Huge dissatisfaction.

This is a COMPLAINT I've also expressed to them due to the level of dissatisfaction

With my issue today, I am hoping it's a minor misunderstanding and that I simply spoke to an inexperienced manager.

On the 3rd Sep 2024, I had received an email from Punt Casino, stating ["don't miss out on the chance to win FREE MONEY on Big Cat Links - you've got 30 Free Spins to unleash some of the wildest features you can imagine!"]. And with that I was given a Coupon Code "WILDCAT30.

Now, I ALWAYS look out for such emails as I'm completely unemployed and have No money even to feed my kids.

When I saw your email it was on the Sept. 09, and I redeemed that coupon at 02:14 pm sane day.

With the winnings that I received, I played for 2 days, and wagered through over R900. And made over R800 withdrawable amount.

I requested the funds on the Sept. 11, 03:10 pm, and with that the money then was removed from Withdrawable Amount to Pending Transactions.

Today when I logged in I noticed 3 transactions as follows - Sept. 12, 04:52 am Wire Transfer Withdrawal denied - Sept. 12, 04:52 am Manager Withdrawal requested - Sept. 12, 04:52 am Manager Withdrawal approved

So I decided to go online and chat to one of your agents. And I was only going on live chat to check how long it will take for the money to reflect on my bank account. And to my surprise I go on live with a manager named ALORA ZURI.

Who informed me first hand that I am not going to get the money I won because I was playing with too many free spins in a raw, so the managers decided to take the money that I won.

Now I asked hew why because I was playing from FREE SPINS which I received from PUNT CASINO without even asking for them. Why would you do that?