Bad service from Puma

I am writing to formally express my dissatisfaction regarding the delivery of my Puma order 2700331925.

I was initially promised delivery on Monday, 05 January 2026. On Tuesday, 06 January, I was contacted by the courier company and informed that the parcel would be delivered on Wednesday, 07 January. Later that same day, I received yet another confirmation stating that delivery would take place today. This morning, I received the following SMS indicating that the order was out for delivery today with the assigned driver. Unfortunately, despite these repeated confirmations and messages, no delivery has taken place. Since Monday, I have continuously received empty promises with no successful delivery.

Due to this ongoing poor experience and the lack of reliable communication from both Puma and the courier company, I no longer wish to receive this order. I kindly request a full refund and confirmation that the delivery has been cancelled. Please advise on the refund process and confirm when I can expect the amount to be credited back to my account. I trust that this matter will be handled with urgency.