Property Practitioners Regulatory Authority - is a joke

This body is an absolute waste of time. The only time we receive any "service" from them is when we have to pay for FFC, CPD etc. And then when payment is made we don't hear from them. You never get a response to an email, when a call is eventually answered after at least an hour of holding the line, the call gets cut/dropped a few minutes into it and you get no call back. Dealing with the PPRA is absolutely frustrating. I paid for FFC renewal in May 2025, I have made numerous calls, sent emails and even tried logging a query from the site (this function is a joke - it never works) and to date have not received my FFC. Please, if someone from the PPRA is reading this, please help.