Bad service

I went there this afternoon and I was not going to be long,just in and out,I was with my 7yr old daughter...gave her my shopping bag n told her to stand inside by the for she did,next thing she comes running telling me some lady took the bag I ran like a crazy person only to find out it was a lady from Pep...n wen I wanted my bag she went into hiding...I had to wait for 15mins to get my bag and I was running out of time to fetch my son from chreche.....how the hell do u work...if I dnt wat my parcels to go to the parcel counter do they take them by force?.....I'm so upset