Prompt Roofing Built My Roof Incorrectly and Now Refuses to Fix It

I previously used Prompt Roofing and they were excellent, which is why I trusted them again in 2023 to rebuild a flat corrugated metal roof over my daughter’s room. Unfortunately, this second experience turned into a complete fiasco from the very beginning.

The project was filled with constant issues — breakages during the work, arguments about components they claimed were not included in the quote, and general poor planning. My view is simple: if you quote to rebuild an entire roof section, you should account for the components required to complete the job properly. Instead, it felt like every step turned into another dispute.

The original reason for rebuilding the roof was because the beams had mold, which had also infested the insulation. Yet the team actually wanted to reuse the old moldy insulation. That alone should raise serious concerns about their workmanship and standards.

After the job was completed, the problems continued. I had to log a warranty repair because the exterior plaster they app**** was peeling off. Not long after that, the roof started leaking in one corner, causing severe water damage to a wooden built-in cupboard in my daughter’s room. I logged another warranty repair.

When Jhonty came out to assess the issue, the experience was frustrating. His first reaction was to argue that the leak was not coming from the section of roof they had worked on. I literally had to take him onto the roof to show him where the problem was. Once he saw it, he then claimed it was hail damage.

This makes absolutely no sense. The leak is in a corner underneath roof tiles that overhang the metal roof section. It is extremely unlikely that hail could cause damage in that location. Regardless, Jhonty assured me that he would write it up and that if the insurance claim failed, Prompt Roofing would fix the issue themselves. Those were his words.

The insurance company later declined the claim, stating that the roof was not built to regulation. According to their assessment, the roof should have had a 22-degree incline, but the roof Prompt Roofing built is significantly shallower. Because of this incorrect pitch, water is running backward over the back flashing and causing the leak.

Now when I try to have Prompt Roofing repair the problem under warranty, they refuse. They claim Jhonty’s report says the damage was caused by hail, which is not covered under the warranty. In other words, they are hiding behind a questionable report instead of taking responsibility for poor workmanship.

At this point I am effectively being ghosted by Prompt Roofing. They are refusing to take responsibility for a roof they built incorrectly while it is still under warranty.

Based on my experience, I cannot recommend Prompt Roofing. They were once good, but my recent experience shows that they will happily take your money and leave you in a worse position than before.