PL
PATRICIA L
Active since Feb 2013
52
Reviews
0
Industries
Reviews
52 reviews2 months ago
BAD SERVICE
I am writing to formally lodge a complaint regarding my recent experience at Edgars – Kollonade Mall I visited the store to request a refund for items that were purchased online using Payflex as my payment method. However, I was informed by the store staff that they are unable to process a refund or even a refund back to Payflex due to there being “no arrangement” in place. Instead, I was told that I could only receive an Edgars gift card. I raised my concern in-store that this solution is not acceptable. If the original payment was made via Payflex, I do not understand why the refund cannot be processed back to the original method of payment or even cash refund. Accepting a gift card would still leave me responsible for paying Payflex for goods I have returned, which is both unfair and unreasonable. I would like clarity on the following: 1. Why can the refund not be processed back to Payflex, which was the original method of payment or even a cash refund done as I have the receipt? 2. Why is a gift card being offered as the only option when I am entitled to a refund? 3. How is it acceptable for a customer to continue paying Payflex for returned goods? I am extremely dissatisfied with this experience. As a customer of Edgars, I expected refunds to be processed back to the original method of payment or cash refund especially for online purchases. Please advise urgently on how this matter will be resolved, as I require a proper refund and not a gift card. I look forward to your prompt response.
0 replies
2 months ago
BAD SERVICE
Dear Nando’s Customer Care Team, I am writing to formally express my dissatisfaction regarding the lack of feedback on a complaint I lodged on Saturday, 14 February 2026, concerning my experience at Nando's Montana. The matter was reported to Customer Care and subsequently escalated to Rinah. However, to date, I have not received any response, update, or acknowledgement regarding the status of my complaint. It is now several days later, and the absence of communication is both disappointing and unacceptable. As a customer, I expected a higher standard of service and professionalism, particularly after the issue was formally escalated. Effective customer service includes timely feedback and resolution, which unfortunately has not been the case. I kindly request urgent feedback regarding this matter, including an update on the investigation and the steps being taken to resolve my complaint. I look forward to your prompt response.
106 replies
2 months ago
BAD SERVICE
I am writing to formally lodge a serious complaint regarding the service I received from Nissan Gezina, as well as the lack of follow-up from Nissan South Africa after I reported the matter. On Monday, I contacted Nissan South Africa on 012 529 6000 and spoke to Prince to log a complaint against Nissan Gezina. I was informed that I would receive a reference number for my complaint; however, to date, I have not received any reference number, nor has anyone from Nissan Gezina contacted me regarding the matter. My concern relates to a service recently performed on my vehicle at Nissan Gezina. One day after collecting my vehicle from the dealership, the dashboard displayed a warning message: “Check Anti-Pollution System.” This issue arose immediately after the service. On Friday afternoon, when the warning appeared, I contacted the dealership and spoke to the Workshop Manager. Unfortunately, I was met with an extremely rude response and was told that they are not liable for any faults that occur after a vehicle has been serviced. I find this response unacceptable. When a vehicle is booked in for a service—particularly when the customer has indicated upcoming long-distance travel (in my case, a 400 km trip)—it is reasonable to expect that the vehicle will be thoroughly inspected and that any existing or potential faults will be identified and communicated. The warning appeared almost immediately after the service, which raises serious concerns about the quality of the inspection and work performed. As a working professional, I cannot afford to take additional time off to resolve an issue that arose immediately after the dealership serviced my vehicle. I therefore formally request the following: 1. That Nissan Gezina arrange to collect my vehicle for inspection and return it to me once the issue has been properly resolved. 2. Alternatively, that I be refunded for the service, as the dealership failed to deliver the standard of service reasonably expected. I trust that this matter will be treated with the urgency and seriousness it deserves. I would appreciate prompt feedback for my complaint.
106 replies
3 months ago
Bad service from Puma
I am writing to formally express my dissatisfaction regarding the delivery of my Puma order 2700331925. I was initially promised delivery on Monday, 05 January 2026. On Tuesday, 06 January, I was contacted by the courier company and informed that the parcel would be delivered on Wednesday, 07 January. Later that same day, I received yet another confirmation stating that delivery would take place today. This morning, I received the following SMS indicating that the order was out for delivery today with the assigned driver. Unfortunately, despite these repeated confirmations and messages, no delivery has taken place. Since Monday, I have continuously received empty promises with no successful delivery. Due to this ongoing poor experience and the lack of reliable communication from both Puma and the courier company, I no longer wish to receive this order. I kindly request a full refund and confirmation that the delivery has been cancelled. Please advise on the refund process and confirm when I can expect the amount to be credited back to my account. I trust that this matter will be handled with urgency.
0 replies
4 months ago
BAD SERVICE EXPERIENCE
Good day I would like to formally express my disappointment regarding the service I received at Clicks Thorntree in Soshanguve. On Monday, later in the day, I visited the store and experienced poor service as I was sent from one till to another without any clear explanation. Today, I returned, and unfortunately the situation was even worse. There were only two cashiers at the tills, with one assisting cash-only customers. The queue was extremely long, and honestly, very few people still carry cash nowadays. I approached the manager for assistance, but she brushed me off without offering any formal apology, which left me feeling disrespected and undervalued as a customer. Why are customers being treated this way, especially during month-end and Black Friday week, when the store should be adequately staffed? This level of service is unacceptable, and I am sincerely disappointed. I hope this matter will be addressed urgently
0 replies
5 months ago
DELIVERY REFUSED TO BE DONE
Good Day I am writing to formally lodge a complaint regarding the failed delivery attempt for my order. The driver refused to get out of the vehicle, claiming that my delivery address is “not secure.” This is completely unacceptable, as all my deliveries from Bash have always been made to this exact same address without any issues. I refuse to accept this explanation. The failure occurred solely because the driver did not want to exit the vehicle, not due to any legitimate safety concern. I expect my delivery to be completed today, as originally scheduled on sms Please treat this matter with urgency. If this issue is not resolved immediately, I will have no choice but to escalate it further.
0 replies
5 months ago
delivery refused to be done
Good Day I am writing to formally lodge a complaint regarding the failed delivery attempt for my order. The driver refused to get out of the vehicle, claiming that my delivery address is “not secure.” This is completely unacceptable, as all my deliveries from Bash have always been made to this exact same address without any issues. I refuse to accept this explanation. The failure occurred solely because the driver did not want to exit the vehicle, not due to any legitimate safety concern. I expect my delivery to be completed today, as originally scheduled on sms Please treat this matter with urgency. If this issue is not resolved immediately, I will have no choice but to escalate it further.
0 replies
5 months ago
DELIVERY REFUSED TO BE DONE
Good Day I am writing to formally lodge a complaint regarding the failed delivery attempt for my order. The driver refused to get out of the vehicle, claiming that my delivery address is “not secure.” This is completely unacceptable, as all my deliveries from Bash have always been made to this exact same address without any issues. I refuse to accept this explanation. The failure occurred solely because the driver did not want to exit the vehicle, not due to any legitimate safety concern. I expect my delivery to be completed today, as originally scheduled on sms Please treat this matter with urgency. If this issue is not resolved immediately, I will have no choice but to escalate it further.
0 replies
5 months ago
DELIVERY REFUSED TO BE DONE
Good Day I am writing to formally lodge a complaint regarding the failed delivery attempt for my order. The driver refused to get out of the vehicle, claiming that my delivery address is “not secure.” This is completely unacceptable, as all my deliveries from Bash have always been made to this exact same address without any issues. I refuse to accept this explanation. The failure occurred solely because the driver did not want to exit the vehicle, not due to any legitimate safety concern. I expect my delivery to be completed today, as originally scheduled on sms Please treat this matter with urgency. If this issue is not resolved immediately, I will have no choice but to escalate it further.
0 replies
10 months ago
BAD CUSTOMER SERVICE
I went to Exact store in Kolonnade Mall,I just wanted do a exchange because the item bought was a birthday present,the swing tag was there everything was in order.I told them that since I dont harve a receipts I only wanna change the size Can you please explain this situation as i congù8 so disappointed because i don't need money I nenly to exchange..NOTHING ELSE
0 replies
Review Distribution
5 Star
2 (3.8461538461538463%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
8 (15.384615384615385%)
1 Star
42 (80.76923076923077%)