HB
Heidi B
Active since Jan 2010
11
Reviews
0
Industries
Reviews
11 reviews1 month ago
Shockingly Poor Service From Samsung in SA
Date of experience: Monday 4th May 2026 Review: I rarely write negative reviews, but my experience with Samsung SA was so disappointing I feel others should know before buying. What went wrong: In May 2025, I purchased a Samsung inverter washing machine, and a Samsung inverter tumble dryer. On 3rd of May, 2026, my washing machine drum suddenly experienced an unexpected sound when rotating the drum manually. I waited to call Samsung on Monday the 4th of May. How the brand failed me: My first telephonic appeal to Samsung on Monday 4th of May, 2026, went ignored as none of what I was told to expect happened. So I called again later in the day on the 4th of May, 2026. I was told before I would be helped, I had to send proof of purchase of my machines via email and WhatsApp. I comp****, and waited for the technician/s to contact me as promised. No one bothered to contact me all week. Today it's Friday 8th of May, 5 working days later, and I have not been contacted yet. What I wanted: A simple callout to investigate what was causing the sound in the Samsung washing machine. Would I recommend? Absolutely not. Based on this experience, I cannot trust this brand again. Advice to the Samsung: Please change the procedure for clients who require onsite Technical support. When a client goes through all of Samsung's demands up front, it's then time for Samsung to deliver it's role in addressing client concerns. That is, Samsung technical staffers should be instructed to immediately reach out to clients who have just booked a callout. They should introduce themselves formally, and they should plan a date and time to visit the client to address the client's concerns. Particularly when the units are still under warranty.
3 replies
6 months ago
Ms Letoya Mpungose rendered us superb quality support today
Ms Letoya Mpungose rendered us superb quality support today. All our travel arrangements were handled professionally. We are most grateful.
1 reply
6 months ago
Shocked By Unacceptable Behaviour
When my MRI co-payment telephone call came in from the Overport head office yesterday, I was then transferred to the Busamed Gateway Hospital branch to make arrangements for my MRI. I was informed telephonically that I could come in at any time to have it done, as no appointments are made. When I arrived at Busamed Gateway Hospital at 09h00 am to have my test, a female receptionist lambasted me for not arriving at a 07h30 am appointment time. I said no one had told me that I was to come in at 07h30, and I recounted my telephone call with the person the day before, regarding no appointments and arriving when available. The same receptionist then said that feedback goes against their company policy, intimating that I was lying in my feedback and understanding of the situation. I reject such unpleasant and unprofessional behaviour. I was then told to wait until 11h00 am for my appointment, and go and sit in the coffee shop, which I duly did. I was told to return at 10h30. I'd no sooner sat down and ordered a cup of tea, when I was told to return immediately for my test, as they were ready "now". I politely declined and said because I'd ordered tea, I would stick to the arrangements made earlier. This behaviour demonstrates a disregard for customary customer quality service, and again, I reject the bad treatment from this branch.
0 replies
6 months ago
We received very pro...
We received very professional care and support from Ms Jessica Govender today for which we are truly grateful.
1 reply
8 months ago
Exceptional Skill and Professionalism
We recently hired Mr Elijah Tamanikwa of Gumiso Electrical and Air-conditioning, for a dangerous and technically demanding electrical project involving a full solar panel installation, inverter replacement, and a complete rewiring of our distribution board. He himself and his team performance was outstanding. He handled the significant safety and technical challenges with incredible expertise and a meticulous work ethic. The final outcome is a vastly safer, more modern, and highly efficient electrical system that has exceeded our expectations. For any complex electrical or solar work, we wholeheartedly endorse Mr Elijah Tamanikwa of Gumiso Electrical and Air-conditioning. He is a consummate professional who delivers superior results. We recommend him without reservation. Mr and Mrs Bransby
0 replies
10 months ago
I asked for a current valuation on a ring purchased 21 year's ago from them
I asked for a current valuation on a ring purchased 21 year's ago from them. I paid R600.00 for the valuation. The valuation was not successful due to in-store staff incompetence and lack of professionalism. I asked for a full refund. Now the refund request is also being dealt with unprofessionally.
0 replies
20 months ago
OUTSTANDING MEMBERSHIP FEES - REMINDER
This is a revised review following a legal notice I received today related to my first review, which was a direct copy of my first correspondence sent to Attlee Agency on the following matter. A calendar month ago, a staffer employed at Attlee Agency sent out a payment reminder email that I perceived to be offensive, in it's tone, in it's erroneous content, and in it's overall presentation. I immediately requested this staffer concerned to disclose to me who the author was, after this staffer denied being the author. I made it clear that I wanted to engage directly with the person who gave her the content and styling for the email. It's now been one calendar month since my initial inquiry to this staffer, and the staffer has still not disclosed whom she claims instructed her to send out the message as it was received by us. She has also failed to provide credible evidence that she sent the statement before it's due date, as I mentioned to her that her reminder email received was the first time we were seeing the payment reminder statement. The first time we saw the payment reminder statement, it was a mere 10 days post statement due date. The statement itself that was distributed, has a number of errors on it that I have asked be corrected. That has not been done as yet either, as I have not received a corrected version of the statement. I await Attlee Agency's full and proper reply to my concerns raised with three of it's members / staffers.
1 reply
21 months ago
Telkom Gateway Is The Best!
I feel especially happy today, because I received the highest quality professional support from my friends at Telkom in Gateway near the Chocolate shop. Lucas and other kind folk solved my VPN access challenge like champions. Thank you Telkom. Your loyal client.
0 replies
23 months ago
FNB Staffers Abuse PayPal Partnership In A Very Serious Manner
Yesterday three FNB staffers inappropriately and unprofessionally attempted to ****** money from me during my visit to request PayPal support at this particular Branch in Cornubia, Durban. I have a refund due to me from PayPal, and because apparently no other Banks wanted to partner with PayPal at some point historically, South African's are now forced to deal with FNB for local transactions. In order to obtain my once off PayPal refund, I was not only treated with sullen, unprofessional attitudes, I was categorically **** to, and they attempted to manipulate me, and ****** money from me, when I was told I would have to sign up for a FNB cheque account, I would have to agree to deposit R5.500.00 per month, on an ongoing basis, and I would have to be seen to transact on the account, otherwise I would not be able to conduct any PayPal transactions. I will be writing to PayPal about this serious incident, and suggest that they reconsider working with FNB based on my experience. This is utterly unacceptable behaviour. I would suspend and then fire all three staffers for malpractice.
5 replies
28 months ago
DISCOVERY BANKING DETAILS MUST BE CHANGED NOW!!!!!!!
It's now humanly impossible to update banking details with Discovery in order to pay for our medical aid and insurance premiums. When logging into the main member to update the details, we are denied the right to update the details due to an erroneous message that states our employer pays our premiums. We were self employed for 30 years, and have been retired since 2008. WE VERY DEFINITELY DO PAY OUR PREMIUMS EVERY MONTH OURSELVES. WILL DISCOVERY CONTACT US TO UPDATE OUR BANKING DETAILS SO THAT OUR PREMIUMS DUE ARE PAID!!!!!!!!!!!
4 replies
Review Distribution
5 Star
4 (36.36363636363637%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
1 (9.090909090909092%)
1 Star
6 (54.54545454545455%)