TK
Tracy K
Active since Apr 2015
14
Reviews
0
Industries
Reviews
14 reviews5 months ago
Uber theft
On the 2nd of November I requested a ride on Uber App. My ride was accepted by a Driver by the name of Thando. Ride details: Time:3:53 PM Pick up: 456 West Street, eThekwini Drop off: r103,eThekwini. License plate: CB17RSZN When the driver arrived at the pick up Location the Driver opened the boot and the guy from Spar where I did my shopping helped me to load my groceries on the book. I then took the tray of eggs to sit with at the front. When we arrived at the dropped off, I took my eggs and put them on the floor so I could offload my groceries from the boot. I put my eggs down and when I was turning to the car the driver was already driving off. I tried to stop the car with the help of other people who were at the taxi rank but the driver did not stop. Immediately I logged on my app to contact the driver but my calls were not answered until they said I have reached call limit. I wrote to Uber support to report the matter and they said they will check with the driver. They refused to give me his contact number where I can call him using normal calls. The following day they sent an email saying that they spoke with the driver and he says he did not find my groceries in his car which is pure lies. I have been ****** and I would like Uber to reimburse me for all the costs of my groceries. My contact number is 0641108536
0 replies
18 months ago
Pathetic PSA union service
On January I wrote an email to PSA requesting that they cancel my membership. On the same day I received an email acknowledging my email. Next day I received an email saying my query has been resolved. The They kept on deducting as the email did not even say when it will be ineffective. I wrote to them again seeking clarity why they still deducting my money but there was no response. Everytime I wrote to them they will send me an email telling me my query has been assigned to so and so but nobody came back to me to assist. About 5 people where assigned but none responded to my query. In August I decided to make contact with them again still no luck. The person who called me only wanted to know why I was canceling and only tried to convince me not to cancel. When I asked her about my query she could not give me a proper answer. She then told me it will be cancelled and that was in August. It is now October and my money is still being deducted. Few weeks back I got Durban Branch number and the lady that answered the phone said I must go to HR and cancel the stop order. I told her I will not do that because I am not the one who went to HR to ask for the authorisation of debit order. Then I asked her to speak to Nkosephayo Zulu who was the first person that was assigned to my query. Fortunately I got him and he asked me to call him a bit later so that he can check the emails I sent to him. I tried several to call to him but he still did not have access to emails. After few days I sent him an email doing a follow up. He responded that my membership was processed in Agust and the ineffective date is 31 August 2024. This does not make sense why it will take 5 months to cancel membership. They are also canceling from August when I was doing follow up. They say nothing about cancellation that was submitted in January. They are also not saying how my money will be refunded. Their contact number Durban: 031 310 3600 Head Office: 012 303 6500
53 replies
28 months ago
****** by Cash Crusaders
Cash Crusaders -China Mall - 031 332 0137 I pawned my new iPhone 15 at this shop and my contract was to end 14 December 2023. On December 13 I had an accident coming from the staff party. Despite my incident on 13 November I called the shop on 14 December December to ask if I can send someone to collect my items. I was told I could not it against their policy. At that moment I could not not think of other options because I was in no osition to move. So after the 15 and 16 holidays I called, I wanted to speak to the Manager to explain my case and find a solution like getting stores account details for FET but their line was off. I kept on trying the whole day nothing. The following day I went to google and checked for their other alternative contacts and I found their whatsapp number. Fortunately someone responded on whatsapp. So I explained my story again and told the person I can't get of the store through their phone. The person confirmed that their phone is not working. So he asked my details to sent to the manager which I provided. Confirmed my number. Nobody called me until it was almost end of business day, so I asked again if there is still no feedback from the shop. Again he promised that the Manager will call me back as soon as possible. This went on for few days now. I would send more than whatsapp messages trying to put pressure but the answer was always the same. Oh at one point when I asked he said the Manager said he did try to call me but my number was answered by someone else which is absolutely nonsense my number was working perfectly. Nonetheless I provided my alternative number but still no call. Fast forward to Thursday. I called the number and this time it went through. So I asked to speak to the Manager who told me my item have been sold according to him he did ask the shop cashier if anyone has called for that phone but they said no. Now this surprises me because he was provided with my details and my number but never bothered to call me. After that call, I immediately went back to chat and explained what I have been told. This time he told me he is based at the shop but have passed all my messages to the shop. Right now I believe I have been ****** and somehow I was blocked to call the shop as my calls were not going through and my messages were ignored on purpose until I'm told the phone is sold. Other branches will even send you reminders when your items expires ,this one did not but I approached the store myself because I had no intention of neglecting my contract. I have been ******, but I have saved all the calls history as well as chats between myself and my number. I cannot just let it go. The phone was 2 weeks old and I still have 36 months to pay for it an installment of R1229.66.
129 replies
47 months ago
Abusive Security
On Sunday morning around 3 I had an altercation with a woman who was busy cornering my man asking him for money. We ended up throwing words at each other. Security came to drag me out of the gaming area leaving the woman behind. It was a mob of security and even when I was telling them that they are hurting me they continued to drag me on the floor until we came out of the casino. Besides that they dragged me like a dog, outside there was a police van that was called for me. Today is the fifth day but still I can't get out of bed,the whole body is sore my finger nail was broken. I wish someone can advice me on how to go about addressing this issue. My number is 0840607169 and theirs is +27313283000
0 replies
66 months ago
Poor service
I am so angry at the service I'm receiving from Albany Hotel, so unproffessional. On 23 October I booked at Albany Hotel online, the booking was unsuccessful I don't remember the reason because I was in a hurry and checked many hotels in Durban. After maybe an hour money was deducted from my account by Albany Hotel. I couldn't call them there and there to ask about this and I had already booked at another hotel. Same day I canceled the booking online but until today my money has not been refunded. I sent an email few days ago but no one is responding. Today I decided to call and the lady who answered the phone put me through to accounts but later came back to me to say he can't get hold of them at that moment and asked me to call again a bit later. I told her I can't call them back again and asked her to call me back. She took my number but I have not heard from them until now.
0 replies
78 months ago
Disgusting Eskom
I'm so disappointed at Eskom service. For the past 4 days I've been trying to call Eskom customer care to request someone to sort out our electricity. They keep me waiting for a long time to speak to a consultant. I have wasted more than R100 airtime trying the same number but no answer. I checked for the office number (Parkrynie) on Google but it says it doesnt exist. A friend of mine gave me another one but still there was no answer, goes to voice mail. I left a voice message but still nobody came back to me. After these failed attempts, I went to their Facebook page and wrote there. The response I got was that I must download their app and log a call,I did that but still I have not received any feedback from Eskom.
0 replies
79 months ago
Poor service
Good afternoon. I would like to complain about a service I got from cash crusaders in Field Street which I think is very poor. I pawned my phone for cash. For the past 2 months I've been paying interest. This month I sent someone to pay for me and she was asked for slip which was never asked for before if you got the ID number. She went and paid to another branch but was told she has to pay at the shop where the phone is at. Because it was late to get to that branch. I called the shop and I was told it too late yet she was told there is still time on Saturday. They never told her when the grace period ends. I would like to know how long is their grace period because the lady couldn't tell me either. I asked if they can reserve the phone for me to buy back and she told me they don't know my phone but I was trying to give her description so they can reserve it for me. I feel they held the important information because they wanted to sell my phone.
105 replies
90 months ago
Unprofessional behaviour
Yesterday I attended an interview at Access Medical in Verulam. When we got there there was this one guy who was also waiting to be interviewed. We were given a room to wait and the guy was called immediately. He was inside the interview room for more than 45 minutes and I started to be suspicious. While he was being interviewed we were joined by 2 more candidates and we were 4 in the waiting room. When the guy finally came out the lady (Wendy) who was taking candidates to the room congratulated him and it was clear to us that he has got the job before we could even go inside for our interviews. The lady called the second candidate but she was done in less than 10 minutes. I was called next and I was not pleased with the person conducting the interview, he was so unprofessional. He didn't even introduce himself. He asked for my CV but you could see that he was just paging with no interest.He even asked for my address but it was there in front of him and pretended like he was typing it on the computer,for wat???? I'm so disappointed, why do they call people to come to interviews when they know they have a person for the job. I want them to pay for my transport.
0 replies
90 months ago
Unpaid service
I would like to lay a complaint about Mr W. Ponnan, the principal of Sea Cow Lake Secondary School ( ********** 976/ ********** 010) On January 16 I was employed at his school for a substitute post for the teacher who was going on maternity leave. I signed the assumption forms but few days later I was I was called by the Principal and 2 SGB members (Mr Gcwensa and Pastor)who told me that now there is a problem. The problem was that they have received a circular which stops them to employ temporal teachers and substitute. They explained to me how the procedure was gonna work to be employed. The principal and the SGB asked me to stay and told me that they have sent my things to the Mr Dupplessie the circuit manager now they will wait for the feedback. The principal and the SGB told me that while I wait for my things to be approved I will be paid by the SGB an amount of R150.00 a day, I agreed because I was hoping the process wont take long. Time passed and no one was updating me on how my application was going as promised. I went to the Principal and he told me that it is still quiet and he had done no follow up. So i kept on visiting the Principal to check but he always told me there is nothing. One day I asked to leave early and go to check at Truro house why nothing has come back to the school. At Truro they checked and there was nothing recieved from Sea Cow Lake Secondary School. They sent me back to School to ask the Principal if he filled in the Proforma 1 and he agreed but couild not tell me where he submitted. I went to him again and asked where he submitted my things, he told me he cant be sure because sometimes they submit to the primary around them and the Circuit Manager picks things from that school. I could hear that the Principal was lying to me and I further asked him to give me the date coz I know when you submit these things you must sign for them. The Principal gave me stories. I asked for the Circuit Manager's number and called his offfice. The Circuit Manager was not there and I spoke to her Secretary by the Name of Zinhle. Zinhle also told me that there was nothing from Sea Cow Lake I must go back to ask when they submitted the proforma 1. I went back but this time I spoke t the Clerk Mr Ravee who is in charge of filling in forms for employment of Teachers. Ravee confirmed that they have submitted to the Circuit Manager and showed me one page which he said was a proforma 1 and told me it was submittted 29 January 2018. I called Zinhle again and gave her the date but still she couldnt find anything. I told the Principal about this and he told me that maybe Duplessie did not submit it because when i filled the forms my Sace certificate was outstanding. I told him that cant be true because he did not recieve my things at all. On the last day of term 1, Mr Ravee called me and told me that Mr Dupplessie said he cant find me on the database I must log on and fill my details. I did that and when schools opened still there was no feedback for me until the last day of my service. On the last day I went to Truro again and they called the school and asked what was happening with my forms. Mr Ravee again confirmed that it was submitted to the Circuit Manager Mr Dupplessie. We tried to call Mr Dupplessie to ask him if he knows anything about this issue but he was not available, we were told that he is attending a meeting. The lady that was assisting me asked me to give her all my details she will try and find Mr Dupplessie. After few days I went to check and the lady told me that Mr Dupplessie came later on the same day and when she asked her about my issue he said he knows nothing about me. She called the Principal again and told him that he spoke to the Circuit Manager and heknows nothing about my case. The Principal told her that they did not submit my things because my SACE certificate was outstanding at the time of filling in the assumption forms that is why I was paid by SGB. When she asked him to explain that to me he said he cant because all along I knew I was employed by the SGB. The Principal lied to me on several occassion to keep me at his school because I told him that the SGB money is not enough for me but I will wait until the feedback comes. He made a fool of me sending me to district offices, calling circuit office using my money while knowing that he is keeping my things at his school. I hope I have stated enough details to assist you in solving this issue.
0 replies
91 months ago
Shameful service
I am disgusted by a shameful service service provided by MTN. I have been a customer for a long time and right now I am very sissatisfied. There has been many instances where MTN has been robbing me on my airtime and data but I will speak of few instances. On 8 October I smsed for a 1GB promo which they were having, I got an sms that I will get my 1GB of data within 24 hours but until today I have not received it. On the 9 October I called to report and the lady I spoke to said she is loging a query which I found out that she never did. On O October 17 I bought 100mb WhatsApp bundle which was never allocated to my phone number. Again I called on 18 October to query about this and the lady I spoke to checked and confirmed that I bought data but it was never allocated into my phone number. The lady logged a query and gave me a reference number and promised that it will be resolved within 24 hours but until today they have not come back to me. On 21 October I called again and this time the lady I spoke to said it takes about 7 working days to resolve which is not what I was told by the lady I spoke to previously. I then asked to speak to the Manager, she asked me to wait and waiting took more than 20 minutes. I had to listen to consultants answering called then finally put me through and it rang and rang for more than 30 minutes until I had to drop off the phone. I am very disgusted and I would like MTN to pay for this inconvenience and robbery they did to me as a customer.
210 replies
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12 (85.71428571428571%)