Pulse Tiles Berea

Horrible service. I bought a Gerbrit toilet seat for about R1600. It came damaged at the hinges. Wen asked to replace the item the blatantly refused saying i signed for the order and they cannot do anything. I called Gerbrit directly and they told me its up to the manager at Pulse to decide. I still went to their customer services and they said its against their policy to exchange and we were supposed to open the sealed items at the warehouse and check. I bought goods on that day for over R18000 and they still refused to change the one seat and my bathroom is incomplete. They js care abt their sales not the customer.