Terrible service

In June 2019 we decided to buy a property in gaudrand and we were assisted by Tshepo Mabasa from property bees. we signed offer of purchase with the agent and weeks later we went to sign with the lawyers for transfer of ownership and paid both the registration attorneys(Nel) and the seller attorneys(TLT) . In September 2019 when we called both lawyers to ask them for update Shona from TLT attorneys wrote " The seller is an investor and he works with the council a lot therefor he is trying to assist with the meter query.As far as I can understand they need meters installed." some days were worse Shona would not even bother to take my calls nor return them. In November we called the seller and he told us us they need to pay the 99k for the rates. We kept on calling asking why are they not paying the rates and how long will it take to register the answer we got from Shona TLT attorney was " it will not take too much longer, seller is going to council to see if he can reduce them slightly as they are extremely high but we need to register this matter latest mid December, " we were delayed and not getting anywhere with these useless lawyers. They were just giving us problems no solution. Early December we then decided to cancel as there was no way forward to when will the seller pay the rates and we were always being asked about early occupation which was not an ideal solution to our problem and very tricky as we were told about it the day we signed. We met with the lawyer Mokgobi from Mokgobi attorney to help us with the cancelation these guy told us that he was going to draft a letter of cancelation and send it to the seller as the delay was from their side. I don't know if the letter was sent or not however every time we called the seller to ask them about the letter of cancelation they said they never received it. We then called them and ask them about how far is the process of cancelation. We kept calling and sending messages with no feedback Mokgobi kept on saying he will call us or get someone from his office to call us until today no call and no messages from him. He reads our messages and never responded. Last time when I contacted Shona from TLT attorneys she told me that the file is closed and the cancelation went through however there were conditions on the cancelation we paid more than 40 000 for both lawyers and we wanted our money back and we also wanted the money we spent on getting a lawyer to cancel as the delay did not come from our side. None of these conditions were met instead Shona told me that she spoke to me and I have paid the cancelation penalty she has a prove of payment and the matter is closed. When I told her that I know nothing about what she talking about she responded "I am also not sure that I am talking to the right person you could be anyone". To cut the long story short the service we got from all the parties was bad. From the day we sign until today we never heard from Tshepo Mabasa. We had to keep on calling both lawyers to get the progress of the registration ontop of that we lost alot of money as if we were the ones who delayed the process. FNB never called us to as their client to update us the last time we spoke to someone from FNB it was when they wanted me to switch to their bank. Mokgobi attorneys never bothered to even call us or show us that they will help us after paying money to help us with the cancelation