SERVICE FAILURE AND NON DELIVERY

Earlier this year I contacted this company to do a garden clean up for me. They quoted me R12 000, which included 2 trucks to remove the rubble/garden refuse afterwards. During a bad storm I had a large thorn tree fall down, so I needed professionals to clean it up and remove. At first the owner was very communicative and was around on site to instruct the workers. Later that day, when I went to inspect what they have done, I was shocked and horrified! Firstly, the trampled all over my flower beds and damaged any remanence of a garden that was left. Their "clean-up" was substandard as numerous ****s and trees was not cut/tidied up as specified. And by 4pm they were not done and only 1 truck came through during the day. When I asked the owner about the "quality" of the work, he tells me that the truck they got was a smaller truck and that the original truck broke down. This resulted in me needing to pay another R1250 for a 3rd truck to remove the cut down tree and garden rubble. I needed the work to be finished, so I paid the additional R1250 (over and above the R12 000 already paid) - another company that wont start work until you pay them! I then get told that the 3rd truck will return tomorrow. I advised the manager that I am not happy with this and that this is not what we agreed upon, and that what they did in the garden was also not what was promised will be done. What happens next you may ask? I get blocked on Whatsapp ...never to hear from him again. They left a bag of garden refuse and a whole lot of other garden refuse that I had to PAY another company to remove. After a few days I got "refunded" about R800. And that was it! I would never recommend this company - full of promises and no delivery and bad attitude.