Protea Glen community clinic service

To whom it my concern. I'm writing to discuss a complain I have with Protea Glen clinic at ext 11, contact number (‪011 297 0815‬). The service we get as a community is very poor, it has been an on going thing not getting any better but worse.

Yesterday 16 August 2023 I took my daughter in as she was sick had herpetic whitlow (isifesane) , set there spent my entire day waiting in the queue to see a doctor. Only at 6pm we where told to go back home and come back to morning the clinic is closing they will be taking emergencies only. It was just a group of 7 patients however I asked for pain killers for my child which I was refused had to stand by the door waiting and begging. After an argument one of the nurses came towards me with a packet of pills gave me two panado tablets on my palm and told me I must go to chiawelo clinic. I took the pills and went home. This has caused me significant inconvenience and has resulted in having to watch my daughter in so much pain and she has to skip school again tomorrow, had I was told earlier that the clinic is closing at 6 and was not going be attended too was going to make other alternative like going to the nearest pharmacy to get something.

Protea Glen clinic ext 11 nurses are insensitive, no empathy, rude and have no sense of agency.

We asking for help as a community, complain platforms we've been using are not helping, will attack some of the reviews that the community has written. Your help will be highly appreciated.

My contact ( ‪0710686583‬)