HB
Heidi B
Active since Jan 2010
23
Reviews
0
Industries
Reviews
23 reviews4 months ago
Ms Letoya Mpungose rendered us superb quality support today
Ms Letoya Mpungose rendered us superb quality support today. All our travel arrangements were handled professionally. We are most grateful.
53 replies
5 months ago
Shocked By Unacceptable Behaviour
When my MRI co-payment telephone call came in from the Overport head office yesterday, I was then transferred to the Busamed Gateway Hospital branch to make arrangements for my MRI. I was informed telephonically that I could come in at any time to have it done, as no appointments are made. When I arrived at Busamed Gateway Hospital at 09h00 am to have my test, a female receptionist lambasted me for not arriving at a 07h30 am appointment time. I said no one had told me that I was to come in at 07h30, and I recounted my telephone call with the person the day before, regarding no appointments and arriving when available. The same receptionist then said that feedback goes against their company policy, intimating that I was lying in my feedback and understanding of the situation. I reject such unpleasant and unprofessional behaviour. I was then told to wait until 11h00 am for my appointment, and go and sit in the coffee shop, which I duly did. I was told to return at 10h30. I'd no sooner sat down and ordered a cup of tea, when I was told to return immediately for my test, as they were ready "now". I politely declined and said because I'd ordered tea, I would stick to the arrangements made earlier. This behaviour demonstrates a disregard for customary customer quality service, and again, I reject the bad treatment from this branch.
0 replies
5 months ago
We received very pro...
We received very professional care and support from Ms Jessica Govender today for which we are truly grateful.
53 replies
6 months ago
Exceptional Skill and Professionalism
We recently hired Mr Elijah Tamanikwa of Gumiso Electrical and Air-conditioning, for a dangerous and technically demanding electrical project involving a full solar panel installation, inverter replacement, and a complete rewiring of our distribution board. He himself and his team performance was outstanding. He handled the significant safety and technical challenges with incredible expertise and a meticulous work ethic. The final outcome is a vastly safer, more modern, and highly efficient electrical system that has exceeded our expectations. For any complex electrical or solar work, we wholeheartedly endorse Mr Elijah Tamanikwa of Gumiso Electrical and Air-conditioning. He is a consummate professional who delivers superior results. We recommend him without reservation. Mr and Mrs Bransby
0 replies
9 months ago
I asked for a current valuation on a ring purchased 21 year's ago from them
I asked for a current valuation on a ring purchased 21 year's ago from them. I paid R600.00 for the valuation. The valuation was not successful due to in-store staff incompetence and lack of professionalism. I asked for a full refund. Now the refund request is also being dealt with unprofessionally.
0 replies
14 months ago
Hirsch I'm Moving My Business Elsewhere Now
Hirsch, I have been a loyal customer to you, buying two households of appliances, big and small, exclusively, but after today's poor telephonic exchanges, I will now place all future business elsewhere. All I attempted to do was to book a technician callout, for a legitimate product failure, under my extended warranty rights I paid for. After 6 failed attempts speaking to 2 Hirsch staffers at one particular number, I called a different number hoping for a better outcome. I then had to prove my client status, send a copy of my purchase receipt and copy of my extended warranty by WhatsApp. I have received a reference number, and been told someone will be in touch. Who? When? I don't know. This is not acceptable by any standards.
0 replies
18 months ago
OUTSTANDING MEMBERSHIP FEES - REMINDER
This is a revised review following a legal notice I received today related to my first review, which was a direct copy of my first correspondence sent to Attlee Agency on the following matter. A calendar month ago, a staffer employed at Attlee Agency sent out a payment reminder email that I perceived to be offensive, in it's tone, in it's erroneous content, and in it's overall presentation. I immediately requested this staffer concerned to disclose to me who the author was, after this staffer denied being the author. I made it clear that I wanted to engage directly with the person who gave her the content and styling for the email. It's now been one calendar month since my initial inquiry to this staffer, and the staffer has still not disclosed whom she claims instructed her to send out the message as it was received by us. She has also failed to provide credible evidence that she sent the statement before it's due date, as I mentioned to her that her reminder email received was the first time we were seeing the payment reminder statement. The first time we saw the payment reminder statement, it was a mere 10 days post statement due date. The statement itself that was distributed, has a number of errors on it that I have asked be corrected. That has not been done as yet either, as I have not received a corrected version of the statement. I await Attlee Agency's full and proper reply to my concerns raised with three of it's members / staffers.
53 replies
18 months ago
One Calendar Month On, I Still Await Attlee Agency's Resolution Of My Legitimate Complaint
A calendar month ago, a staffer employed at Attlee Agency sent out a payment reminder email that I perceived to be as offensive, both in it's tone, erroneous content, and overall presentation. I immediately requested this staffer to disclose to me who the author was, after this person denied being the author. I made it clear that I wanted to engage directly with the person who aut****d the email. It's been one calendar month since my initial inquiry to this staffer, and the staffer has still not disclosed whom she claims instructed her to send out the message as it was received by us. She has also failed to provide credible evidence of the first statement request she claims to have sent before the offensive reminder was sent out, a mere 10 days post statement due date. The statement itself that was distributed, has a number of errors on it that I have asked be corrected. That has not been done as yet either, as I have not received a corrected version of the statement. I have attempted to engage with a person shown on Attlee's website as a Director, but I have not received any acknowledgment or reply to my correspondence from this person. Attlee Agency has a responsibility to conduct it's business in a fair, reasonable and professional manner. As a client of the Agency, I have a right to be treated professionally, and to have my inquiries handled effectively, of not by the staffer concerned, then certainly by the leadership in the Company. I still await Attlee Agency's leadership responses to my inquiries. The three people with whom I have communicated during the past calendar month, know in detail what they need to know, in order to resolve my legitimate customer complaint in full. I call on Attlee Agency leadership to address this matter directly with me now. I place on record that after waiting patiently for one month to have my concerns addressed, I received a legal letter today, which I'll leave to your imagination as to it's content. I've done nothing *******, and will not close this matter until Attlee Agency addresses all of my concerns properly.
53 replies
19 months ago
Telkom Gateway Is The Best!
I feel especially happy today, because I received the highest quality professional support from my friends at Telkom in Gateway near the Chocolate shop. Lucas and other kind folk solved my VPN access challenge like champions. Thank you Telkom. Your loyal client.
0 replies
19 months ago
Attlee Agency Is Totally Out Of Line, Unnecessarily Aggressive & Unprofessional
Attlee Agency.... Subject: Discrepancies and Concerns Regarding Notification of Outstanding Membership Fees Dear Julie, I am writing to formally address the recent correspondence from your agency dated 10 September 2024, regarding an alleged outstanding payment for membership fees which was marked with the header "OUTSTANDING MEMBERSHIP FEES - REMINDER". I must express my dissatisfaction not only with the unexpected financial demand but also with the manner in which this notification was presented. Firstly, it is important to note that the invoice and statement pertaining to these fees were received for the first time today, Tuesday the 10th September 2024, despite your records indicating that these fees were due on 31 August 2024. This discrepancy has not afforded us the appropriate or usual time to process such payments, which is not only unfair but also highly unprofessional. Moreover, the validity time frame indicated in the statement is incorrect. It states the coverage period as 01 July 2024 to 30 September 2024, whereas it should presumably read from 01 July 2024 to 30 September 2025. This error further complicates matters and calls into question the accuracy of your financial records and billing processes. The presentation of the reminder in large, bold, black capitals with a bright red backdrop is unnecessarily aggressive and unprofessional. This method of communication is not conducive to a cooperative relationship; rather, it is alienating and confrontational, which is deeply concerning for an ongoing professional engagement. Given these points, I request a complete and detailed explanation of the following: The late provision of the invoice and statement which should have been sent well in advance of the due date. The error in the membership fee period covered by the statement. The rationale behind the chosen format and tone of the reminder notification. Please correct the stated billing period immediately and provide a new, accurate invoice reflecting the correct dates. I also urge you to reconsider your communication strategy to foster a more respectful and professional tone with your members. We would appreciate a prompt response to this letter, rectifying these issues, and ensuring that such oversights and communication missteps are not repeated. Thank you for your attention to these matters. We look forward to your swift action and a revised approach in future interactions. Sincerely,
106 replies
Review Distribution
5 Star
6 (26.08695652173913%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
4 (17.391304347826086%)
1 Star
13 (56.52173913043478%)