Unsatisfied Service sales

I accepted a quote from PRP Alu Installations for some maintenance/Repair of rubber on my Shutter Glass doors as they were the cheapest. Well today I want to warn you. Rather accept the more expensive quote. Reason On their quote they state that should glass crack or break then the owner of the house will take responsibility and carry the costs. Stupid me thought that they will take care not to cause damage.

Surprise surprise one of the glass panes where chipped. I phoned the owner he told me he will see what he can do but 9 out of 10 times the client does not pay. I waited a few days without him calling me to tell me the way forward.

Big waa my surprise when I arrived home Tuesday 4 Feb 25 finding his crew replacing the crack panel. I was happy and thought the owner decided to replace without cost to me b3cause he did not communicate with me since my last discussion with him. On 5 Feb 25 I was informed by a worker from his Company per email that they received my payment and that she will invoice me for the glass they replaced. I was shocked because I did not ask for replacement nor did I receive a quotation for such. I received a quotation for work already done on 4 Feb 25.I asked the Company how can the send me a quotation for work already done expecting me to pay without accepting it.

I paid the replacement but I think it is very unprofessional and ********* for the Owner/Company to decide on behalf of a client to repair=replace something without the clients approval. Do not usePRP Alu Installations rather pay extra for peace of mind knowing that the Company is not going to surprise you with extra costs. I also believe if you go with the other companies that they would take more care as replacement of glass is on them.

I cannot understand how the Company decided that I can afford the replacement, or I wanted the replacement or that I could afford it. And how do they know that I did not want to use another Company. When I asked how they can send a quote after a replacement without my consent they all of a sudden said I should ignore the quote but it was to late I already made payment to them. My advice go with the more expensive quote. Learn from my mistake.