Wolves of Ramsey avenue

UNLAWFUL BUSINESS PRACTICE!!!

I designed a bathroom together with my plumber on 3rd of February . We settled on a price and duties he would fulfil. One of those duties was to supply and install waterproofing. I purchased goods at Pulse Tiles Overport a week after the plumber installed new pipes. A week later (after my room emptied) I noticed that I have unused goods such as waterproofing and 4 other items that I haven’t asked for.

I went to pulse tiles to get a “credit note” (which is a rigmarole on its own merit as you have to drive back and fourth to and from dispatch to showroom). I declined to take more items as my bathroom is complete and asked for a refund. The manager Emam Gany advised me that they have policies and don’t do refunds. And I advised Emam that the salesman Alton Munsami added items to my quote without my consent which is what I’m returning. Although they have “policies” that are contrary to the consumer protection act i told Emam I have no intention of returning items for my own money back, I’m returning the items because I haven’t requested them, maybe Alton was uncertain?. He continued to defend his “no return policy” to which I have elaborated to Emam that by adding items to my quote without my consent is fraud ! His reaction was to stand up, stick his face in mine asking “what you going to do about it !” . I was so confused, I didn’t know if this elderly man was trying to square off with me or threaten me?. He eventually went lengths trying to mitigate the point on fraud. Contacting the salesman Alton via telecom to which he responded “You did ask for waterproofing” and “check the cameras and see”. Emam handed me the phone and I asked Elton if I had specifically asked for waterproofing to which he responded “I don’t know, I don’t remember, it was a long time ago” .

After an awkward and embarrassing wait I was refunded (a good few rands short) but I was not willing to wait to give anyone a math lesson on two items.

Although this compliant construct is around fraud. There are other factors that I would refrain from Pulse Tiles Overport such as :-

- No money refund (irrespective of they own 7 day return policy) (against consumer protection act) - They credit note business structure ( you have to store the items you wish to exchange once you’re ready to exchange it) - Service (I requested a product from Emam I intended buying at a competitor. I thought pulse would appreciate my loyalty. He sent me an invoice. I have reminded him on two occasions at the showroom to which he responded “I’ll call you in half an hour”. 8 days later contacted the competitor and got product within one business day.