Protea Carpet Cleaners Bad Service

We got Protea Carpet Cleaners Alberton to clean 2 of our loose carpets.

When they arrived, no Covid protocols were adhered to.. No masks, gloves or anything. They proceeded to perform their cleaning process by spraying a solution on the carpets and then vacuuming it with their machines.

The carpets were not vacuumed beforehand and the spraying actually made the floor dirty underneath. When asking them about it, they said that they have to charge double to do both sides... They did do the other side reluctantly. I had to clean the floor as they went along as they did not care to put the “cleaned” sections on the dirty floor they created. They also did not have a mop or anything similar to clean the floor.. We had to provide and ask them to clean afterwards. Luckily the process was done in the garage..

The first carpet cleaned was a persian which did not look any cleaner than before. We actually cleaned portions of it afterwards with store bought dry foam and the result was much better than that used by the company.

We requested a refund for this carpet which they refused. They claimed to have made contact to arrange a re-clean which never happenned - not that we will allow them anyways..

Very un-professional service from Hannetjie and Tanya.

We will not recommend their service at all. You are better off to rent a unit at your local supermarket and do it yourself.