The Ultimate Lounge Collection bad experience

I had a terrible experience with The Ultimate Lounge Collection based in Samrand, physical address Storid Building, Block C Upstairs, Samrand Business Park, 46 Landmarks Road, Centurion. Tershia Samantha Gulston sold us 6 motion 4 PEC incliner couches via online platform advertised as genuine leather but after delivery, we identified that the couches were an upper leather and the back & side were a pure plastic. When we told her, she promised to make a swap or refund us and then she sent her team to come and inspect the couches, then she claimed that we have damanged her couches and she refused to refund or swap for us. She never answered us why she misrepresented upper leather with genuine leather on the advert and invoice but she decided to hide behind that we have demaged these couches. I have lodged a complain with NCC and I have opened a theft case with SAPS. Be very careful when you visit this company, they smile and pretend to be professional but after you paid they become something else. They promise, and promise to respond to any quiries for day without any action. They keep their furniture on the floor for months, so kindly ensure that you inspect the furniture thoroughly before to sign any delivery note and if there is any scracthes or defect, please send it back with their delivery team immediately unless you will be stuck with them for good.