Quotation

I am a very disappointed with the quotation...a minor dent on body of the car, replacing tail-light, replacement of front and back bumpers costs almost thrice the value of the car like seriously? OVER R220 000 like really?....I feel like the quotation fee went down the drain waiting for 3 days to get a ridiculously over inflated cost of parts just because I didn't disclose the insurance involved? The repetition of items using different pseudo names and the jargon just to justify the quote. If they don't want to do the job at least make they should make the quotation free than this daylight ****.