Active since May 2016
2
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2 reviews58 months ago
Excellent Service
Thank you to Mr Simon Mnisi for going extra miles in order to assist me with my baby's registration on the policy after struggling for weeks. We need more people like you. I really appreciate your assistance.
53 replies
120 months ago
Bad customer service
<p>Hi Peter, my name is Suzan Pholo i am frustrated right now due to the service that i am receiving from velocity call centre in Durban. I bought a laptop from them through telephone. I had a contract with mtn which ws due for upgrade. As they r franchise they called on behalf of mtn then i bought a laptop. I received a laptop 3 weeks after da purchasr took place. When i received the laptop i realised after few days that the modern sim card that came with the laptop ws not active only to find out that i had to use the sim catd that i use on my cellphone bcose i ws making an upgrade i did nt start a new contract. I called mtn and they explained all this to me and told me that they cnt help me nd gave me the velocity numbers. I called velocity i spoke to some lady i forgot her name, explained everything to her nd she told me that i can return the laptop to any mtn around me they will come collect it there i took it back confirmed with her that iv drooped it at mtn that same day it ws on the 18 of april 2016. By then mtn had already debited their first debit order. That was ok though... the begining of May a guy called to enquire what exactly did i return to velocit. I became worried cs it ws almost a month now since iv returned the laptop. I told him them if my contract hv been cancelled he told me that the person who ws dealing with my query is no longer working with them he took over. He told me that they hvnt collected the laptop the was information that ws missing. This month mtn debited my money again for the laptop that is nt on my possession. Iv been calling this guy the last time i spoke to him ws on the 19 of may to find out what is going on. He told me that the driver ws on their way to collect the laptop nd they then cancellthe contract. I hvnt heard from them till today pleasr help. Cause now i have bought another laptop m paying for 2 of them nw. My cellphone number is 27766174797 the business name is c</p> <p> </p>
0 replies
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2 Star
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