Active since May 2016
9
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Reviews
9 reviews44 months ago
Ultilimit Plumbing (PTY) LTD - Terrible rude service
Terrible service - shows up, identifies a problem, does a temporary fix (with pratley putty around a pipe) and when you follow up because the problem still persists, you are given a new quote and told that it's a new problem. If you call a plumber to fix a leak in a toilet, and the same area is still wet from a leak a week later, it's not a new problem! They were also asked to fix a toilet that kept running after flushing, they "fixed" it (according to them) but the toilet is still running a week later, they are asked to look at it again, they say a weight needs to be inserted somewhere, they do a quick fix with a fishing weight that was laying around, and says they will come and fix it, weeks later the toilet is still running and when you ask about it because we paid them to fix the toilet, not a temp fix with a fishing weight, we are told that we only paid them to fix the handle and to "get someone else" I would NOT recommend this company to my worst enemy
0 replies
51 months ago
MTN - WORS CUSTOMER SERVICE EVER EXPERIENCED
WORST CUSTOMER SERVICE EVER EXPERIENCED!!!!! I recently opened a data contract with MTN, I was initially irritated with the person who called because the conversation was rushed and clipped, but I was impressed with how fast and efficiently I had received the router and sim. And that's where all pretences at customer service stopped. I installed the router, followed the instructions for initial set up, but no data. I called the next day to confirm that everything on the system. It took 4 phone calls to actually speak to someone who could assist, I confirmed that the sim was active and that I should have wifi, and also that the sim was shipped already activated. But as an afterthought I was told it might take 24 hours so I should just wait. After 24 hours, nothing. I reset the router, switched it off for an hour, switched everything on again, still nothing. Called the call centre again and got sent from pillar to post,had to speak to 5 different people to only end up getting another number to call. I asked if they would be available to assist on a Saturday since I was informed that it was too late to call them at that time, and the person I spoke with confirmed that I could be assisted on a Saturday I've been calling the whole day today, have spoken with 7 different people, again sent from pillar to post and then get informed that it's a technical issue, the technical department does not work om a Saturday and by the way, even if a ticket is logged, they don't call you back, you have to call them back again. I immediately insisted that my contract be cancelled immediately, and get informed that I need to again call a different department. And yes, there is a manager, but I can't speak to them. How are their doors still open if they treat customers like this????
0 replies
71 months ago
Excellent service - Janelle Elias (Oneplan Pet Insurance)
I'm getting a new fur baby next week and wanted to make sure we are covered for anything, I received quotes from numerous options and call backs, and the one that really stood out for me was One-plan with great reviews and references from friends, but more specifically Janelle Elias, who called to quote and then followed up a few days later, giving me time to do all my comparisons. Janelle Elias was extremely friendly, great with explaining all benefits and took me through the process effortlessly. A huge thank you to Janelle Elias who has made this process fast, easy and pain-free, The support and service was excellent and gave me peace of mind that I had made the right choice.
105 replies
77 months ago
American Swiss Cradlestone Mall atrocious
I wanted to have my daughter's ears pierced. They had about 2 other customers in the shop, but assured me as soon as the second lady was off the phone that they could do it. The initial phone call took at least 10 minutes, which we were initially willing to wait for as who expects that a phone call would take that long??. After the call the first lady told the second lady that we needed her assistance. She acknowledged and said she would help but then made 4 MORE PHONE CALLS! In between the phone calls she would open and close cabinets and act busy. My daughter is 2.5! The first lady made her sit in a chair facing a mirror, cleaned her ears and then showed her the ear gun which terrified her and then made her sit there freaking out for almost 10minutes! We waited more than 20minutes, again, my daughter is 2.5, surely people who offer a service such as this should know how to work with small children! Anyone with common sense should know it's something you do really fast to not build up fear and you do not make a 2year old wait while you make 4 additional phone calls out of spite!! After all of this, I told them that I was finished with waiting and that I wanted a refund (since I had to pay for this type of service up front) I would go somewhere where the staff actually wanted to help me. All of a sudden then the second lady was willing to help. I insisted I was no longer interested and I just wanted my money, they then argued with me about the refund. Its Christmas, shops are busy, maybe make sure that you have competent staff in your shops that can handle clients and use common sense
0 replies
79 months ago
Criminal
Biggest thief you will ever come across. Just do a basic google search for Willem gerhardus kok, lots of articles about how he stole cars, swindled people, ruined businesses and left elderly destitute He went to prison and went on with his scams the moment he set foot out of prison
0 replies
114 months ago
Brides be warned - hidden costs
<p>Brides to be, never ever consider renting anything from Morgan & Brown North Riding! They are liars who hide and omit hidden costs until you've fallen in love with your dress! And once you've decided on your dress the "terms and conditions" come out and the additional costs just gets piled on. My budget was made very clear at the start of our appointment, but in the end they piled on an additional R4000 to what I originally agreed to spend, telling me it's industry standard for additional fees. And this is on top of the very intrusive manager who irritatingly keeps butting in and bosses the attendee around and who tells you while you're deciding on your dress that "there's a sale today only and the price includes EVERYTHING". But when you start arranging payment it's a very different story. If you're considering this place, make sure you get ALL terms and conditions before even look at dresses as they claim it's standard to only disclose additional costs after you've made you decision!!??. The hidden costs are rediculous and they do not stick to your budget! You've been warned!</p>
0 replies
121 months ago
Lying to sell accounts
<p>There is a salesperson at Westgate Edgars branch who lies to people when opening accounts for him. His name is Krisjan. Krisjan is very helpful when assisting with opening accounts but if you actually check the printout of the account he opened for you it shows charges for life ensurance policies etc that was never mentioned! After seeing these charges I insisted on seeing the manager and that the process of opening the account be stopped immediately. I was then told that the staff in the shop is unable to do this and that I need to phone the customer services office the following morning since they were closed already.</p> <p>When I phoned the customer services number I was informed that one working day later there were already charges on the account and that they are unable to close the account immediately as they will have to look into reversing the charges first but they cannot give me a timeline on how long this will take. Obviously I was quite upset by this time and raised my voice and the call agent took an attitude with me. When I insisted on speaking to his manager he made me wait on hold on the line for over 10 minutes and then informed me that his manager was in a meeting and that she didn't have contact details and that I would just have to call the customer service line again later.</p> <p> </p>
75 replies
Review Distribution
5 Star
3 (33.333333333333336%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
6 (66.66666666666667%)