SB
SHAFIE B
Active since Aug 2013
26
Reviews
0
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Reviews
26 reviews1 month ago
****** 18c *****
Unfortunately, you have a *****/ or ******* working in your business. This is not the fault of the business hence would not he fair of me to speak about my issue here. If someone from the business can call me, I'll be happy to share my story
0 replies
10 months ago
PRO SECURE - worst security company i have dealt with
this company has no business being in the service industry. A security company is about trust, integrity and discipline. This company gives me the impression that even the barber on the curb has a better grip on how to win over and keep customers. i am not a client but i see them on my Community Police Forum group where they advertised for a CCTV 4 channel camera system on the 30th April 2025. I did an EFT on 1st May 2025. Sent POP to the rep and was told the office will be in contact with me regarding delivery. 2 weeks go by and nothing. I inquired with the rep on the 15th May. One week goes by and i got a call from the rep telling me it will be dropped off on Saturday 24th May. Whilst on this call the obviously CLUELESS rep finds it appropriate to blindside me by adding his sales manager on the call. Did not even have the courtesy to ask me if it was ok or, if i had the time. The audacity to try to bring me on as a client after this fiasco is hilarious. The best part of it all they never pitched up with the delivery again. Out of the blue i got a Whatsapp message on the 17th June (a whole month later) from their genius rep asking me if he can drop off the system. i obviously ignored him. Not wanting to embarrass them on social media, i decided to go direct to the office. After all, i totally understand they have had more than their fair share of embarrassment recently. I finally found the time to call the company directly today 24th June. I asked to speak to the Managing Director but was told i can only speak to the gatekeeper, his PA. I left my cell number and name, explained the urgency to the lady at reception and emphasized that if i did not get a return call i will go on SM and embarrass the company. Unless she also fills in for the Managing Director i cannot understand why this minion refused to call me. i have screenshots of all chats and proof of communication. I urge anyone, wanting to take on this company as your security service provider to think again. The impression i get is that they run their business worse than a corner store with inept, poorly educated, poorly trained and *********** people who have no business being in the customer facing environment. i insist that will not take a call from anyone else but a director of the company. Show me how much your company values the negativity here. My advice to the hierarchy is to ENFORCE an immediate reset of your business. Otherwise i genuinely do not foresee a future for your company in the current landscape you want to play in...not with the people who i mentioned here.
0 replies
24 months ago
WORST HOLDING COMPANY ON THE PLANET
I was insured with Dial Direct ( the worse insurance company on the planet) and moved to Auto and General about 2 months (now the 2nd worst insurance company on the planet). Waiting 9 days for my electrical fault to be fixed. Have to chase their ****s to get stuff sorted. Wipe my **** with that app. Send messages no one responds. Sent an email directly to an individual and no response. In the meantime no power to power my electric gate, hence jeopardizing mine and my family's saftey. Oh, when I took my policy I wanted a tracker installed. So I signed up with Netstar (the 3rd worst company on the planet). I took the higher Early Warning package which comes with a remote. Everytime I tested it, it never worked. They replaced the system and never worked. I advised them of my problem. Apparently the new system is a dismal failure. Still doesn't work but I'm paying for the premium package. When i tried to cancel they told me that i am obligated to thd 3 year contract. I only had it for 2 weeks when the 1st issue came up. So I'm paying premium for a service I'm not getting. UNBELIEVABLE That's not all, to my amazement all 3 of these companies are part of Telesure Investment the Holding company, which makes them the WORST holding company on the planet. They actually don't give a toss about customer service. All their brands are obviously ****. I'm putting this out there for the public to stay away from these brands. You will die and still never get a response.
318 replies
26 months ago
DIAL DIRECT WORST INSURANCE COMPANY
I have still not been paid out for a claim from Dial Direct even tho I was told it'll be done within 24 to 48 hrs. I have proof it's now gone 8 days. I spent MY time and MY money doing this. This claim go as far back as early December 2023. No disputes, it was approved immediately. Everytime I call, I get put on hold after 10 min it cuts off. It became so frustrating I had to move my business to Auto & General. I raised my issues with Telesure and got a call from the disputes and resolutions department, a lady by the name Gabriella Gomez called me. She went to great lengths to clarify her position and also tell me she doesnt work for Dial Direct. However that my issues will be noted and feedback will be after a month. UNREAL. I reached out to her again to tell her my claim has still not been settled. She didn't acknowledge my email or revert to appease me in any way. May be good at her job but definitely no passion for customer service. However can some please help me sort my issues with Dial Direct, probably the worst company I have dealt with in all of my long life. I JUST WANT WHAT IS RIGHTFULLY DUE TO ME. I have proof of all communication.
168 replies
28 months ago
WORST INSURANCE COMPANY
I guess you'd only know how good your insurance company is when you have a claim. I submitted a claim 2 weeks ago. My electric gate motor is giving me hassles. For 2 weeks I have had to manually open and close the gate when coming into my property and when departing. Putting my family and I at great risk of being hijacked or having my home broken into when left in manual mode. I did not call them about my claim. I figure if after 2 weeks they haven't reverted to me, I might as well just look for a more reliable insurer. My house and contents are all insured with these guys, I'm terrified to think of the consequences of claiming if something had to happen to my home. When I lodged the claim the app was working fine. Now when I tried to access the app to see the status of the claim, it says I'm not a policy holder. Obviously NOTHING works at this company. I'm sharing this to warn other clients of theirs just so they know. To say that this is SHOCKING and very CONCERNING is an understatement
257 replies
35 months ago
MWEB the WORST
Mweb must be the WORST ISP in SA. It's impossible that anyone can experience as many issues from one company. Their solution is to switch off and on at the plug point to restart. I think I do this about 10 times a day. If that's not all, try call the technical help desk. I sometimes end up waiting for an hour. I hold on only because I'm desperate to get going again. I advise that anyone looking for a ISP, to please look elsewhere. Don't fall for the cheap package with the speed supposedly getting. It's a farce. Rather go to Afrihost or Web Africa.
0 replies
57 months ago
FLIGHT CANCELLATION
I BOOKED A FLIGHT TICKET FOR THE 16TH JULY 2021. HAD NO CHOICE TO CANCEL THE FLIGHT DUE TO RE-ARRANGED FLIGHT BY AIRLINK FROM BLOEMFONTEIN TO JOHANNESBURG. I CANCELLED IMMEDIATELY AND ASKED FOR A VOUCHER ON THE WEBSITE. BEEN ON IT A FEW TIMES AND I HAVE NOT RECEIVED ANY RESPONSES SINCE. SEEMS THEY ARE QUICK TO TAKE A BOOKING BUT IMPOSSIBLE TO GET HOLD OF WHEN THERE ARE ISSUES. VERY DISAPPOINTED.
159 replies
70 months ago
TERRIBLE SERVICE - STANDARD BANK INSURANCE
RE - STANDARD BANK INSURANCE had a huge storm which created some minor damage to my water supply pipelines and facial damages to my home...roof and fascia boards. The service provider arrived but was only able to fulfill a partial service by stopping the leak. Without water until the morning when he came back. Upon arrival he demanded an excess fee of R1250.00. SHOCKED. As a policy holder i was never advised about a change of policy and in particular relating to excess fess. The thing that shocked me the most was that even as a layman i could see that the cost to repair was no where near the excess fee, i shudder to think what the actual cost of repair would be. Long story short - i got my job done privately on a Sunday at R400.00. AMAZING. Who is ripping who off here. i have raised a claim for the facial damages but i am terrified at how this will work out for me without an astronomical "excess fee" (whatever this means). We have our bond with Standard Bank as well hence thinking of moving all to a more viable, plausible institution where i will feel we are not being taken for a ride.
105 replies
71 months ago
Appalling service
Appalling service - bought a cellphone on their online store as a birthday gift for my daughter which was on 6th June and only to be advised 3 days later that there was no stock. Too late for me to make alternative arrangements.
210 replies
76 months ago
FNB ONLINE FRAUD
I have had fraudulent transaction on my account. There was an online purchase made which never needed any verification ie OTB. I escalated the problem to the fraud deoartment immediately. I have to keep calling back at my cost with no concrete answers forthcoming. Its gone nearky a month and still no reversal of the fraudulent payment. Clearky there is a serious glitch on their securirty system. I am being made to wait whilst there seemx to be a dont care attitude at FNB.
61 replies
Review Distribution
5 Star
3 (11.538461538461538%)
4 Star
0 (0%)
3 Star
1 (3.8461538461538463%)
2 Star
5 (19.23076923076923%)
1 Star
17 (65.38461538461539%)