PS
Pro secure
Unclaimed Business
PS
Performance(last 12 months):
Ranked In Other
#2NPS Score
-100Unlikely
Ranking
#2
in Other
NPS Score
-100
Recommended: Unlikely
Review Distribution
1|1 Reviews
Jun '25 - May '26
5(0%)
4(0%)
3(0%)
2(0%)
1(100%)
5(0%)
4(0%)
3(0%)
2(0%)
1(100%)
Recent reviews (1)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceSB
SHAFIE B
1 reviews | Active since Jan 2020
24 Jun 2025, 17:26
PRO SECURE - worst security company i have dealt with
this company has no business being in the service industry. A security company is about trust, integrity and discipline. This company gives me the impression that even the barber on the curb has a better grip on how to win over and keep customers. i am not a client but i see them on my Community Police Forum group where they advertised for a CCTV 4 channel camera system on the 30th April 2025. I did an EFT on 1st May 2025. Sent POP to the rep and was told the office will be in contact with me regarding delivery. 2 weeks go by and nothing. I inquired with the rep on the 15th May. One week goes by and i got a call from the rep telling me it will be dropped off on Saturday 24th May. Whilst on this call the obviously CLUELESS rep finds it appropriate to blindside me by adding his sales manager on the call. Did not even have the courtesy to ask me if it was ok or, if i had the time. The audacity to try to bring me on as a client after this fiasco is hilarious. The best part of it all they never pitched up with the delivery again. Out of the blue i got a Whatsapp message on the 17th June (a whole month later) from their genius rep asking me if he can drop off the system. i obviously ignored him. Not wanting to embarrass them on social media, i decided to go direct to the office. After all, i totally understand they have had more than their fair share of embarrassment recently. I finally found the time to call the company directly today 24th June. I asked to speak to the Managing Director but was told i can only speak to the gatekeeper, his PA. I left my cell number and name, explained the urgency to the lady at reception and emphasized that if i did not get a return call i will go on SM and embarrass the company. Unless she also fills in for the Managing Director i cannot understand why this minion refused to call me. i have screenshots of all chats and proof of communication. I urge anyone, wanting to take on this company as your security service provider to think again. The impression i get is that they run their business worse than a corner store with inept, poorly educated, poorly trained and *********** people who have no business being in the customer facing environment. i insist that will not take a call from anyone else but a director of the company. Show me how much your company values the negativity here. My advice to the hierarchy is to ENFORCE an immediate reset of your business. Otherwise i genuinely do not foresee a future for your company in the current landscape you want to play in...not with the people who i mentioned here.
Helpful (0)
|Replies (0)SB
SHAFIE B
1 reviews | Active since Jan 2020
24 Jun 2025, 17:26
PRO SECURE - worst security company i have dealt with
this company has no business being in the service industry. A security company is about trust, integrity and discipline. This company gives me the impression that even the barber on the curb has a better grip on how to win over and keep customers. i am not a client but i see them on my Community Police Forum group where they advertised for a CCTV 4 channel camera system on the 30th April 2025. I did an EFT on 1st May 2025. Sent POP to the rep and was told the office will be in contact with me regarding delivery. 2 weeks go by and nothing. I inquired with the rep on the 15th May. One week goes by and i got a call from the rep telling me it will be dropped off on Saturday 24th May. Whilst on this call the obviously CLUELESS rep finds it appropriate to blindside me by adding his sales manager on the call. Did not even have the courtesy to ask me if it was ok or, if i had the time. The audacity to try to bring me on as a client after this fiasco is hilarious. The best part of it all they never pitched up with the delivery again. Out of the blue i got a Whatsapp message on the 17th June (a whole month later) from their genius rep asking me if he can drop off the system. i obviously ignored him. Not wanting to embarrass them on social media, i decided to go direct to the office. After all, i totally understand they have had more than their fair share of embarrassment recently. I finally found the time to call the company directly today 24th June. I asked to speak to the Managing Director but was told i can only speak to the gatekeeper, his PA. I left my cell number and name, explained the urgency to the lady at reception and emphasized that if i did not get a return call i will go on SM and embarrass the company. Unless she also fills in for the Managing Director i cannot understand why this minion refused to call me. i have screenshots of all chats and proof of communication. I urge anyone, wanting to take on this company as your security service provider to think again. The impression i get is that they run their business worse than a corner store with inept, poorly educated, poorly trained and *********** people who have no business being in the customer facing environment. i insist that will not take a call from anyone else but a director of the company. Show me how much your company values the negativity here. My advice to the hierarchy is to ENFORCE an immediate reset of your business. Otherwise i genuinely do not foresee a future for your company in the current landscape you want to play in...not with the people who i mentioned here.
0
Replies (0)DM
DG
Denzil G
1 reviews | Active since Jan 2020
14 Mar 2024, 17:39
Dont Support Pro-Secure
Well been with these guys from 2021 and vant wait for this contract to end. useless accounts lady whom does not care about growing the business for the future. 2024 you guys will have lost so many people cause no-one will renew when you chose to ignore simpy questions. hope you enjoyed the business thus far. it is so sad to think a business like this would try to find ways to help when you have been loyaling paying for 30 months straight.
Helpful (0)
|Replies (0)DG
Denzil G
1 reviews | Active since Jan 2020
14 Mar 2024, 17:39
Dont Support Pro-Secure
Well been with these guys from 2021 and vant wait for this contract to end. useless accounts lady whom does not care about growing the business for the future. 2024 you guys will have lost so many people cause no-one will renew when you chose to ignore simpy questions. hope you enjoyed the business thus far. it is so sad to think a business like this would try to find ways to help when you have been loyaling paying for 30 months straight.
0
Replies (0)RG
Rowann G
1 reviews | Active since Jan 2020
15 May 2023, 13:25
Poor service
A company that believes in building partnerships with their clients and claims "they are not another service providering company" differently has proven this statement wrong. As the current service provider we have endless issues from the control department, technical support and dispatch to the vehicles responding to the alerts. There is no service delivery, nor customer service that's providing to the existing customers. Yet we pay for the services that are rendered by this provider with no joy. Hoping to get a better service with another company. My biggest mistake was changing over with fasle hopes.
Helpful (0)
|Replies (0)RG
Rowann G
1 reviews | Active since Jan 2020
15 May 2023, 13:25
Poor service
A company that believes in building partnerships with their clients and claims "they are not another service providering company" differently has proven this statement wrong. As the current service provider we have endless issues from the control department, technical support and dispatch to the vehicles responding to the alerts. There is no service delivery, nor customer service that's providing to the existing customers. Yet we pay for the services that are rendered by this provider with no joy. Hoping to get a better service with another company. My biggest mistake was changing over with fasle hopes.
0
Replies (0)wB
wesley B
1 reviews | Active since Jan 2020
21 Dec 2022, 10:19
Lies and false promises by Deepak from ProSecure
I have always heard good things about Pro secure so I am shocked at the level of dishonesty by one of their staff members Deepak. He lied and made false promises just to get me to sign a contract and make payment.
Helpful (0)
|Replies (0)wB
wesley B
1 reviews | Active since Jan 2020
21 Dec 2022, 10:19
Lies and false promises by Deepak from ProSecure
I have always heard good things about Pro secure so I am shocked at the level of dishonesty by one of their staff members Deepak. He lied and made false promises just to get me to sign a contract and make payment.
0
Replies (0)VS
Venitha S
1 reviews | Active since Jan 2020
9 Nov 2020, 10:53
Unethical Behavior of Management in Public and Private
Pro Secure is a well established security company. The service of the staff is excellent But the Sales and Marketing Management needs to learn human ethics. He is the most rude and abusive individual I have seen and met. He is gender bais and uses vulgar terms on the staff. If he cannot respect the female staff, Why should a female take their business to this company. Anyone who does not value his staff in public and private should never be a leader of the team.
Helpful (0)
|Replies (0)VS
Venitha S
1 reviews | Active since Jan 2020
9 Nov 2020, 10:53
Unethical Behavior of Management in Public and Private
Pro Secure is a well established security company. The service of the staff is excellent But the Sales and Marketing Management needs to learn human ethics. He is the most rude and abusive individual I have seen and met. He is gender bais and uses vulgar terms on the staff. If he cannot respect the female staff, Why should a female take their business to this company. Anyone who does not value his staff in public and private should never be a leader of the team.
0
Replies (0)TN
TREVINO N
1 reviews | Active since Jan 2020
15 Mar 2017, 12:41
Horrible Communication
<p>i have been a PROSECURE client from last year. i have been having no issue untill January 2017. They debited the incorrect bank account account and i have been trying to resolve this from last month. This has afected my credit scoring which the prosecure manager does not understand. Sibelo has been contacting me day after day with excuses. I need this to be rectified immediatley because i have been declined finance application off a new car!! i would like to be contacted on 071 361 084</p>
Helpful (0)
|Replies (0)TN
TREVINO N
1 reviews | Active since Jan 2020
15 Mar 2017, 12:41
Horrible Communication
<p>i have been a PROSECURE client from last year. i have been having no issue untill January 2017. They debited the incorrect bank account account and i have been trying to resolve this from last month. This has afected my credit scoring which the prosecure manager does not understand. Sibelo has been contacting me day after day with excuses. I need this to be rectified immediatley because i have been declined finance application off a new car!! i would like to be contacted on 071 361 084</p>
0
Replies (0)