jailed for using the ATM Promenade mall

Good day,

I am sending you this email regarding an incident that happened on the above date.

I went to use the ATM at Liberty Promenade mall, Friday evening around 23:07 at entrance 2.

I live 2 minute drive away from the mall and my wife transferred the money to her savings account 23:05 hence my time of arrival.

People were leaving the mall and I proceeded inside to the ATM.

While at the ATM someone came and grabbed the card our and proceeded to forcefully grab me, injuring me and breaking the bank card.

I was assaulted and placed in the holding cells.

Later another security officer came to the holding cell, I explained the situation and he let me out.

Due to having work on Saturday, I visited the center management at the mall on Saturday afternoon around 2pm.

The lady at the desk advised that I speak to the security officer named, Hempa.

I explained the situation and he advised that he will give me a call back at 4pm. I requested that he look at the footage and provide the name of the security officer so that I could lay a case with SAPS.

Around 5pm he contacted me via whatsapp and advised that his manager, Lincoln will be in contact with me.

Around 6pm on Saturday evening, Lincoln contacted me and explained the situation to him.

I missed Lincoln's call on Sunday and gave him a call this morning of which he advised that the officer will be dealt with.

As per your center management's mission statement you proclaim to have a safe environment for your patrons and customers.

I have been assaulted and humiliated by your security staff.

How is the bank card going to be replaced and who's time should be used at the bank to obtain a new one.

I had serviced my car on Friday evening and had oily hands and greasy clothing. Was it because of my attire that I had been treated this way because this surely would not have happened to a man wearing a suit.

I will be awaiting your feedback regarding this incident.

Regards,

Leroy Martin

********** 624

********** 728

Centre Management

At Liberty Promenade, your security and safety is our priority. Critical consideration has been taken to ensure the safety of our customers and tenants ensuring your complete piece of mind. Patrolled by professionally trained security personnel, Liberty Promenade officers are in constant communication with the Control Room to ensure a pleasant and safe shopping experience.

Our security patrols extend to the perimeter of the centre, with special focus on our parking area at all times. A state of the art surveillance system ensures that our security team has eyes on all parts of the centre, at all times. Liberty Promenade fosters strong relationships with SAPS and regularly assesses its security measures in consultation with other security experts. Air conditioning and smoke detection systems working together to create a pleasant and safe shopping experience, all the while giving you, our customers, a safe, enjoyable and secure shopping experience.

Centre Management

Physical address: Cnr. AZ Berman Drive and Morgenster Road, Mitchell's Plain, 7785 Postal address: PO Box 125, Mitchell's Plain, 7785 Tel: ********** General queries: **********