

Purple mobile
Based on recent customer reviews, Purple Mobile receives a polarised response from its South African customer base. Satisfied customers consistently mention friendly consultants, fast delivery of devices, affordable access for blacklisted or debt reviewed individuals, and professional staff who keep their promises. However, a recurring theme among dissatisfied customers involves debit order disputes, undelivered phones, partial refund frustrations, number porting delays from networks like Vodacom, and perceived unprofessional conduct from management. Pricing concerns around contract value and data costs also surface, alongside complaints about poor urgency when resolving post-payment issues.
TrustIndex
4.6
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Based on recent customer reviews, Purple Mobile receives a polarised response from its South African customer base. Satisfied customers consistently mention friendly consultants, fast delivery of devices, affordable access for blacklisted or debt reviewed individuals, and professional staff who keep their promises. However, a recurring theme among dissatisfied customers involves debit order disputes, undelivered phones, partial refund frustrations, number porting delays from networks like Vodacom, and perceived unprofessional conduct from management. Pricing concerns around contract value and data costs also surface, alongside complaints about poor urgency when resolving post-payment issues.
Purple mobile has a TrustIndex of 4.6 out of 10 on Hellopeter, based on 30 reviews in the last 12 months. They reply to 60% of negative reviews, typically within 498 hours 27 min. Hellopeter has tracked Purple mobile across 340 total reviews. How is the TrustIndex calculated? →
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