BJ
Browns Jewellers
Unclaimed Business
BJ
Performance(last 12 months):
TrustIndex
0
Ranking
#2
in Other
NPS Score
-100
Recommended: Unlikely
Review Distribution
1|8 Reviews
Jun '25 - May '26
5(0%)
4(0%)
3(0%)
2(0%)
1(100%)
5(0%)
4(0%)
3(0%)
2(0%)
1(100%)
Frequently Asked Questions About Browns Jewellers
Browns Jewellers has a TrustIndex of 0 out of 10 on Hellopeter, based on 8 reviews in the last 12 months. Hellopeter has tracked Browns Jewellers across 8 total reviews. How is the TrustIndex calculated? →
Recent reviews (8)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceMW
Marguerite W
1 reviews | Active since Jan 2020
17 Mar 2026, 13:12
Brown Jewelers sells bad quality products and bad after sale service
Bought a chain with pendant without fitting it. When I tried it on at home, it was way to short - the length will fit a small child's neck. We took it back and paid an extra few R1000 to make it longer. When I tried it on at home it broke. When I took it back they now insist that the chain is broken due to that it got hooked on something???? I can not understand this - I have worn a chain from a different supplier for more that 10 years and it did not "hooked" on anything for 10 years - What is wrong with their chain that it gets hooked on something and breaks on exactly the same place were they extended the chain???? BAD QUALITY AND VERY BAD AFTER SAKE SERVICE! Now I must pay R700 for them to repair their in verier quality chain.
Helpful (0)
|Replies (0)MW
Marguerite W
1 reviews | Active since Jan 2020
17 Mar 2026, 13:12
Brown Jewelers sells bad quality products and bad after sale service
Bought a chain with pendant without fitting it. When I tried it on at home, it was way to short - the length will fit a small child's neck. We took it back and paid an extra few R1000 to make it longer. When I tried it on at home it broke. When I took it back they now insist that the chain is broken due to that it got hooked on something???? I can not understand this - I have worn a chain from a different supplier for more that 10 years and it did not "hooked" on anything for 10 years - What is wrong with their chain that it gets hooked on something and breaks on exactly the same place were they extended the chain???? BAD QUALITY AND VERY BAD AFTER SAKE SERVICE! Now I must pay R700 for them to repair their in verier quality chain.
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Replies (0)SB
SHAFIE B
1 reviews | Active since Jan 2020
11 Mar 2026, 09:15
****** 18c *****
Unfortunately, you have a *****/ or ******* working in your business. This is not the fault of the business hence would not he fair of me to speak about my issue here. If someone from the business can call me, I'll be happy to share my story
Helpful (0)
|Replies (0)SB
SHAFIE B
1 reviews | Active since Jan 2020
11 Mar 2026, 09:15
****** 18c *****
Unfortunately, you have a *****/ or ******* working in your business. This is not the fault of the business hence would not he fair of me to speak about my issue here. If someone from the business can call me, I'll be happy to share my story
0
Replies (0)GN
G N
1 reviews | Active since Jan 2020
7 Jan 2026, 10:37
Poor Service and BAD customer care
The purchase amount was refunded today, and the scales of the Browns snake are revealed. They benefited from the “closure” of account department by keeping the interest to progress their business…
Helpful (0)
|Replies (0)GN
G N
1 reviews | Active since Jan 2020
7 Jan 2026, 10:37
Poor Service and BAD customer care
The purchase amount was refunded today, and the scales of the Browns snake are revealed. They benefited from the “closure” of account department by keeping the interest to progress their business…
0
Replies (0)GN
G N
1 reviews | Active since Jan 2020
2 Jan 2026, 12:41
Brown’s refund of returned jewellery outstanding
I returned an item of jewellery I bought on the 13th December 2025. The return took place on the 14th December 2025. The profile created was in the name of my life partner V Govender; and I paid as G Naidoo. The discrepancy between profile and payer was an issue for Browns; further details were provided. Now they cannot proceed with refund as their account department is closed. I seek my refund and compensation from Browns. There is no date that Browns can provide for the refund.
Helpful (0)
|Replies (0)GN
G N
1 reviews | Active since Jan 2020
2 Jan 2026, 12:41
Brown’s refund of returned jewellery outstanding
I returned an item of jewellery I bought on the 13th December 2025. The return took place on the 14th December 2025. The profile created was in the name of my life partner V Govender; and I paid as G Naidoo. The discrepancy between profile and payer was an issue for Browns; further details were provided. Now they cannot proceed with refund as their account department is closed. I seek my refund and compensation from Browns. There is no date that Browns can provide for the refund.
0
Replies (0)PR
Pamela R
1 reviews | Active since Jan 2020
15 Sept 2025, 12:03
Pathetic Browns Jewellers
The butterfly back on my guardian angel circle diamond earring fell off. Fortunately happened at home, when i inspected it, i saw that it had literally broken. We called Browns Ballito, these earrings are 18 months old. We were informed that there is a 6 month guarantee!!!!! and they send smses every year for a check and polish, which we have never received!! This is bad workmanship, poor quality and pathetic customer service!! We were under the impression that we paying an arm and a leg for quality....sad that we were fooled. do not buy from Browns Jewellers...
Helpful (0)
|Replies (0)PR
Pamela R
1 reviews | Active since Jan 2020
15 Sept 2025, 12:03
Pathetic Browns Jewellers
The butterfly back on my guardian angel circle diamond earring fell off. Fortunately happened at home, when i inspected it, i saw that it had literally broken. We called Browns Ballito, these earrings are 18 months old. We were informed that there is a 6 month guarantee!!!!! and they send smses every year for a check and polish, which we have never received!! This is bad workmanship, poor quality and pathetic customer service!! We were under the impression that we paying an arm and a leg for quality....sad that we were fooled. do not buy from Browns Jewellers...
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Replies (0)xR
xongie R
1 reviews | Active since Jan 2020
26 Aug 2025, 09:57
Review
I spent over R20,000 on a ring, and within six months, the diamond fell out. Despite being promised a free replacement, I had to pay more than R6,000 to have it repaired. The quality is unacceptable, and the service is misleading. I strongly advise against buying from this store.
Helpful (0)
|Replies (0)xR
xongie R
1 reviews | Active since Jan 2020
26 Aug 2025, 09:57
Review
I spent over R20,000 on a ring, and within six months, the diamond fell out. Despite being promised a free replacement, I had to pay more than R6,000 to have it repaired. The quality is unacceptable, and the service is misleading. I strongly advise against buying from this store.
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Replies (0)sD
sherwin D
1 reviews | Active since Jan 2020
24 Aug 2025, 17:12
Disappointed,
Dear Sir/ Mam, I have made a purchase of a stunning set of diamond earrings (REF AA084628-1 for my girlfriend, on the 11/07/2025 and i was looking at other jewellery for myself that i really liked, and I advised the consultant Shanelle at the Ballito store that I will pick it up personally on the 02/08/2025, due to unforeseen circumstances I was admitted at hospital and still under health care , and I called today the 24/08/2025 to ask if i can take another item in exchange for the item that I asked ill personally pick up and i have been told that my ex gf has already collected the gift on the 17th/08/2025, I'm really disappointed and upset as I was not notified about this from anyone, please help me understand how this is possible and an order cannot be followed directed by the person that already paid and created and account and was looking forward to this?
Helpful (0)
|Replies (0)sD
sherwin D
1 reviews | Active since Jan 2020
24 Aug 2025, 17:12
Disappointed,
Dear Sir/ Mam, I have made a purchase of a stunning set of diamond earrings (REF AA084628-1 for my girlfriend, on the 11/07/2025 and i was looking at other jewellery for myself that i really liked, and I advised the consultant Shanelle at the Ballito store that I will pick it up personally on the 02/08/2025, due to unforeseen circumstances I was admitted at hospital and still under health care , and I called today the 24/08/2025 to ask if i can take another item in exchange for the item that I asked ill personally pick up and i have been told that my ex gf has already collected the gift on the 17th/08/2025, I'm really disappointed and upset as I was not notified about this from anyone, please help me understand how this is possible and an order cannot be followed directed by the person that already paid and created and account and was looking forward to this?
0
Replies (0)HB
Heidi B
1 reviews | Active since Jan 2020
3 Aug 2025, 15:06
I asked for a current valuation on a ring purchased 21 year's ago from them
I asked for a current valuation on a ring purchased 21 year's ago from them. I paid R600.00 for the valuation. The valuation was not successful due to in-store staff incompetence and lack of professionalism. I asked for a full refund. Now the refund request is also being dealt with unprofessionally.
Helpful (0)
|Replies (0)HB
Heidi B
1 reviews | Active since Jan 2020
3 Aug 2025, 15:06
I asked for a current valuation on a ring purchased 21 year's ago from them
I asked for a current valuation on a ring purchased 21 year's ago from them. I paid R600.00 for the valuation. The valuation was not successful due to in-store staff incompetence and lack of professionalism. I asked for a full refund. Now the refund request is also being dealt with unprofessionally.
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Replies (0)