Disillusioned

I have been insured with PSG for a number of years. My broker recently retired, and i needed to submit claims on a vehicle. Everything went well, until i was advised yesterday that the rental vehicle is a manual. Strange thing is that the vehicle that is undergoing repairs is an automatic, and i have two regular drivers listed on the vehicle, both are automatic license holders. Previously we registered a claim on the same vehicle in 2018, when someone side swiped my wife, who drives this particular vehicle, we received an automatic vehicle from the car rental company. I am told by my insurer that we must have arranged for the upgrade in 2018, however we only collected the rental, and did not request to upgrade. Thereafter at some point i added added my daughter as a driver of the same vehicle and I remember requesting the broker to ensure that a automatic vehicle is used should claims occur, but i cannot find any written evidence, as it was done on the phone. Knowing my daughter will be using the vehicle occasionally, i explicitly requested that my policy is amended to include automatic, (like any dad will ensure for the safety and convenience of their children). Now with my current claim, i am told i am insured for a manual vehicle, obviously this makes no sense. Especially as i know what i requested from my broker. So the usual response to be expected is, Sir but did you check your policy, yes i get it. So heres the lesson in all this, as much as we trust brokers, Always check your policy to ensure that what you request, is actually included. I have now requested the person dealing with my claim to assess whether they can motivate to have an automatic vehicle issued when i book the vehicle in for repairs. If not, then i must pay an additional R4500 for the upgrade to an automatic... I am hopeful that this has a positive outcome as i really dont like switching service providers especially after years of acceptable service and claims being honored.