Please do not use the Agent Pauline Hahn from Property.co.za Benoni Branch

I do not recommend this agency. We dealt with a lady by the name of Pauline Hahn. From the word go she was very blunt to my husband when he had many questions to ask. As we were relocating from Durban to Boksburg we had no one to view the actual unit. The pictures of the actual unit that were displayed on the website were not of the unit. They were of the unit down the passage. So that is false advertising. Our unit is opposite to that of the pictures. The video sent to us by her was correct. Upon collecting the keys, she showed us the unit. The place was left filthy dirty by the previous tenants. No one bothered to wipe out the dusty mouldy cupboards throughout, no one bothered sweeping or mopping or even dusting the windowsills removing dead flies and insects and cobwebs.. Yet we were told it was cleaned and checked, and the windows were left open to air the place out which was nonsense.. The previous tenants were dirty people and did not have the decency to clean after they left and Pauline tried to cover up and say it was. She then said we can find a helper and she will pay for this privately and reimburse us for this.. Mind you now we must go source a cleaner in an area we are new to. To date she has not bothered paying us back and ignores my constant throng of emails asking for reimbur*****t. There were multiple things wrong with the unit, shower seal not sealing and broken, toilet button not flushing, toilet roll holder broken amongst other things. Yet we were told that everything is in immaculate working condition. Again - false. She did not bother informing the owner of these things as she didn't even bother checking yet she said she did, Not sure how she checked something that's broken. As soon as I told her and the owner what all was broken the owner immediately contacted me and sorted all out that was wrong. Such chalk & cheese. Wonderful owner but not so wonderful agent. Please do not use this particular agent.