Proton X Disaster

Proton X50 Executive.

It's time to tell the story about one of the nicest cars to drive.

When I bought one of the first Proton cars, I specifically asked about backup and spares and was assured that there would always be adequate spares for any sort of problem.

On the 20th December 2024, I had towbar go through my radiator due to an idiot stopping in the right lane on the freeway.

The go ahead to do the repairs, was eventually given on 12 January 2025 the delay was because of the insurance company that my broker had placed me with. My car was towed to an assessment centre and not directly to a panel beater that has an assessment centre on his premises as I had specifically requested in my policy.

After much correspondence, I eventually received an email from the repairer on 31st January stating that only one part was on back order, and would be available in 3 months.

I eventually established that this is not a local problem but a problem with Proton internationally, after much investigation on my side to try fix the issue myself, It came to my attention, that parts are a problem with these cars and Proton do not fulfill their side of the guarantee without much inconvenience to the client. obviously the car hire had expired after 30 days leaving me with no form of transportation. Based on this, I made the decision to purchase one of the more readily available cars with spare parts that can be supp**** virtually off the shelves without this type of delay in the future. Lesson learned: 1. Do not buy any new Chinese/Malaysian and any supplier that is not well established in the country because although it is not intentional to have an accident this could happen to anybody and you could be stuck without any forms of transport and nobody is interested in helping. 2. Make sure of your insurance and their process of having the car assessed, to avoid suffering the loss of a long period of delay, before the instruction is given for the repairer to proceed with the repair. 3. Make sure that if something like this should happen to you, that you do have recourse or a backup plan to avail yourself with transport, especially if you are above retiring age and you make the decision that you no longer need two vehicles. Especially as this is a time of your life when you and your partner have medical issues and require treatment or have a medical emergency, as was my case. In conclusion, I reiterate that the new cars are really fantastic and have a lot of excellent features, but make sure that you buy a well-established brand and get some sort of proof that you can get spares to avoid my situation with PROTON.