Active since May 2016
16
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16 reviews62 months ago
MAKRO, INCOMPETENT AND DISHONEST - ZERO RESPECT FOR THE CUSTOMER!!
Popped in to Riverside branch today to buy printer cartridges, one of the 3 colours I needed was out of stock. When I asked which branch has stock I was told by saleslady: SM03489 after speaking to her "manager", that Woodmead had 13 in stock. Drove all the way to Woodmead, and of course no stock in Woodmead either! Thank you Makro for lying to the customer and PLEASE accept my apology for being idiot to believe you, waste my time and money trying to put money in your tills!!! I can assure you, I will not be that stupid again to trust you and make the mistake of shopping in your stores! Another customer lost..... WELL DONE!!!
53 replies
63 months ago
WOOLWORTHS DISHONEST AND INCOMPETENT!
All forms of requests to fix their accounting error and ensure that payments reflect on the statement have gone unanswered and unattended! Even after posting on Hellopeter, no response and no management in sight! Wasted time spend trying to speak to their incompetent "consultants", all promises made have been ignored and dishonored. Just lies whilst the payments are stolen!!! HOW ELSE CAN ONE MAKE SENSE of Woolworths behaving badly and dishonestly? Thank you WOOLWORTHS, another rubbish retailer who clearly demonstrated by their lack of response let alone service that they too believe and follow the rule that 'customer service' is a four letter word!
0 replies
63 months ago
WHEN DID WOOLWORTHS JOIN THE INCOMPETENT & DISHONEST?
After paying the account BEFORE due date and far more than the amount due, I noticed with concern that the payments were not allocated to my account. I called and followed up with an email on 15/1/2021 sending proof of payments and request to allocate the payments to my account. 2nd Email send on the 18/01/2021 again with proof of payments attached and again a request to credit the account, to no avail. 3rd Email send on the 19/01/2021 this time to "accounts management services" & "missingpayments@wfs.co.za, Ms Najumunisha Karaan and Ms Sabatha. Once again to no avail, the amount of R8000.00 paid was now "missing" and not reflected on the account! In the meantime I am harrassed by Nationwide Recovery, by rude individuals operating as debt collectors. WHEN did Woolworths join the incompetent and dishonest? After paying well in advance and far more than the amount due (R1100.00), I am now subject to harras*****t by foul mouthed aggressive debt collectors! EXPLAIN YOURSELF WOOLWORTHS.
0 replies
69 months ago
DISHONEST, LIES THE ORDER OF THE DAY!
DISHONEST AND MORE LIES IS THE ORDER OF THE DAY AT WANTITALL. BE VERY CAREFUL OF THIS UNSCRUPULOUS COMPANY!! Order placed months ago. One excuse on top of another lie is the order of the day with this lot. The famous for "closing ticket" when customer queries, complains or demands answers. They confirmed months ago in writing that our refund was processed and would reflect in our account within "7 working days", MONTHS later no product, no money just lies and more lies!! The South African authorities need to take a close look at this company as it appears to be a ponzi scheme, once they have the money they conveniently forget to be honest. The owner Justin Drennan, does not reply to emails. Lies and more lies is the order of the day at WANTITALL, you should be ashamed of yourself Mr Drennan!
0 replies
76 months ago
CLICKS LONEHILL - Rudeness and ZERO Service!
Clicks Lonehill waited 40 minutes this morning whilst watching a pharmacist unpacking boxes with my toddler burning up with fever! When I asked for service his reaction was one of noncommittal, rude and when the transaction was done he pushed the pathetic little caged locked box at me, not a thank you, not a please and definitely not an apology. I asked who helps pays his salary, boxes or customers who await service. I requested to speak to the store manager a lady named Naasura who explained that the pharmacy manager needs to be told about his rudeness and refusal to assist. Naasura also said that I need to tell the pharmacy manager, if she does the manager, a female named Nyari doesn't believe her! Clearly a breakdown in management team work firstly and secondly when Nyari arrived her attitude explained everything, no wonder her staff are rude with zero customer service. Nyari insinuated that I am lying and when I insisted both manager be present, Naasura confirmed what she had said to me exactly....not an apology from Nyari nothing, just attitude and dressed as if she is off to a night club.... no name badge, no uniform .... THANK YOU Clicks and your CEO Vikesh Ramsunder. You need to send your team into a Dischem store, maybe some proper staff training and customer service might just save you as a company!! YOU HAVE LOST ME AS A CUSTOMER, WELL DONE!!
0 replies
78 months ago
ZERO BRAINS and LESS customer service at DSTV Multichoice
We ordered on their black Friday special the R799.00, 12 month price lock with a decoder, installation etc. DSTV Multichoice delivered our decoder to the WRONG customer. No one followed up with us, we had to chase them a week later to inquire where our decoder was only to be told it was delivered to the wrong customer!! Now DSTV Mulitchoice is making this our problem!!?? Their mistake..... our problem!??? The mind boggles how stupid, incompetent and totally beyond zero customer service this company is. We are informed that WE must go locate and when they follow up they will let us know!! One incompetent call center person after another incompetent supervisor and still no one understands that it is THEIR mistake and problem, NOT ours to solve! DSTV Multichoice CANNOT spell let alone comprehend competence........ zero brains exists at DSTV Multichoice, and customer service a swear word for them!!! They have been given 2 days (very generous on our part) to solve or cancel and continue remaining another dysfunctional company run in SA! One can now understand WHY they lost so many subscribers and had to retrench over 2000 people!
210 replies
87 months ago
ABSA STEALS CLIENTS TITLE DEEDS!
ABSA STEALS CLIENTS TITLE DEEDS! Now almost seven months and ABSA continues to make false promised and blatant lies. Lost count of the number of useless cellphone calls made to their home loans, legal department and call centres. Every time I held on for over 10 minutes whilst they 'authenticate' the call with more useless questions (not sure who else on this earth is walking around with MY 13 digit ID number in their head, ABSA is convienced their are millions!!), only to be cut off. ABSA does not return or is allowed to return client calls according to their staff, so if cut off - too damn bad... just call again and again and hopefully when the clients realise the fruitfulness of the waste of time and money to get nowhere because ABSA does'nt believe in HONEST service let alone ensuring the clients receive their title deeds!!!
105 replies
91 months ago
P nP Hypermarket Woodmead, Gauteng - THE WORST OF THE WORST!
THE WORST!! PnP Hypermarket Woodmead Gauteng is one of the worst customer experience and getting worse by the day. The staff are obese militant rude individuals who when asked to assist ignore the customer and continue their conversation as happened ONCE AGAIN yesterday. Some inexperienced individual decided to re merchandise the clothing section into clothing items and not departments. When asked for assistance from the rude staff members, no words can describe the unprofessional disgusting manner the customers are treated! When asked to speak to the store manager the same disgusting staff replied "they busy no time for this rubbish"!! The day you close these disgusting stores that have no right to exist the better. PLEASE PnP go spend some time at a Checkers store and LEARN how to treat customers - Woolworths is way out of your league and a waste of time trying to compare let alone compete with. THE WORST OF THE WORST.... once again PnP successfully loses more customers. No surprise their financials speak for themselves. Will no longer be a shareholder AND definitely no longer a customer - a total waste of time and money!!
105 replies
96 months ago
Kulula .....WHAT IS GOING ON??
On the way to the airport we received an sms informing us of the flight being delayed, new departing time 13.25 for George instead of 11.10 as was booked. This was unfortunately too late as we had already left for OR Tambo airport due to the congested traffic to the airport. At the airport we were informed by the gentleman checking our bags in that a ‘compensation’ would be offered and then declined by the supervisor as “the flight was not 3 hours late”. My husband commented discomfort in disorganisation whilst the booking bag agent looked at us in disbelief and embarrassment. At the airport a further delay took place with Flight 925 departing at 14.40 and not 13.25! This further delay, resulted in a whole day lost traveling, for a domestic flight. Arriving late in George and having to travel an hour to Plettenberg Bay where we were booked into the hotel and obviously as is customary when arriving so late in the evening at a hotel, the hotel assumes a “no show’ and gave away our requested sea view hotel room. So we were stuck with a ****ty room for the four days we had left on our trip – we lost a whole day traveling due to the delayed flight!! Once we boarded flight 925, the usual light hearted atmosphere which we have come to love traveling with Kulula was replaced with a sour tense vibe. No smiles, no humour as if this unacceptable delay was the clients fault. The pilot went into a long explanation that the flight was delayed due to no oxygen and the person responsible was not available to refill the needed oxygen for the flight. AND went further to say, I quote: “ Please it is not the crews fault don’t take it out on them!” One begs the question; is it the clients fault that the pilot and crew turn the experience into a sour tense atmosphere instead of making light of a bad situation after the client have been inconvenienced?? No further announcement re “on the right we are now flying over this mountain or that…….” Which enhances the wonderful experience, we as frequent Vitality Discovery flyers have always enjoyed over the years, except this time and not sure if this is now the new ‘normal’ with Kulula? The whole day of our short break was lost due to mismanagement and incompetence. Furthermore on arrival at the car hire no car was available for an upgrade due to the late hour firstly and secondly due to the late hour, we had to wait a further 20 minutes for someone to inspect the badly dented and bumped vehicle as staff had already left for the day. What an unpleasant experience – one goes away to destress and lands up being more stressed and furthermore inconvenienced by not having a choice in obtain the required vehicle to hire let alone the requested hotel room, due to no fault of ours – THANK YOU Kulula so much! My husband suggested it was time to give other airliners our loyal business. Even with the Discovery Vitality discounts, it’s no longer worth the stress and valuable wasted precious time in using Kulula.
0 replies
104 months ago
Kulula.... Dishonest and Disrespectful
Booked and paid for flight which had to be cancelled due to a medical emergency. Called and discussed with Kulula's Lauren Tomlison who requested medical certificate and confirmed in email "upon receipt would refund the tickets accordingly". Medical certificate send on 23/08 & 20/08. Send email requesting feedback - nothing. 30/08 Lauren Tomlison replied "will call later today". No call received. 6/09 I emailed again requesting feedback. 11/09 Lauren Tomlison replied on email "will call today when I get a chance because we quite busy at moment". Several emails thereafter all ignored. Lauren said she c.c.'d her supervisor Shana Liebenberg. I called Shana on 11/09 who denied "any knowledge of my query and said she was hospitalised so only back at work, maybe Lauren discussed with someone else". On 13/09 I emailed Shana requesting feedback and once again I am being ignored. We have always prefered Kulula and been a faithful customer for some 20 years now, even when Kulula was not the cheapest seat. To be disrespected and experience such dishonesty from a once favourite top brand like kulula is sad to say the least. Kulula not only have you lost a faithful loyal customer but we will be seeking legal advice and report this unprofessional dishonest behaviour to the Consumer Council of SA. THANK YOU Kulula for losing a loyal, long standing client!
61 replies
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