PSG Insure
Verified Business
AI Review Summary
Based on recent customer reviews, PSG Insure faces significant criticism around claims handling, with customers reporting prolonged delays, lack of follow-up communication, and unresolved claim disputes spanning weeks or months. Multiple reviewers describe having to repeatedly chase brokers and consultants for updates. Policy errors, including unexplained cancellations and incorrect premium deductions, further erode trust. Refund processing after cancellations is another recurring frustration. However, a loyal segment of long-term clients praise individual brokers by name for friendliness, thoroughness, and going above and beyond expectations.
Performance(last 12 months):
0Trustindex Rating
#49Ranked In Insurance
41 hours 40 minutesAverage Time To Reply
-57 NPSRecommended: Unlikely
Replied to 72% of negative reviews
Typically takes less than 46 hours 56 min to reply
TrustIndex
0
Score
Ranking
#49
in Insurance
Avg Reply
41 hours 40 minutes
NPS Score
-57
Recommended: Unlikely
Replied to 72% of negative reviews
Typically takes less than 46 hours 56 min to reply
Review Distribution
1.8|32 Reviews
May '25 - Apr '26
5(20%)
4(0%)
3(3.3%)
2(3.3%)
1(73.3%)
5(20%)
4(0%)
3(3.3%)
2(3.3%)
1(73.3%)
Frequently Asked Questions About PSG Insure
Based on recent customer reviews, this business delivers a consistently strong customer experience anchored by outstanding agent quality and rapid communication. Customers frequently name individual consultants and praise their friendliness, patience, and professionalism. Recurring praise is given to claims and roadside assistance, though a vocal minority report frustrating delays, rejected claims, and poor transparency around premium increases.
Hellopeter's TrustIndex is a 0–10 score based on review star ratings, reply speed, and recent activity over the last 12 months. How is the TrustIndex calculated? →
Recent reviews (32)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperiencePopular mentions
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chadi M
1 reviews | Active since Jan 2020
2 Mar 2026, 06:47
bad customer service
I have since placed a tyre claim, it's very saddening that one has to always beg for update, I asked Johan update in the morning at 8:14 and he said he was going to follow up, no feedback since then, the question is such a small claim and a person has to beg for updates, does he understand how it feels to be driving around with a spare wheel, what happened if i get another incident - does it really take this long for a tyre claim to be sorted
Helpful (0)
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chadi M
1 reviews | Active since Jan 2020
2 Mar 2026, 06:47
bad customer service
I have since placed a tyre claim, it's very saddening that one has to always beg for update, I asked Johan update in the morning at 8:14 and he said he was going to follow up, no feedback since then, the question is such a small claim and a person has to beg for updates, does he understand how it feels to be driving around with a spare wheel, what happened if i get another incident - does it really take this long for a tyre claim to be sorted
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Boikanyo
1 reviews | Active since Jan 2020
2 Mar 2026, 06:01
Hello Peter, my name is Mrs Liphoko
Hello Peter, my name is Mrs Liphoko. I just wanted to leave a very big thank to the PSG company, i have been with them for more than 4 years together with my family and we have been happy ever Since. The consultants are friendly, they explain everything in detail when you dont understand. Best off all, the company has never by failed me and has always delivered in time. Thank you PSG, you are a life savour and the best. I shall continue recommending more people to you guy😊
Helpful (0)
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Boikanyo
1 reviews | Active since Jan 2020
2 Mar 2026, 06:01
Hello Peter, my name is Mrs Liphoko
Hello Peter, my name is Mrs Liphoko. I just wanted to leave a very big thank to the PSG company, i have been with them for more than 4 years together with my family and we have been happy ever Since. The consultants are friendly, they explain everything in detail when you dont understand. Best off all, the company has never by failed me and has always delivered in time. Thank you PSG, you are a life savour and the best. I shall continue recommending more people to you guy😊
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Replies (0)NF
Nicolene F
1 reviews | Active since Jan 2020
23 Feb 2026, 11:01
BEWARE OF PSG INSURE !!!
STAY AWAY FROM PSG INSURE!!! Customer care is non-existent. What a disappointment. To condense a painfully tedious experience I submitted a claim for repairs to my gearbox driving on our dreadful dirt roads after the torrential rain we had in Polokwane, Limpopo. My insurance contract states “LOSS OR DAMAGE TO THE INSURED PROPERTY ANYWHERE IS THE WORLD, CAUSED BY ANY ACCIDENT OR MISFORTUNE NOT EXCLUDED. I sent an email to PSG asking how to submit a claim in the 27th of January 2026. Off the bat I was told the damage would not be paid out as I was not involved in an accident. I proceeded to ask what their definition of a misfortune is as nowhere does the contract specify this and gearbox damage due to driving on our almost undriveable road I would classify as a misfortune. There is no other way for us to get to work and back home again. My question was completely ignored. The mechanic that replaced the gearbox bearings and welded the encasing stipulated that this was caused by something hitting the bottom of my car. I submitted the invoice of R 6 300, photos of the road, WhatsApp’s on our plot group of all the complaints about the road and their car damage etc. I reached out to Hello Peter as I was so dumbfounded by the reaction of PSG. Suddenly I was contacted by PSG to supply additional information. I could give a photo or the bearings but not the welded encasing as someone on the plot group suggested I claim from the insurance, as they did. But an assessor was sent to check the car. He took all of 5 minutes to make a call. Didn’t bother to get under the car to take photos. The mechanic said he would clearly have seen the welding on the encasing. Not I or the mechanic was contacted after the assessor had been to check the car. I heard nothing. So, I followed up and was told they are waiting for photos from the mechanic of the welded encasing. What purpose does the assessor play if he just stands looking at the car and then leaves again? I was very unhappy by once again the very poor service. Eventually I was told, after I followed up at least twice that the assessor was submitting his report. Again, I followed up and was told it could take 8 days for the result. Now having worked in corporate for many years, had my own business and was involved with sales I have seen that when a customer/ client is so unhappy we pulled out all the stops and expedited the issue to have it resolved as soon as possible to avoid negativity that could be reflected on us. It appears that PSG have become too complacent perhaps due to so many complaints. It’s the 23rd of February and I still have had no joy except an email stating the following “We are still awaiting feedback from the insurer regarding the rejection letter referred to them for approval, and this has unfortunately prolonged the process.”. I immediately responded at 9:58 am this morning asking what rejection letter they were talking about and received no response. Needless to say, I am shopping around for an alternate insurance company and would like to warn anyone to beware of PSG INSURE. I’ve wasted so much time on this. I am 61 years old and have submitted exactly 3 claims in my entire life, only 1 being a car claim over 20 years ago. Thank you, Hello Peter, for this platform or no one would be the wiser.
Helpful (0)
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Nicolene F
1 reviews | Active since Jan 2020
23 Feb 2026, 11:01
BEWARE OF PSG INSURE !!!
STAY AWAY FROM PSG INSURE!!! Customer care is non-existent. What a disappointment. To condense a painfully tedious experience I submitted a claim for repairs to my gearbox driving on our dreadful dirt roads after the torrential rain we had in Polokwane, Limpopo. My insurance contract states “LOSS OR DAMAGE TO THE INSURED PROPERTY ANYWHERE IS THE WORLD, CAUSED BY ANY ACCIDENT OR MISFORTUNE NOT EXCLUDED. I sent an email to PSG asking how to submit a claim in the 27th of January 2026. Off the bat I was told the damage would not be paid out as I was not involved in an accident. I proceeded to ask what their definition of a misfortune is as nowhere does the contract specify this and gearbox damage due to driving on our almost undriveable road I would classify as a misfortune. There is no other way for us to get to work and back home again. My question was completely ignored. The mechanic that replaced the gearbox bearings and welded the encasing stipulated that this was caused by something hitting the bottom of my car. I submitted the invoice of R 6 300, photos of the road, WhatsApp’s on our plot group of all the complaints about the road and their car damage etc. I reached out to Hello Peter as I was so dumbfounded by the reaction of PSG. Suddenly I was contacted by PSG to supply additional information. I could give a photo or the bearings but not the welded encasing as someone on the plot group suggested I claim from the insurance, as they did. But an assessor was sent to check the car. He took all of 5 minutes to make a call. Didn’t bother to get under the car to take photos. The mechanic said he would clearly have seen the welding on the encasing. Not I or the mechanic was contacted after the assessor had been to check the car. I heard nothing. So, I followed up and was told they are waiting for photos from the mechanic of the welded encasing. What purpose does the assessor play if he just stands looking at the car and then leaves again? I was very unhappy by once again the very poor service. Eventually I was told, after I followed up at least twice that the assessor was submitting his report. Again, I followed up and was told it could take 8 days for the result. Now having worked in corporate for many years, had my own business and was involved with sales I have seen that when a customer/ client is so unhappy we pulled out all the stops and expedited the issue to have it resolved as soon as possible to avoid negativity that could be reflected on us. It appears that PSG have become too complacent perhaps due to so many complaints. It’s the 23rd of February and I still have had no joy except an email stating the following “We are still awaiting feedback from the insurer regarding the rejection letter referred to them for approval, and this has unfortunately prolonged the process.”. I immediately responded at 9:58 am this morning asking what rejection letter they were talking about and received no response. Needless to say, I am shopping around for an alternate insurance company and would like to warn anyone to beware of PSG INSURE. I’ve wasted so much time on this. I am 61 years old and have submitted exactly 3 claims in my entire life, only 1 being a car claim over 20 years ago. Thank you, Hello Peter, for this platform or no one would be the wiser.
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Replies (0)RT
Raymond T
1 reviews | Active since Jan 2020
13 Feb 2026, 06:32
Roberts and Refusal of PSG to pay my Insure House Hold Items
I submitted a claim for my house items for about R900 000 in August 2022 when my house burned down. I was asked to list all the damaged goods and the extent either by fire or water and go and get three quotation for each item. I did this and submitted quotations to PSG. They appointed a forensic private investigator who demanded that I must look at each item one by one take photos and determine the extent of the damages, I refused as this was their job and they eventually did that and claim that I am deficult. In their report to PSG they claim that I am difficult to cooperate and I am deceptive about the fire incident. I ask them to conduct poligraph test and they never rep****. After back and forth having gone to ombudsman PSG came back and say they will only pay about R200 000. I decline that asking reasons for this amount, they never rep**** other they said to me I must submit proof of purchased items for the fire in 2010. I told them no one told me to keep proof and I no longer had most of them. They then declined the claim on the basis of insufficient information. I told them the insurance is a quantum not listed items. During the claim process one of the salvaging agencies (Pieter Zeeman <PieterZ@xtnd.co.za> ) sent me an email that they have been instructed by PSG to salvage all electrical items to be tested and write damage report. I ask my PSG broker Mr Corne Venter and send me confirmation email to release the items. Now PSG is denying having instructed the salvage company. Now my items are lost.
Helpful (0)
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Raymond T
1 reviews | Active since Jan 2020
13 Feb 2026, 06:32
Roberts and Refusal of PSG to pay my Insure House Hold Items
I submitted a claim for my house items for about R900 000 in August 2022 when my house burned down. I was asked to list all the damaged goods and the extent either by fire or water and go and get three quotation for each item. I did this and submitted quotations to PSG. They appointed a forensic private investigator who demanded that I must look at each item one by one take photos and determine the extent of the damages, I refused as this was their job and they eventually did that and claim that I am deficult. In their report to PSG they claim that I am difficult to cooperate and I am deceptive about the fire incident. I ask them to conduct poligraph test and they never rep****. After back and forth having gone to ombudsman PSG came back and say they will only pay about R200 000. I decline that asking reasons for this amount, they never rep**** other they said to me I must submit proof of purchased items for the fire in 2010. I told them no one told me to keep proof and I no longer had most of them. They then declined the claim on the basis of insufficient information. I told them the insurance is a quantum not listed items. During the claim process one of the salvaging agencies (Pieter Zeeman <PieterZ@xtnd.co.za> ) sent me an email that they have been instructed by PSG to salvage all electrical items to be tested and write damage report. I ask my PSG broker Mr Corne Venter and send me confirmation email to release the items. Now PSG is denying having instructed the salvage company. Now my items are lost.
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Replies (0)NF
Nicolene F
1 reviews | Active since Jan 2020
28 Jan 2026, 22:15
You cannot rely on PSG Insure !!!
I am very disappointed with PSG Insure. I pay R1200 per month. I haven't had any kind of motor claim in over 20 years. I'm wondering if insurance isn't just a **** of sorts. We live on a plot and with the extreme rain the dirt road eroded so badly it was just holes and rock everywhere. The one and only alternate, round about route is even worse. In the process of driving to work and back every day my gearbox got damaged. The quote R6300. So I wanted to submit a claim. I was told I cant as it has to be an accident that damages the car. The policy states accidents and misfortune is not excluded. Now if my damaged gearbos is not a misfortune, as per dictionary meaning bad luck, disaster, mischance, mishap etc. When i asked the broker then what does misfortune mean and where in the policy does it disclose what misfortune means I never even got a response. I have the quote from the mechanic stating cause of damage, photos of the road, numerous WhatsApp's from others on the plot group whose cars are also damaged but.......this CANNOT BE A CLAIM. This is absolutely ridiculous. Must I first put my life at risk and have an accident due to the damaged gearbox for PSG Insure to pay a claim? Shame on you. Ill take this as far as I have to and am definitely looking for another insurance company.
Helpful (0)
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Nicolene F
1 reviews | Active since Jan 2020
28 Jan 2026, 22:15
You cannot rely on PSG Insure !!!
I am very disappointed with PSG Insure. I pay R1200 per month. I haven't had any kind of motor claim in over 20 years. I'm wondering if insurance isn't just a **** of sorts. We live on a plot and with the extreme rain the dirt road eroded so badly it was just holes and rock everywhere. The one and only alternate, round about route is even worse. In the process of driving to work and back every day my gearbox got damaged. The quote R6300. So I wanted to submit a claim. I was told I cant as it has to be an accident that damages the car. The policy states accidents and misfortune is not excluded. Now if my damaged gearbos is not a misfortune, as per dictionary meaning bad luck, disaster, mischance, mishap etc. When i asked the broker then what does misfortune mean and where in the policy does it disclose what misfortune means I never even got a response. I have the quote from the mechanic stating cause of damage, photos of the road, numerous WhatsApp's from others on the plot group whose cars are also damaged but.......this CANNOT BE A CLAIM. This is absolutely ridiculous. Must I first put my life at risk and have an accident due to the damaged gearbox for PSG Insure to pay a claim? Shame on you. Ill take this as far as I have to and am definitely looking for another insurance company.
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Replies (0)MS
Mohamad S
1 reviews | Active since Jan 2020
23 Jan 2026, 10:16
Disillusioned
I have been insured with PSG for a number of years. My broker recently retired, and i needed to submit claims on a vehicle. Everything went well, until i was advised yesterday that the rental vehicle is a manual. Strange thing is that the vehicle that is undergoing repairs is an automatic, and i have two regular drivers listed on the vehicle, both are automatic license holders. Previously we registered a claim on the same vehicle in 2018, when someone side swiped my wife, who drives this particular vehicle, we received an automatic vehicle from the car rental company. I am told by my insurer that we must have arranged for the upgrade in 2018, however we only collected the rental, and did not request to upgrade. Thereafter at some point i added added my daughter as a driver of the same vehicle and I remember requesting the broker to ensure that a automatic vehicle is used should claims occur, but i cannot find any written evidence, as it was done on the phone. Knowing my daughter will be using the vehicle occasionally, i explicitly requested that my policy is amended to include automatic, (like any dad will ensure for the safety and convenience of their children). Now with my current claim, i am told i am insured for a manual vehicle, obviously this makes no sense. Especially as i know what i requested from my broker. So the usual response to be expected is, Sir but did you check your policy, yes i get it. So heres the lesson in all this, as much as we trust brokers, Always check your policy to ensure that what you request, is actually included. I have now requested the person dealing with my claim to assess whether they can motivate to have an automatic vehicle issued when i book the vehicle in for repairs. If not, then i must pay an additional R4500 for the upgrade to an automatic... I am hopeful that this has a positive outcome as i really dont like switching service providers especially after years of acceptable service and claims being honored.
Helpful (0)
|Replies (0)MS
Mohamad S
1 reviews | Active since Jan 2020
23 Jan 2026, 10:16
Disillusioned
I have been insured with PSG for a number of years. My broker recently retired, and i needed to submit claims on a vehicle. Everything went well, until i was advised yesterday that the rental vehicle is a manual. Strange thing is that the vehicle that is undergoing repairs is an automatic, and i have two regular drivers listed on the vehicle, both are automatic license holders. Previously we registered a claim on the same vehicle in 2018, when someone side swiped my wife, who drives this particular vehicle, we received an automatic vehicle from the car rental company. I am told by my insurer that we must have arranged for the upgrade in 2018, however we only collected the rental, and did not request to upgrade. Thereafter at some point i added added my daughter as a driver of the same vehicle and I remember requesting the broker to ensure that a automatic vehicle is used should claims occur, but i cannot find any written evidence, as it was done on the phone. Knowing my daughter will be using the vehicle occasionally, i explicitly requested that my policy is amended to include automatic, (like any dad will ensure for the safety and convenience of their children). Now with my current claim, i am told i am insured for a manual vehicle, obviously this makes no sense. Especially as i know what i requested from my broker. So the usual response to be expected is, Sir but did you check your policy, yes i get it. So heres the lesson in all this, as much as we trust brokers, Always check your policy to ensure that what you request, is actually included. I have now requested the person dealing with my claim to assess whether they can motivate to have an automatic vehicle issued when i book the vehicle in for repairs. If not, then i must pay an additional R4500 for the upgrade to an automatic... I am hopeful that this has a positive outcome as i really dont like switching service providers especially after years of acceptable service and claims being honored.
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Replies (0)AA
Annatjie A
1 reviews | Active since Jan 2020
21 Jan 2026, 11:33
Jolanda Relling PSG Consult Welkom Checkers Center
Jolanda Relling at PSG in Welkom Checkers center, is a disgraceful disaster. She is never in her office (reception always says she's gone to Checkers... 🤔), she NEVER phones back and she doesn't read her emails. Whenever we eventually get hold of her after phoning several times, or even days after, she hasn't even read the email yet. Is the company aware of her working there? Is she actually employed by or associated with PSG? We've never dealt with something like this. The incompetence is UNREAL! She's supposed to be dealing with a very simple and straight forward matter but it seems like it's overwhelming her to such an extent that she's continuously wasting work hours apparently strolling around in Checkers while frustrating clients who need their insurances dealt with. Matters are delayed by weeks due to her gross negligence towards clients. Could someone maybe see if she's okay and if she still knows she's working at PSG?
Helpful (0)
|Replies (0)AA
Annatjie A
1 reviews | Active since Jan 2020
21 Jan 2026, 11:33
Jolanda Relling PSG Consult Welkom Checkers Center
Jolanda Relling at PSG in Welkom Checkers center, is a disgraceful disaster. She is never in her office (reception always says she's gone to Checkers... 🤔), she NEVER phones back and she doesn't read her emails. Whenever we eventually get hold of her after phoning several times, or even days after, she hasn't even read the email yet. Is the company aware of her working there? Is she actually employed by or associated with PSG? We've never dealt with something like this. The incompetence is UNREAL! She's supposed to be dealing with a very simple and straight forward matter but it seems like it's overwhelming her to such an extent that she's continuously wasting work hours apparently strolling around in Checkers while frustrating clients who need their insurances dealt with. Matters are delayed by weeks due to her gross negligence towards clients. Could someone maybe see if she's okay and if she still knows she's working at PSG?
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Replies (0)