Gary S

Very bad turnaround time and taking 1 month to reverse an EFT payment

<p>On the 20 April 2016 I paid for a part at Datcentre Waterfall EFT, only to find out that it was only for Qty1 and not Qty 2, I asked what the best way is to reverse the payment, they mentioned to reverse it at bank which is costing me R290, to do. The bank tried on the 5/05/2016 and the reverse failed as Datcentre did not have R1925 in their account to reverse, and gave me CMH number to phone. CMH accounts said the branch deals with the account and I must speak to the Accountant at the branch I contacted the manager of  the branch, who said He'll come back to me after speaking to his accountant, after a week I phone Datcentre and spoke to the accountant that said I have the part and they don't understand the problem, with this feedback I was very IRATE that the manager related the problem to the accountant this way and I am still waitig for my money... Feedback at this branch is so poor even when I ordered the part it took days to try and organise it every time I phone there seems to be a different excuse? The accountant lady on the 12/05/2016 said the money would be back in my account by the 17 May promised me and I'm still waiting for my money, when I phone back today again after hearing nothing from them the accountant blamed it on procedures from the bank that holding up the eft, I was told I will get a call back to this date I've not had a call or an email from any of the management at Datcentre, still waiting for feedback...NOT HAPPY AT ALL</p>