Bad, poor, unacceptable service

I have dealt with such poor service. They had my car for half a day to provide me with a quote for repairs, not only did it take me calling multiple times in a single day with no response or feedback from anyone who worked there, I had to take the car back to have pictures taken (so not sure what they did when they had it the first time) I dont expect exceptional service because I have learnt competence is asking too much - all I ask is the basics, I dont understand how difficult this can be. Needless to say will not be going back there