Puresplash Pools
4|4 reviews
RS
Ryan S
1 reviews | Active since Member
06 Jan 2023, 13:08
Got nothing in return for what i paid but an incomplete hole in the ground.
Accepted his quote on 7 Nov 22 and paid the deposit shortly after. I was asked for additional money a few weeks later as he had cashflow problems, the project wasnt anywhere near completion so i was obliged to give him more money hoping he would finish up. 2 months later i still had an incomplete hole in the ground and a yard full of rubble which i eventually had to get removed myself. I got no pump, filter, plumbing or electrical materials and havent heard from him since 21 Dec. Luckily i had to pay the pool manufacturer directly otherwise he would probably have run off with that as well. I took years to save up for a pool and Nick took it all from me with nothing in return but an incomplete hole in the ground. Please beware.
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Replies (396)Puresplash Pools's replyOfficial
06 Jan 2023, 20:43Good day Ryan, thanks for the review. However please remember that as agreed the project started off with levelling the ground as requested. We also had to wait about 2 weeks for the pool to be delivered and a few days that we had to wait for the HOA to approve the plans. The other issue was that the Ground was extremely hard which you already knew. The amount of rubble that came out costed almost twice as the quoted which am sure you calculated as well, regardless of all these challenges we never requested any more amounts than that which was quoted. We DID NOT RUN WITH YOUR HARD EARNED MONEY, YOU KICKED THE GUYS OFF SITE BECAUSE THE WATER DELIVERY WAS LATE. We run an honest business and were dedicated to complete your pool, spaming our pages with negative reviews and misinformation is not going to solve anything.
Best regards,
Puresplash Pools's reply06 Jan 2023, 20:43
Official
Good day Ryan, thanks for the review. However please remember that as agreed the project started off with levelling the ground as requested. We also had to wait about 2 weeks for the pool to be delivered and a few days that we had to wait for the HOA to approve the plans. The other issue was that the Ground was extremely hard which you already knew. The amount of rubble that came out costed almost twice as the quoted which am sure you calculated as well, regardless of all these challenges we never requested any more amounts than that which was quoted. We DID NOT RUN WITH YOUR HARD EARNED MONEY, YOU KICKED THE GUYS OFF SITE BECAUSE THE WATER DELIVERY WAS LATE. We run an honest business and were dedicated to complete your pool, spaming our pages with negative reviews and misinformation is not going to solve anything.
Best regards,
RS
Ryan S's updateReviewer Update
06 Jan 2023, 22:14Nick, I am merely informing others to be aware so that they do not experience what I have, nobody deserves that. I do know what the rubble costs because I paid for it. I also had to PAY AGAIN for a filter, pump, sand, cement, pipes, fittings, coping, electrical and much more ...which I had already paid you for as per your quote, but did not receive.
Yes I do know the ground was hard because I told you it was hard. I gave you a pick to test it so that you could quote accordingly, you insisted that it was fine.
I did not kick anyone off site, you told me you were in a "terrible accident" which is why you could not meet your guys on site that day when they were 'waiting for water' .. according to them you said you had a flat tyre.
The shell had to eventually be removed again by the way, because the bottom was resting on hard chunks of clay rocks with no back filled sand to rest on. There was no sand or cement on site either but you were waiting for the water truck to fill a pool which was not even straight or level.
The company who came in had to widen the hole and make it deeper in order to fit properly.
I can back my "misinformation" with evidence Nick. Are you able to do the same, trying to portray me as an unreasonable client. I have every right to be disgruntled and you know that very well. I have nothing to gain by giving you a bad review. If you ran an honest business then you would not have taken my money and avoided me. You made absolutely no effort to contact me to discuss anything, where's the honesty in that? I am surprised you responded here as I thought you had vanished.
All I aim to achieve by posting this review is to make others aware so that they too don't lose their hard earned money as you rightfully say.
You have always had the option to contact me to make this right but that you will only do if you truly run an honest business.
Yes I do know the ground was hard because I told you it was hard. I gave you a pick to test it so that you could quote accordingly, you insisted that it was fine.
I did not kick anyone off site, you told me you were in a "terrible accident" which is why you could not meet your guys on site that day when they were 'waiting for water' .. according to them you said you had a flat tyre.
The shell had to eventually be removed again by the way, because the bottom was resting on hard chunks of clay rocks with no back filled sand to rest on. There was no sand or cement on site either but you were waiting for the water truck to fill a pool which was not even straight or level.
The company who came in had to widen the hole and make it deeper in order to fit properly.
I can back my "misinformation" with evidence Nick. Are you able to do the same, trying to portray me as an unreasonable client. I have every right to be disgruntled and you know that very well. I have nothing to gain by giving you a bad review. If you ran an honest business then you would not have taken my money and avoided me. You made absolutely no effort to contact me to discuss anything, where's the honesty in that? I am surprised you responded here as I thought you had vanished.
All I aim to achieve by posting this review is to make others aware so that they too don't lose their hard earned money as you rightfully say.
You have always had the option to contact me to make this right but that you will only do if you truly run an honest business.
RS
Ryan S's update06 Jan 2023, 22:14
Reviewer Update
Nick, I am merely informing others to be aware so that they do not experience what I have, nobody deserves that. I do know what the rubble costs because I paid for it. I also had to PAY AGAIN for a filter, pump, sand, cement, pipes, fittings, coping, electrical and much more ...which I had already paid you for as per your quote, but did not receive.
Yes I do know the ground was hard because I told you it was hard. I gave you a pick to test it so that you could quote accordingly, you insisted that it was fine.
I did not kick anyone off site, you told me you were in a "terrible accident" which is why you could not meet your guys on site that day when they were 'waiting for water' .. according to them you said you had a flat tyre.
The shell had to eventually be removed again by the way, because the bottom was resting on hard chunks of clay rocks with no back filled sand to rest on. There was no sand or cement on site either but you were waiting for the water truck to fill a pool which was not even straight or level.
The company who came in had to widen the hole and make it deeper in order to fit properly.
I can back my "misinformation" with evidence Nick. Are you able to do the same, trying to portray me as an unreasonable client. I have every right to be disgruntled and you know that very well. I have nothing to gain by giving you a bad review. If you ran an honest business then you would not have taken my money and avoided me. You made absolutely no effort to contact me to discuss anything, where's the honesty in that? I am surprised you responded here as I thought you had vanished.
All I aim to achieve by posting this review is to make others aware so that they too don't lose their hard earned money as you rightfully say.
You have always had the option to contact me to make this right but that you will only do if you truly run an honest business.
Yes I do know the ground was hard because I told you it was hard. I gave you a pick to test it so that you could quote accordingly, you insisted that it was fine.
I did not kick anyone off site, you told me you were in a "terrible accident" which is why you could not meet your guys on site that day when they were 'waiting for water' .. according to them you said you had a flat tyre.
The shell had to eventually be removed again by the way, because the bottom was resting on hard chunks of clay rocks with no back filled sand to rest on. There was no sand or cement on site either but you were waiting for the water truck to fill a pool which was not even straight or level.
The company who came in had to widen the hole and make it deeper in order to fit properly.
I can back my "misinformation" with evidence Nick. Are you able to do the same, trying to portray me as an unreasonable client. I have every right to be disgruntled and you know that very well. I have nothing to gain by giving you a bad review. If you ran an honest business then you would not have taken my money and avoided me. You made absolutely no effort to contact me to discuss anything, where's the honesty in that? I am surprised you responded here as I thought you had vanished.
All I aim to achieve by posting this review is to make others aware so that they too don't lose their hard earned money as you rightfully say.
You have always had the option to contact me to make this right but that you will only do if you truly run an honest business.
RS
Ryan S's updateReviewer Update
06 Jan 2023, 22:28Would I really chase your guys away because the water truck was late after waiting almost 2 months for the project to be completed ..and I did not have anything that I had already paid for?
RS
Ryan S's update06 Jan 2023, 22:28
Reviewer Update
Would I really chase your guys away because the water truck was late after waiting almost 2 months for the project to be completed ..and I did not have anything that I had already paid for?