Purple mobile
Claimed Business
Purple mobile
Claimed Business
25 Reviews (last 12 months)
Does not respond to reviews
AI Review Summary
Based on recent customer reviews, Purple mobile receives praise for fast device delivery, friendly consultants, and an accessible offering that accommodates blacklisted or debt-reviewed customers. However, a significant number of negative reviews highlight serious concerns around number porting delays, phones locked after account completion, refund disputes with only 50% returns, and overpriced contract pricing. Customers experiencing issues report difficulty reaching support and a lack of urgency in resolving problems, with some feeling abandoned once initial payment is collected.
Performance(last 12 months):
0Trustindex Rating
#36Ranked In Internet & Telecoms
498h 27mReply Time
50 NPSVery Likely
Replied to 75% of negative reviews
Reply time on negative reviews: 498 hours 27 min
TrustIndex
0
Ranking
#36
in Internet & Telecoms
Avg Reply
498h 27m
NPS Score
50
Recommended: Very Likely
Replied to 75% of negative reviews
Reply time on negative reviews: 498 hours 27 min
Review Distribution
3.7|25 Reviews
May '25 - Apr '26
5(64%)
4(4%)
3(0%)
2(0%)
1(32%)
5(64%)
4(4%)
3(0%)
2(0%)
1(32%)
Frequently Asked Questions About Purple mobile
Based on recent customer reviews, Purple mobile receives praise for fast device delivery, friendly consultants, and an accessible offering that accommodates blacklisted or debt-reviewed customers. However, a significant number of negative reviews highlight serious concerns around number porting delays, phones locked after account completion, refund disputes with only 50% returns, and overpriced contract pricing. Customers experiencing issues report difficulty reaching support and a lack of urgency in resolving problems, with some feeling abandoned once initial payment is collected.
Purple mobile has a TrustIndex of 0 out of 10 on Hellopeter, based on 25 reviews in the last 12 months. They reply to 75% of negative reviews, typically within 498 hours 27 min. Hellopeter has tracked Purple mobile across 343 total reviews. How is the TrustIndex calculated? →
Recent reviews (25)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceK
T
Thilivhali
1 reviews | Active since Jan 2020
11 Mar 2026, 13:03
Network is good and Fast
Network is good and Fast. Am enjoying to use this phone.
Helpful (0)
|Replies (0)T
Thilivhali
1 reviews | Active since Jan 2020
11 Mar 2026, 13:03
Network is good and Fast
Network is good and Fast. Am enjoying to use this phone.
0
Replies (0)N
ET
Emmah T
1 reviews | Active since Jan 2020
2 Feb 2026, 10:41
Bad service
Got my phone delivered last week Wednesday and asked them to port my existing number out from Vodacom to their network that I may continue to use my existing number. Vodacom deregistered me on their network the same day and since that day till now, I am still unable to use my existing number because something that purple mobile has not done on their side. You cant call them and when you WhatsApp them, there is absolutely no sense of urgency on their side. I need this number as its my work number and its affecting my work now. Why would they want to help me urgently because they already got their first payment from me so now they are relaxed. I'm absolutely disgusted in the service they provide.
Helpful (0)
|Replies (0)ET
Emmah T
1 reviews | Active since Jan 2020
2 Feb 2026, 10:41
Bad service
Got my phone delivered last week Wednesday and asked them to port my existing number out from Vodacom to their network that I may continue to use my existing number. Vodacom deregistered me on their network the same day and since that day till now, I am still unable to use my existing number because something that purple mobile has not done on their side. You cant call them and when you WhatsApp them, there is absolutely no sense of urgency on their side. I need this number as its my work number and its affecting my work now. Why would they want to help me urgently because they already got their first payment from me so now they are relaxed. I'm absolutely disgusted in the service they provide.
0
Replies (0)RP
Rabie P
1 reviews | Active since Jan 2020
23 Jan 2026, 18:34
Unpleasant Service
My account is paid up since March 2025. However my phone is still not activated to make calls from other SIM cards. I was told that think Adam app status should show end and then I am able to make calls. However from 2025 until now I am still unable to use my phone for personal use. I regret choosing you and I will not recommend anyone to use your services
Helpful (0)
|Replies (0)RP
Rabie P
1 reviews | Active since Jan 2020
23 Jan 2026, 18:34
Unpleasant Service
My account is paid up since March 2025. However my phone is still not activated to make calls from other SIM cards. I was told that think Adam app status should show end and then I am able to make calls. However from 2025 until now I am still unable to use my phone for personal use. I regret choosing you and I will not recommend anyone to use your services
0
Replies (0)RT
Roseline T
1 reviews | Active since Jan 2020
20 Jan 2026, 20:01
Refund my money
I'm very disappointed with the assistance purple mobile gave me they deducted my money in December promise me to refund 50% because of the cellphone was registered i never received any cellphone now im struggling to get even my money they deducted telling me my request will be escalated im very very disappointed
Helpful (0)
|Replies (0)RT
Roseline T
1 reviews | Active since Jan 2020
20 Jan 2026, 20:01
Refund my money
I'm very disappointed with the assistance purple mobile gave me they deducted my money in December promise me to refund 50% because of the cellphone was registered i never received any cellphone now im struggling to get even my money they deducted telling me my request will be escalated im very very disappointed
0
Replies (0)DK
Dimitri K
1 reviews | Active since Jan 2020
15 Jan 2026, 19:40
Bad for business especially with the refund
I am very disappointed in the kind of service I've received from purple mobile... They've deducted an amount of R1170 I haven't received my product and when I finally got hold of them in accordance to my product being delivered or want my refund so I've just been given the refund option I've received an refund declaration stating I'll only be receiving 50% of my funds and after a week I've asked how long it'll take I was told refunds only takes place on Thursday
Helpful (0)
|Replies (0)DK
Dimitri K
1 reviews | Active since Jan 2020
15 Jan 2026, 19:40
Bad for business especially with the refund
I am very disappointed in the kind of service I've received from purple mobile... They've deducted an amount of R1170 I haven't received my product and when I finally got hold of them in accordance to my product being delivered or want my refund so I've just been given the refund option I've received an refund declaration stating I'll only be receiving 50% of my funds and after a week I've asked how long it'll take I was told refunds only takes place on Thursday
0
Replies (0)CM
Clive M
1 reviews | Active since Jan 2020
13 Nov 2025, 08:38
Purple Mobile ...The SA Cellphone Ripoff Company
Another SA company taking people for a ride and ripping them off with their prices and promise of contracts.....A26 for R2000 a month really.....your company needs to stop ripping people off.
Helpful (0)
|Replies (0)CM
Clive M
1 reviews | Active since Jan 2020
13 Nov 2025, 08:38
Purple Mobile ...The SA Cellphone Ripoff Company
Another SA company taking people for a ride and ripping them off with their prices and promise of contracts.....A26 for R2000 a month really.....your company needs to stop ripping people off.
0
Replies (0)