Purple mobile
4.7|343 reviews
ET
Emmah T
1 reviews | Active since Member
02 Feb 2026, 10:41
Bad service
Got my phone delivered last week Wednesday and asked them to port my existing number out from Vodacom to their network that I may continue to use my existing number. Vodacom deregistered me on their network the same day and since that day till now, I am still unable to use my existing number because something that purple mobile has not done on their side. You cant call them and when you WhatsApp them, there is absolutely no sense of urgency on their side. I need this number as its my work number and its affecting my work now. Why would they want to help me urgently because they already got their first payment from me so now they are relaxed. I'm absolutely disgusted in the service they provide.
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Replies (56)Purple mobile's replyOfficial
02 Feb 2026, 12:55 Dear Emmah,
Thank you for your feedback and we’re sincerely sorry for the inconvenience caused. Your number was successfully ported from Vodacom on the national porting database (CRDB). Unfortunately, a technical issue on the service provider’s CRM prevented the final network provisioning from completing, which resulted in limited service on the new SIM.
The matter was immediately escalated to the service provider’s technical team, and a ticket was logged to resolve the issue. We understand how disruptive this was, especially as this is your work number, and we truly apologise for the impact. We are continuing to follow up until full service is restored.
Purple Mobile Support Team
Thank you for your feedback and we’re sincerely sorry for the inconvenience caused. Your number was successfully ported from Vodacom on the national porting database (CRDB). Unfortunately, a technical issue on the service provider’s CRM prevented the final network provisioning from completing, which resulted in limited service on the new SIM.
The matter was immediately escalated to the service provider’s technical team, and a ticket was logged to resolve the issue. We understand how disruptive this was, especially as this is your work number, and we truly apologise for the impact. We are continuing to follow up until full service is restored.
Purple Mobile Support Team
Best regards,
Purple mobile's reply02 Feb 2026, 12:55
Official
Dear Emmah,
Thank you for your feedback and we’re sincerely sorry for the inconvenience caused. Your number was successfully ported from Vodacom on the national porting database (CRDB). Unfortunately, a technical issue on the service provider’s CRM prevented the final network provisioning from completing, which resulted in limited service on the new SIM.
The matter was immediately escalated to the service provider’s technical team, and a ticket was logged to resolve the issue. We understand how disruptive this was, especially as this is your work number, and we truly apologise for the impact. We are continuing to follow up until full service is restored.
Purple Mobile Support Team
Thank you for your feedback and we’re sincerely sorry for the inconvenience caused. Your number was successfully ported from Vodacom on the national porting database (CRDB). Unfortunately, a technical issue on the service provider’s CRM prevented the final network provisioning from completing, which resulted in limited service on the new SIM.
The matter was immediately escalated to the service provider’s technical team, and a ticket was logged to resolve the issue. We understand how disruptive this was, especially as this is your work number, and we truly apologise for the impact. We are continuing to follow up until full service is restored.
Purple Mobile Support Team
Best regards,