN LET ME GO WIT LIEZL HENDRICKS THE SALES LADY AS IT WAS VERY HOT OUTSIDE AND TOLD ME THAT THEY SHOULD GET INTO THE CAR FROM THE BOOT SIDE AS THE BOOT CAR OPEN. YOU KNOW WHEN I LEFT MY CAR WITH THEM MY DOORS WORKS PERFECTLY WITH THE REMOTE. I ASK LIEZL HOW DO YOU GET THE CAR IN AND OUT OF THE WORKSHOP ALL THE TIME WORKING ON IT AQND SHE TOLD ME IT WAS WORKING PERFECTLY. IT IS A FRIDAY AFTERNOON AND I WAS DROPPED OF THERE WITH A WORKS COLLEAGUE. REMEMBER I MUST JUST COLLECT MY CAR. AFTER 2 HOURS WAITING THEY TOLD ME THAT THE LOCK OF THE DOOR IS NOW BROKEN THAT THEY COULD MANAGE TO OPEN CAR BUT THE CAR CANNOT LOCK NOW. THAT THEY WILL GET ME QUOTE ON THE LOCK. WELL THIS WILL TAKE 10 WORKING DAYS AND THAT THEY HAVE TO GET IT FROM GERMANY AND THAT I HAVE TO FAX MY REGISTRATION PAPERS TO SHOW THAT I AM THE LEGAL OWNER. MY CAR IS MY ONLY TRANSPORT TO WORK AND IT IS A FRIDAY AFTERNOON. THIS WAS HECTIC A WHOLE WEEK END WITHOUT A CAR AND NOT KNOWING WHY THIS ALL HAPPENED AS EVERYTHING WAS WORKING PERFECTLY. I HAVE MY CAR PICK UP BY A GARAGE IN ****ARNEY GARDENS THE FOLLOWING MONDAY. IT HAS COST ME R6000. ALL THAT BMW TOLD ME THAT I CAN BE GLAD THAT THIS HAPPENS WITH THEM AS IT WAS ABOUT TO BREAK ANYWAY. THEN I COULD NOT GET OUT OF THE CAR!!! WHAT NONSENSE. THE PERSON THAT HAVE TAKEN OFF THE COVER TO GIVE THE QUOTE ON THE DOOR LEVER IS TOO BLAME AS HE IS THE ONE CAUSING THE CAR NOT TO OPEN. I THINK BMW SHOULD PAY THE COST FOR THE DAMAGE THEY HAVE CAUSED. I AM A PROUD OWNER OF BMW BUT AFTER THIS I HAVE SERIOUS DOUBTS.</p>