Review ofPSG Insure
PSG Insure
2|32 reviews
Responds in 41 hours 40 min
NF
Nicolene F
1 reviews | Active since Member
28 Jan 2026, 22:15
You cannot rely on PSG Insure !!!
I am very disappointed with PSG Insure. I pay R1200 per month. I haven't had any kind of motor claim in over 20 years. I'm wondering if insurance isn't just a **** of sorts. We live on a plot and with the extreme rain the dirt road eroded so badly it was just holes and rock everywhere. The one and only alternate, round about route is even worse. In the process of driving to work and back every day my gearbox got damaged. The quote R6300. So I wanted to submit a claim. I was told I cant as it has to be an accident that damages the car. The policy states accidents and misfortune is not excluded. Now if my damaged gearbos is not a misfortune, as per dictionary meaning bad luck, disaster, mischance, mishap etc. When i asked the broker then what does misfortune mean and where in the policy does it disclose what misfortune means I never even got a response. I have the quote from the mechanic stating cause of damage, photos of the road, numerous WhatsApp's from others on the plot group whose cars are also damaged but.......this CANNOT BE A CLAIM. This is absolutely ridiculous. Must I first put my life at risk and have an accident due to the damaged gearbox for PSG Insure to pay a claim? Shame on you. Ill take this as far as I have to and am definitely looking for another insurance company.
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Replies (112)PSG Insure's replyOfficial
29 Jan 2026, 07:13Hi Nicolene. We apologise for the poor service you have received thus far. Please send us your policy number as we would like to launch an investigation of this matter. Regards, PSG Insure.
Best regards,
PSG Insure's reply29 Jan 2026, 07:13
Official
Hi Nicolene. We apologise for the poor service you have received thus far. Please send us your policy number as we would like to launch an investigation of this matter. Regards, PSG Insure.
Best regards,
NF
Nicolene F's updateReviewer Update
29 Jan 2026, 13:23Hello, thank you for your response . The policy number is PSGSP3228279. In the meantime I have been contacted by the insurance and have sent all I can to them relating to the damage. What makes my blood boil is they're so very quick to take my money but when claiming it's a major issue. As I told them, check my claims record. I'm 61, driving since I was 20 and I've had three insurance claims in all that time and only one for an accident. The others were one our house flooded when we had torrential rain and my carpets got soaked and had to be replaced. The other I was broken into. I lived in a complex. My windows were smashed and alot was stolen I tried to claim for my jewelry stolen.
Regards
Regards
NF
Nicolene F's update29 Jan 2026, 13:23
Reviewer Update
Hello, thank you for your response . The policy number is PSGSP3228279. In the meantime I have been contacted by the insurance and have sent all I can to them relating to the damage. What makes my blood boil is they're so very quick to take my money but when claiming it's a major issue. As I told them, check my claims record. I'm 61, driving since I was 20 and I've had three insurance claims in all that time and only one for an accident. The others were one our house flooded when we had torrential rain and my carpets got soaked and had to be replaced. The other I was broken into. I lived in a complex. My windows were smashed and alot was stolen I tried to claim for my jewelry stolen.
Regards
Regards