Idiots at work

Paid for product on 3 Jan 2023. Sent bank pop same time. Today drove nearly 300 km to pick it up. Phoned them several times. They said they didnt get pop. Sent it again. They promised will phone back in 10 minute. Did not phone me. I phoned again. Still they did not receive email they alleged. Eventually was too late and i am home now without it. Drove 600 km for nothing.