Pathetic PSA union service

On January I wrote an email to PSA requesting that they cancel my membership. On the same day I received an email acknowledging my email. Next day I received an email saying my query has been resolved. The They kept on deducting as the email did not even say when it will be ineffective. I wrote to them again seeking clarity why they still deducting my money but there was no response. Everytime I wrote to them they will send me an email telling me my query has been assigned to so and so but nobody came back to me to assist. About 5 people where assigned but none responded to my query. In August I decided to make contact with them again still no luck. The person who called me only wanted to know why I was canceling and only tried to convince me not to cancel. When I asked her about my query she could not give me a proper answer. She then told me it will be cancelled and that was in August. It is now October and my money is still being deducted. Few weeks back I got Durban Branch number and the lady that answered the phone said I must go to HR and cancel the stop order. I told her I will not do that because I am not the one who went to HR to ask for the authorisation of debit order. Then I asked her to speak to Nkosephayo Zulu who was the first person that was assigned to my query. Fortunately I got him and he asked me to call him a bit later so that he can check the emails I sent to him. I tried several to call to him but he still did not have access to emails. After few days I sent him an email doing a follow up. He responded that my membership was processed in Agust and the ineffective date is 31 August 2024. This does not make sense why it will take 5 months to cancel membership. They are also canceling from August when I was doing follow up. They say nothing about cancellation that was submitted in January. They are also not saying how my money will be refunded.

Their contact number Durban: 031 310 3600 Head Office: 012 303 6500