Poor Service

The place is beautiful and the rooms are beautiful but I was not happy with the service.

Firstly, on Monday my room was dirty when I arrived,  in the wardrobe, on top of the table, the floor was dusty too. I thought it would be swept and moped when I came back the following day, but it was still the same, I even complained at the reception in the evening. They told me the caretaker was going to my room. I left the key as I went to dine in. When I went back after dinner, the room was still not swept. On Wednesday, they swept only the room and not the bathroom, they never moped, except the small area where a drink fell. Like I couldn't walk barefooted in that dirty room.  Bath tub was never washed, they could change the bedding and towels but never washed the tub. I have never slept in such a 4 star in  my whole life and I'll never book here again.

The other minor but nuisance part is in the dinning. The last day I was leaving, there was this old mother that was making eggs and omelette, she was very unfriendly and she was looking angry when I asked for another egg, like really. The worst part of the hotel, there are plenty of things for people who eat red meat, there was always bacon, pork bangers and boerewors, but there was never anything meaty for me in the morning, so I was obliged to eat eggs and cheese all the time. No fish fingers or chicken fillets. And that mother would be looking at me as if I'm doing wrong when I come to ask for another egg. Another annoying part, waiters are so quick to take dishes while we are still eating, if you just leave your table for a while, you'd find your food taken. But they aren't quick to replace those cutlery when others have eaten and left. So when you eat Breakfast or dinner later, you'll be going around looking for cutlery